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Lab Customer Service Representative Jobs in New York

BluPax Pharma

Customer Service Representative (CSR)

Edison, NJ · On-site

$16.25 - $22/hr

Position Summary The Customer Service Representative (CSR) plays a vital role in delivering exceptional service to BluPax Pharma's customers. This position is responsible for managing customer orders ...

613 Originals

CSR - Customer Service Representative

Mahwah, NJ · On-site

$16 - $21.75/hr

We're seeking a smart, ambitious Customer Service Representative (CSR) to join our dynamic team. If you thrive in a fast-moving environment and want to work alongside industry-leading professionals ...

Affordable Cesspool Sewer & Drain,

Be Seen First

Customer Service Representative

Islandia, NY · On-site

$20 - $25/hr

Customer Service Representative (CSR) Affordable Cesspool Sewer & Drain | Long Island, NY We Rush So You Can Flush ® Affordable Cesspool Sewer & Drain has proudly served Long Island since 1992 and ...

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All JobsLab Customer Service Representative JobsLab Customer Service Representative Jobs in New York

Lab Customer Service Representative information

What is the difference between Lab Customer Service Representative vs Lab Technician?

AspectLab Customer Service RepresentativeLab Technician
Required CredentialsHigh school diploma; customer service skillsAssociate's degree or certification in laboratory sciences
Work EnvironmentCustomer service settings, labs, healthcare facilitiesLaboratory settings, hospitals, research labs
Employer & Industry UsageHospitals, clinics, diagnostic labsMedical labs, research institutions, hospitals
Common Search & Comparison IntentCustomer support roles in labsTechnical lab work and testing

The main difference is that Lab Customer Service Representatives focus on patient and client communication, scheduling, and support, while Lab Technicians perform technical testing and analysis in laboratory settings. Both roles are essential in healthcare and lab environments but serve different functions.

What qualifications do I need to work in a lab customer service representative?

A lab customer service representative typically needs a high school diploma or equivalent, strong communication skills, and familiarity with laboratory procedures or medical terminology. Some positions may require previous experience in customer service or healthcare, and proficiency with computer software such as Microsoft Office or lab management systems is often preferred.
Lab Customer Service Representative jobs near you
Infographic showing various Lab Customer Service Representative job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution.

Client Services Representative

Suffern, NY • On-site

Unified Women's Healthcare
Health Care and Social Assistance • 501 - 1,000 employees
Learn more about Unified Women's Healthcareexternal

$16.25 - $22.25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Job description

Laboratory Client Services Representative

The Laboratory Client Services Representative (Lab CSR) will work as a liaison to receive and assist in resolution of concerns of our Clients. Problem-solving and strong investigative skills are required to resolve Client concerns. The Lab CSR will also support internal laboratory clerical operations. A successful candidate must be Client focused, demonstrate strong communication skills, and genuinely empathetic to concerns of our Care Center partners and patients.

Responsibilities
  • Be responsible for handling Care Center inquiries by telephone and by ticket created in the portal regarding status of reports, concerns of service failures and other duties to provide Client satisfaction.
  • Triage concerns appropriately based upon laboratory protocol.
  • Report laboratory results to Clients using established protocols, document reporting or call history, and maintain appropriate records.
  • Provide information to Care Center Clients regarding collection requirements of laboratory testing.
  • Assignments may include operating information systems for data entry and retrieval of data, billing and Client interaction to obtain information and provide excellent Client services.
  • Create and distribute reports from AthenaNet and VitalDx for Quality Assurance tracking.
  • Manage on onboarding process for new Care Centers.
  • Contact Clients to resolve routine issues related to patient specimens and result reporting.
  • Support laboratory administration and pathologists with clerical or administrative tasks as requested
  • Understands, support, complies with company policies, procedures
  • Handling inbound Client calls
  • Calling Outbound to gather missing information
  • Reception Desk Coverage as needed.
Qualifications
  • High school diploma or equivalent
  • Medical/lab experience is preferred as well as coursework in the sciences
  • Knowledge of specimen handling and collection requirements, general laboratory workflow and basic medical terminology

We're here for you—both personally and professionally.

Our benefits are designed to support you and your family at every stage of life. From health and wellness to financial security and career growth, we offer a comprehensive package to help you thrive.

Here's a look at what we offer:

  • Health Coverage
  • Medical, dental, and vision plans, fertility benefits, and supplemental insurance options.
  • Paid Time Off
  • Vacation, personal days, and paid holidays to help you recharge.
  • Financial & Retirement Planning
  • 401(k) with employer contribution, plus Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs).
  • Income Protection
  • Short- and long-term disability, paid parental leave, basic life insurance, and optional additional coverage.
  • Wellbeing Support
  • Employee Assistance Program, commuter benefits, pet insurance, and identity theft protection.
  • Professional Development
  • Opportunities and resources to support your career growth.

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