Lab Support Principal Engineerย
Lab Support Engineering is at the heart of a worldwide lab operations team providing 24x7 lab access, service and solutions support in multiple locations. Independent and flexible, team members are always ready to adapt to the changing daily priorities. They make an impact in all kinds of ways - from installing andย maintainingย servers and storage equipment within the fast-paced lab computing environment, through to providing top-level technicalย expertiseย and support to engineering departmental users.ย What'sย more, they work with engineering teams to create hardware configuration test plans in support of software development.ย
Whatย you'llย achieve:ย
As a Principal Engineer, you will leadย complexย builds and troubleshoot systemic issues acrossย compute, storage, and networking. You will analyze metrics toย identifyย improvements and increase capacity and quality of experience. You will partner with stakeholders to implement changes safely and efficiently.ย
Join us to do the best work of your career and make a profound social impact as aย Principal Engineerย on ourย Lab Support Engineeringย team in Hopkinton, MA
Take the first step towards your dream careerย
Every Dell Technologies team member brings something unique to the table.ย Here'sย what we are looking for with this role:ย
Essential Requirementsย
- 8+ years of related experienceย
- Subject-matterย expertiseย in compute/storage/network platforms.ย
- Ability to analyze incidents, trends, and root causes to recommend fixes.ย
- Experience coordinating changes and acceptance testing with vendors.ย
- Strong collaboration and communication skills.ย
Desirable Requirementsย
- Bachelor's degree in Engineering, Computer Science, Information Technology, or related fieldย
- Certifications such as CompTIA Server+, Network+, Linux+, ITIL Foundation, or vendor credentials (e.g., Dell/HP/Cisco).ย
Compensation
Dell is committed to fair and equitable compensation practices
The salary range for this position is $117,600 - $161,700
You will:ย
- Serve as SME across compute/storage/network; coordinate change plans and acceptance testing.ย
- Analyze incidents and trends; recommend design or process changes.ย
- Troubleshoot systemic issues; contribute to automation scripts.ย
- Maintainย accurateย diagrams and inventories; coach peers.ย