Just a few of the Benefits enjoyed by PPIL employees...
-Company subsidized premiums on Medical, Dental, and Vision Insurance
-Up to 12 weeks Paid Parental Leave for eligible employees
-Generous Paid Time Off (PTO) and paid holidays
-Mission focused work
-401k with employer matching
-100% company-paid Life Insurance
-100% company-paid Short- and Long-Term Disability Coverage
-Robust Employee Assistance Program
-Professional Development awards and opportunities
-Flexible Spending Accounts
-Free Medical Services at PPIL
-Pet Insurance
The Reproductive Health Assistant (RHA) I performs the basic duties of a medical assistant,ย such as maintaining medical records, logs, and inventory counts; performing routine clericalย duties; performing basic lab work; and responding to patient inquiries and needs, including feeย assessment and insurance coverage. This position works under the supervision of the Healthย Center Manager.
Essential Functions:
1. Demonstrate proficiency in all duties related to:
providing care to patients
responding to patient needs and inquiries
providing support to other staff throughout patient visits
knowledge of services provided by PPIL and associated fees
providing patient-centered customer service
keeping accurate records
communicating with patients, the public, staff, and volunteers in a civil,ย courteous, warm, and sensitive mannerย
treating all people, regardless of gender, sexual orientation, race, color, religion,ย national origin, age, economic condition, status as a qualified individual with aย disability, and any additional categories with honor, respect, and inclusivity.
2. Within three months' time, complete all required training for level 1 proficiencies andย standards. Demonstrate ability to achieve and maintain Reproductive Health Assistant Iย standards, performing job duties acquired by completing trainings in each relatedย station as needed:
Completion of Patient Access training, including registration basics, scheduling,ย front desk duties, financial assistance, healthcare corporate compliance,ย mandated reporting, safety/security, DEI, gender diversity, birth control options,ย abortion services, sexually transmitted infections, electronic health recordย software, communication tools, and pharmacy management module.
OR completion of Clinical Support training, including family planning counseling,ย venipuncture, lab proficiencies, blood pressure, clinical support duties,ย healthcare corporate compliance, mandated reporting, safety/security, DEI,ย gender diversity, birth control options, abortion services, sexually transmittedย infections, electronic health record software, communication tools, andย pharmacy management module.
Completion of In This Together Values assessment.
3. Ensure that each patient receives the care and information they need by providingย efficient, effective, and customer-oriented service in a civil, courteous, warm, andย sensitive manner.
4. Participate in Health Center efforts:
in compliance with organizational quality assurance guidelines and pertinentย government regulations including CLIA, HIPAA, and OSHA.
in achievement of medical visit efficiency and productivity goals.
in attainment of annual health center fiscal goals in revenue, expenses, andย contribution margins.
5. Provide information, assistance, and support for patients facing emotional, family,ย and/or financial problems related to healthcare; help patients needing referral forย services related to pre-natal care, adoption services, abortion services, financialย assistance, and personal family counseling.
6. Provide medications and contraceptive supplies, and provide information andย instructions for their use, as appropriate and delegated by the Health Center Managerย and medical staff; maintain inventory count of medications and contraceptive supplies; ensure no expired medications or contraceptive supplies are being dispersed.
7. Assist in the clerical and informational tasks related to proper follow-up of patientsย according to the protocols and procedures of PPIL.
8. Assist in the care and maintenance of PPIL equipment and efforts to maintain efficient,ย clean, and comfortable work locations.
9. Participate, as assigned, in routine Health Center chart audits and quality assuranceย procedures.
10. Provide PPIL approved information about family planning methods, abortion, and otherย services offered and give regular feedback to Health Center Manager regarding trainingย and continuing education needs.
11. Demonstrate an understanding of and commitment to remain informed about PPILย protocols, policies, and procedures.
12. Demonstrate an understanding of and commitment to PPIL core values of access,ย activism, care, confidentiality, diversity, excellence, integrity, respect, self-determination, and stewardship; practice these values in relations with internal andย external customers.
13. Other duties as assigned.
Physical Demands: The physical demands described here are representative of those that must be met byย an employee to successfully perform the essential functions of this job. Reasonableย accommodations may be made to enable individuals with disabilities to perform theย essential functions.
While performing the duties of this job, the employee is regularly required to sit, stand,ย walk, talk, see, and hear. The employee frequently is required to use hands and fingersย to handle, type, feel, and reach. The employee must occasionally lift and/or move up toย 25 pounds and must occasionally assist in movement of patients.
Supervisor: Health Center Manager
Status: Full time. Non-exempt from the overtime provisions of the wage andย salary regulations.