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Lab Client Service Jobs in Calgary, AB (NOW HIRING)

AGAT Laboratories

General Labourer

Calgary, AB · On-site

Maintain, clean and organize work areas including cleaning and washing of lab equipment. * Perform ... These services drive progress in industries such as Mining, Environmental, Energy, Transportation ...

AGAT Laboratories

Graphic Designer

Calgary, AB · On-site

... lab assets & digital assets. * Ensure all creative output adheres to AGAT's visual identity and ... These services drive progress in industries such as Mining, Environmental, Energy, Transportation ...

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Lab Client Service information

What is the difference between Lab Client Service vs Lab Technician?

AspectLab Client ServiceLab Technician
Required CredentialsCustomer service skills, sometimes a high school diploma or associate degreeCertification or associate degree in laboratory technology
Work EnvironmentOffice or clinical setting, interacting with clientsLaboratory setting, performing tests and procedures
Employer & Industry UsageHospitals, clinics, diagnostic labsResearch labs, hospitals, diagnostic labs
Common Search & ComparisonCustomer interaction, service rolesTechnical lab work, testing procedures

Lab Client Service focuses on client interaction, scheduling, and customer support within laboratory settings, requiring strong communication skills. In contrast, Lab Technicians perform technical testing and analysis in labs, requiring specialized certifications. Both roles are essential in healthcare and diagnostic industries but differ in responsibilities and skill sets.

Project Submissions Support

Bureau Veritas

Calgary, AB

Other

Posted 26 days ago

Bureau Veritas rating

8.1

Company rating: 8.1 out of 10

Based on 29 frontline employees who took The Breakroom Quiz

33rd of 103 rated laboratories

Job description

Job Title: Project Submissions Support
Reports to (title): Project Solutions & Support Supervisor
Department: Customer Experience

Basic Purpose:

To accurately enter client and submission information into the Laboratory Management Information System (LIMS)
To ensure all submission issues are resolved and pricing is accurate

Key Accountability/Responsibilities:

Ensure accurate entry of sample information into computer database efficiently and accurately
Ensure client samples are entered into LIMS and approved in a timely manner according to sample holding time, test code, due date, and / or received date
Effectively execute to Project Submission support KPIs
Review file entry information (including price, parameters, contact information and client specific needs) to ensure it complies with client and/or regulatory requirements
Respond to and resolve any client submission issues
Receive and interact with clients in a friendly and approachable manner
Adhere to Bureau Veritas Code of Ethics Policy
Support and comply with all Bureau Veritas policies, Quality System and Health & Safety program
Participate, when requested in department and health and safety meetings
Maintain training records and relevant qualifications
All other responsibilities as assigned

Skills and Knowledge:

College Diploma in Sciences, preferably chemistry or environmental related and/or have the equivalent experience
Experience in a customer service and/or laboratory environment is an asset
Strong customer service attitude and commitment to providing exceptional customer service and quality results an asset
Ability to work collaboratively as part of a team, as well as independently with minimal supervision
Attentiveness to detail and ability to manage a diverse workload within a fast-paced environment with changing multiple priorities and frequent interruptions
Strong prioritization skills
Effective time management, decision making, excellent listening, problem-solving, planning and organizing skills
You possess an energetic and keen personality with a positive attitude who thrives in a fast-paced environment where multi-tasking, prioritizing and adapting to change is required
You are ethical, dynamic, motivated and results oriented

Working Conditions:

High level of work production in fast-paced lab environment
Flexible working hours including weekends, overtime and shift work
Changing priorities and balancing workload to meet tight deadlines
Some lifting and carrying (up to 40 lbs) and may involve long periods of standing
Hazardous materials are handled using established safety procedures and appropriate equipment

What Bureau Veritas employees say

Pay

Benefits

Hours and flexibility

Workplace

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