Lab Helper Jobs in Vancouver, BC (NOW HIRING)

TheJunior Help Desk Analystprovides on-site support to ourHelp Desk teambased in Vancouver.This is ahands-on role focused primarily on hardware cleanup, equipment auditing, laptop preparation, secure device wiping, recycling coordination, and basic workstation support.

This rolewould be a good fit for someone looking to gain practical IT support experience, such as a technology student, recent graduate, or someone with basic computer hardware and troubleshooting experience. The role does not require advanced technicalexperience butrequires a high level ofcomfortworking with computers, following documented processes, staying organized, and asking questions when needed.

What you'll be doing:

The primary focus of this role will be to assist with onsite Help Desk operational tasks in the Vancouver office, including:

• Clean up and organize the Help Desk work area, including auditing hardware, equipment, accessories, and devices currently stored or waiting to be processed.

• Review computers and laptops that have been set aside to determine whether they are outdated, no longer usable, eligible for reuse, or ready for recycling.

• Follow the approved process to securely wipe devices using Blancco before they are recycled or redeployed.

• Prepare devices that are still under warranty and suitable for reuse, including confirming physical condition, completing security wipe procedures, and identifying whether warranty repairs are required.

• Coordinate or assist with warranty repair steps for reusable laptops that have hardware issues.

• Build and prepare new laptops for deployment to new employees or existing users who are exchanging old or broken devices.

• Assist with laptop swaps, including preparing replacement equipment and ensuring returned equipment is handled properly.

• Audit all Vancouver office hot desks to confirm that local network connections, docking stations, monitors, power, and related peripherals are working as expected.

• Maintain accurate records of equipment reviewed, wiped, recycled, repaired, reused, or deployed.

• Assist other Help Desk team members with onsite support tasks as needed.

• Support basic hardware, software, printer, phone, and device-related work where appropriate.

• Participate in project-related and operational cleanup tasks as assigned
  

What you'll have:

• Basic knowledge of computer hardware, laptops, monitors, docking stations, cables, and common peripherals.

• Comfort working with Windows laptops and following step-by-step technical instructions.

• Strong attention to detail, especially when tracking equipment status and following secure wipe procedures.

• Good organizational skills and the ability to keep work areas clean, labeled, and easy to manage.

• Good communication skills and willingness to ask for help when something is unclear.

• Ability to follow established Help Desk standards and security procedures.

• Reliability and accountability when handling company equipment.

• Interest in learning more about IT support, device lifecycle management, and corporate hardware processes.

• Previous help desk, desktop support, co-op, school lab, retail tech, or personal computer repair experience would be an asset, but is not required.

• Experience with inventory tracking, laptop imaging, or asset management would be helpful.

• Experience with Blancco or other secure wipe tools would be an asset, but training can be provided.

Nice to Have

• Enrolled in or recently completed a technology, computer science, information systems, or related program.

• Basic troubleshooting experience with laptops, docking stations, monitors, and network cables.

• Familiarity with ticketing systems or inventory tracking.

• Interest in hardware lifecycle management, endpoint support, or IT operations.

• Basic understanding of data security and why devices must be securely wiped before reuse or recycling.

Hourly rate: $22.00-$25.00

The hourly rangerepresentsthe job rate determined for the successful candidate who is fully competent in the role. The actual hourly will vary depending on market conditions and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training.

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