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Lab Client Service Representative Jobs in Georgia

Ampcus

Client Service Representative

Atlanta, GA · On-site

$15.50 - $21/hr

Client Service Representative Location(s): Atlanta, GA Description: The position of Client Service Representative entails being the primary customer support for our Arbitration Hub. Success in this ...

WIVERSE

Client Service Representative

Atlanta, GA · On-site

$15.50 - $21/hr

Mondays & Fridays REMOTE 6 month contract The position of Client Service Representative entails being the primary customer support for our Arbitration Hub. Success in this position requires that the ...

Osaic

Client Service Representative

Phoenix, AZ · On-site

$16 - $21.50/hr

Current Employees and Contractors Apply HereOsaic Careers Customer Service Opportunity in Financial Services Client Services Representative Location(s): CT/Remote Role Type: Full-time, Non-Exempt ...

Banfield

Client Service Representative

Snellville, GA · On-site

$13.75 - $18.75/hr

CLIENT SERVICE COORDINATOR This posting will remain open for a minimum of two weeks from the posting date. A career at Banfield means you'll find yourself working in the pet healthcare field ...

Banfield

Client Service Representative

Flowery Branch, GA · On-site

$14.75 - $20/hr

CLIENT SERVICE COORDINATOR This posting will remain open for a minimum of two weeks from the posting date. A career at Banfield means you'll find yourself working in the pet healthcare field ...

Banfield

Client Service Representative

Conyers, GA · On-site

$14 - $19/hr

CLIENT SERVICE COORDINATOR This posting will remain open for a minimum of two weeks from the posting date. A career at Banfield means you'll find yourself working in the pet healthcare field ...

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Client Service Representative

Atlanta, GA • On-site

Ampcus
IT Services • 1 - 5K employees
Learn more about Ampcusexternal

$15.50 - $21/hr

Other

Re-posted 21 days ago

Job description

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.
Job Title: Client Service Representative
Location(s): Atlanta, GA
Description:
The position of Client Service Representative entails being the primary customer support for our Arbitration Hub. Success in this position requires that the CSR is able to work independently with little to no supervision to provide immediate availability, be professional, provide documentation within our systems and be knowledgeable of Manheim's products and services. The CSR is empowered to make decisions that will eliminate impedance for our customers to buy cars. This empowerment requires the CSR to be confident in both the knowledge of the business as well as Manheim's product offerings.
General Responsibilities

  • The CSR will partner with all parties informed of the status of open issues and will work closely with escalation partners to identify, document and monitor any and all exceptions to the standard processes to create a list of best practices.
  • Maintaining relationships with existing customers includes problem solving by the CSR, by consulting with dealers and educating them about Manheim and ancillary partners.
  • Part of this process will include identifying, assessing and resolving these issues and determining who needs communication on these issues, including central functions such as IT or Product, or any such Manheim Partners.
  • May work across other departments to train on resolving different client issues.
  • The CSR will provide responsive, timely telephone, chat and email support. The CSR shall personally act as the single point-of-contact for their issues from identification through resolution as often as possible (i.e. take the call and handle internally vs. transfer or provide other contacts).
  • The CSR will also oversee/monitor the resolution to all problems, regardless of delegation to other department
Job Requirements:
  • Ability to handle a high volume of inbound and outbound calls.
  • Tremendous customer service skills.
  • Detail oriented, great at problem solving. Accurate and thorough in your work and can maintain high quality work independently.
  • Speaks clearly and persuasively in both positive and negative situations; listens and gets clarification; responds well to questions. Ability to write clearly and effectively and document activities.
  • Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; puts success of team above own interests; able to build morale and group commitments to goals and objectives

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.
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About Ampcus

Sourced by ZipRecruiter

Ampcus Inc. is a ISO 20000, ISO 27000, ISO 9001, CMMI DEV/3 SM and CMMI SVC/3 SM certified global provider of a broad range of Technology and Business consulting services. From strategy to execution, our disciplined yet flexible approach starts and ends with our clients. By listening hard and working harder, client goals become our goals. Their success is our satisfaction. It’s why our clients sleep well at night. We believe that the success of an engagement is determined by strong project management, as well as clear communication and mutual commitment working collaboratively. Our methodology begins with listening to the customer about their needs, then working with their team to gain a clear understanding of the requirements, while providing knowledge transfer of best practices for the organization.

Industry

It services

Company size

1,001 - 5,000 Employees

Headquarters location

Chantilly, VA, US

Year founded

2004

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