Lab Operations Associate Jobs in Merrillville, IN

Portage, IN 46368

Job Code / Job Title - 1822 Clinical Operations Manager

Position Overview

FLSA Status - Salaried / Exempt - Department - Clinical Operations

Reports to - Director of Clinical Operations - Management Position - Yes

OSHA Classification - Category 2 - Last Reviewed and Updated

Position Details

Summary/Objective - The Clinical Operations Manager will manage the clinical support team members in their assigned region and collaborate with others in the leadership team to ensure full integration of clinical functions into the operations of the health center. They will oversee clinical performance, including development and implementation of protocols and standardization of workflow.

Essential Functions

• Foster a positive and supportive work environment
• Sets performance objective and goals for assigned clinical staff
• Conducts and reviews monthly chart audits with staff, and initiates corrections as needed
• Assists with staff training and development, in collaboration with the Clinical Education Team
• Ensuring clinical staff's tasks are completed in a timely manner
• Initiating all corrective action and performance improvement plans for assigned clinical staff
• Reviewing staff competencies are completed timely
• Monitoring clinical staff processes and workflow issues
• Review and maintain clinical supply ordering and reviewing inventory and PAR levels
• Managing internal and external communication with clinical staff
• Enforcing chain of command with assigned staff
• Hiring staff and monitoring staffing needs/coverage
• Collaborating with the Quality team on performance metrics and gaps in care
• Management of all VFC ordering and data logger downloads for assigned health centers, in addition to VFC temperature excursions, returns, decrementing, and reconciliation
• Provides coverage for other regions, as needed for absences, included by not limited to providing clinical staff coverage
• Develop protocol and procedures to improve staff productivity and morale in collaboration with Risk Management team
• Train and review huddle processes with Practice Managers/new staff
• Monitor and manage assigned clinical staff schedules in Teams, including all time/attendance concerns
• Completes Quest billing trailers and failed lab reports to resolve patient lab billing issues
• Perform other necessary duties, as required by NorthShore, to maintain PCMH/HRSA compliance

Competencies - Planning and strategic foresightResponsible Decision Making and Problem SolvingIntegrity and accountabilityInnovation and creativityAdaptive and flexibleLeadership, teamwork, and conflict resolutionProfessionalism and work ethicEmpathy

Work Environment - Work is performed in an office environment. Involves frequent personal and telephone contact with patients, physicians, and other healthcare personnel. Work may be stressful at times. Interaction with others is constant and interruptive.

Travel - Travel outside of Northshore locations will be rare for this position

Required Role Qualifications - Minimum required education per state of Indiana/HRSACertified/Registered Medical Assistant, Licensed Practical Nurse, Advanced Practical Nurse or Registered Nurse licensingMinimum of 3 years of experience working within healthcare or a healthcare related settingValid certification in a healthcare related field, in lieu of an Associate's and/or Bachelor's degree

Preferred Role Qualifications - Three years of supervisory experience in an outpatient healthcare clinic.Associate's Degree and/or Bachelor's Degree in Healthcare Administration or related field

Required Skills - Ability to analyze situations and solve problems at strategic and tactical levelsExcellent interpersonal and customer service skillsAbility to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policiesAbility to acquire a thorough understanding of the organization's hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factorsPracticed at organization and planningEmploy Critical thinking and problem solvingMaintains composure and operates with emotional intelligenceEthical reasoning and decision-makingStrong attention to detailReceptive and responsive to feedbackExcellent verbal and written communication skillsTime management, prioritization, and sense of urgencyProficient with Microsoft Office Suite or related software

Physical, Visual, and Audible Requirements - Physical RequirementsActivityOccasionally (1 -33%)Frequently (34-66%)Continuously (67-100%)SittingxWalkingxStandingxBendingxSquatting/CrouchingxClimbingxKneelingxTwisting/TurningxHand dexterity/Fine Motor ManipulationxLifting 0 50lbsxLifting 50+lbsxCarrying 0 50lbsxCarrying 50+lbsxPushing 0 300lbsxVisual & Audible Requirements Employee mark an "x" for "YES" or "NO"ActivityYesNoCan see without corrective eyewearCan differentiate colors/see color differences clearlyCan hear without hearing assistance