Lab Client Service Jobs in Calgary, AB (NOW HIRING)

Job Title: Supervisor, Lab 

Employer: RESA Canada Inc.  

Business Address: 110 - 7910 42ndSt SE Calgary, AB T2C 2T5  

 Work Location: Unit 155, 4999 – 43rd Street SE Calgary, AB T2B 3N4  

Number of Vacancies: 1  

Terms of Employment 

Full-time, Permanent 

Hours of Work:  40 hours per week 

Wage:  $42 - $60 

Overtime 

Overtime will be provided in accordance with applicable provincial employment standards. 

Benefits 

• After 90 days, Group Health Benefit Include extended health benefits, dental benefit, Life & Sickness Insurance, and a flex spending account. Cost-sharing arrangements entail employees contributing to life insurance, AD&D, long-term disability, and critical illness, while the employer covers 100% of health, dental and spending account expenses.  

• The RRSP Program is optional for employees. Policy details are as follows: after 90 days there is a 4% employee/employer matching (no maximum), and after 2 years, there is a 5% employee/employer matching up to an annual maximum of $10,000 

Language of Work: English 

Job Description 

The Supervisor, Lab is ultimately responsible for effectively supervising the RESA Calgary laboratory, insuring a high lab performance to insure that daily operations plans are met, and that client expectations are exceeded. This position includes supervision of all of the analytical services, client services, and administrative functions of the laboratory. The supervising employee may also provide direct technical service support, including interpretation of test results, answering testing status or technical questions, or fulfilling of special requests. Within the scope of authority, the employee is ultimately responsible for the accuracy and completeness of all analytical reports developed in the laboratory. The Supervisor, Lab reports directly to the General Manager. 

Job Responsibilities 

Supervisor, Lab  

• Ensuring that laboratory personnel are given adequate training, either by direct training or by assigning training responsibilities. 
• Supervising directly or ensuring adequate supervision of laboratory personnel.  
• Providing recognition and constructive feedback as needed to ensure that employees fully understand their responsibilities. Performing laboratory personnel performance evaluations. 
• Building an enthusiastic team committed to service excellence.  
• Ensuring that safety procedures are followed and that employees are appropriately trained in laboratory safety. 
• Testing Production: Overseeing sample flow in the laboratory. Ensuring turn-around times are not exceeded and establishing appropriate sample testing priorities.  
• Assessing and ensuring the accuracy and completeness of in-progress paperwork and analytical data. 
• Ensuring adherence to ASTM (or other) testing procedures and protocols and making necessary testing modifications for the analysis of difficult sample matrices. 
• Preparing and updating current laboratory Standard Operating Procedures (SOPs) and related quality documentation. 
• Ensuring that test data is accurately entered, and that analytical reports are generated in a timely and accurate manner. 
• Ensuring that completed test reports are reviewed for accuracy prior to release to customers.  
• Ensuring that appropriate laboratory supplies are available for use. 
• Supervising the sub-contracting of tests, and the preparation and compilation of reports for clients 
• Managing or assisting with special projects as required. 
• Installing, calibrating, repairing and maintaining equipment as required. 
• Providing technical and trouble-shooting support for testing and equipment maintenance. 
• Serving as the Company’s representative to the lab employees, communicating and enforcing company policies, assisting with problem solving between employees and senior management.  
• Other duties as assigned.  

Equipment Commissioning and Validation:  

• In conjunction with the General Manager, assesses Instrument particulars for suitability to application. 
• In conjunction with the general manager, ensures that equipment pre-arrival requirements are met. 
• Assists with installation, calibration, system performance evaluation and confirmation that equipment meets required performance specifications. 
• Proficient in ICP-AES/OES, GC-MS, GC-FID commissioning. 

Test Method Validation: 

• Rigorous validation of test methods, including instrument performance metrics, to ensure conformance to normatively referenced test method standards and in-house performance and QC requirements, including: 
• High resolution (near ppb) metals analysis 
• Oxidation inhibitor (by GC-MS characterization and quantification) 
• Methanol and ethanol (in oil/hydrocarbon) analysis. 
• Reception, verification and maintenance of Certified Reference Materials, Reagents, Consumables, and Equipment related materials, including equipment subcomponents and instrument Consumables. 
• Performing Evaluative Determinations of Reference and routine materials required for Test Method Validation and on-going laboratory QC requirements. 
• Designing and implementing appropriate Test Method Validation processes. 
• Documenting the Test Method Validations and Equipment processes to applicable accreditation standards. 
• Preparing robust, technically accurate and comprehensive Test Method Validation report. 

Requirements 

Education 

• Bachelor’s degree in chemistry or a related field 

Experience 

•  5+ years of experience in operating, troubleshooting, and maintaining various chromatographic instrument technologiessuch as GC-FID, GC-MS, GC-TCD, GC-ECD. 
• 5+ years of experience in operating, troubleshooting, and maintaining of various spectroscopic instruments such as ICP-AES, UV-Vis spectrophotometer, Fourier Transform Infrared Spectrometer (FTIR). 
• Demonstrated expertise in performing chemical and physical analyses of petrochemical products and their derivatives in reference to standard test methods such as ASTM, IEC, and BS methods. 
• Experience in the analysis of physical, chemical, and electrical properties of insulating fluids in accordance with ASTM/IEC methods and IEEE/CIGRE guidelines. 
• Extensive knowledge in operating, calibrating, maintaining, and troubleshooting of other various analytical equipment such as Karl Fischer Moisture Analyzer, Potentiometric and coulometric titrators, Digital Density meters, Flashpoint analyzers, Refractometers, Viscometers, High Vacuum equipment. 
• Advanced knowledge and proficiency in analytical method creation/validation using statistical analysis methods and following guidelines from reputable organizations such as ASTM, EPA, IEC, & ISO. 
• Extensive knowledge in ISO 17025:2017 requirements, compliance, and implementation. 
• Must be able to work safely and adhere to all safety procedures. 
• Proven leadership and mentoring skills.   
• Strong communication (written and oral). 
• Able to meet deadlines and handle multiple tasks. 
• Strong oral and written communication skills. 
• Able to work with various people throughout the organization-Customer Focused. 
• Focus on accuracy and efficiency. 
• Inherently focused on clients’ needs and focused on increasing value of services.