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Lab Account Manager Jobs in Boston, MA (NOW HIRING)

Zifo

Lab Computing Technician

Cambridge, MA · On-site

$20.75 - $27.50/hr

Can manage multiple projects / tickets simultaneously * Quicky diagnose issues and work to resolve ... accounts. If you share these sentiments and are prepared for the atypical, then Zifo is your ...

Zifo

Lab Computing Technician

Waltham, MA

$20.50 - $27.25/hr

Can manage multiple projects / tickets simultaneously * Quicky diagnose issues and work to resolve ... accounts. If you share these sentiments and are prepared for the atypical, then Zifo is your ...

Zifo

Lab Computing Technician

Cambridge, MA

$20.75 - $27.50/hr

Can manage multiple projects / tickets simultaneously * Quicky diagnose issues and work to resolve ... accounts. If you share these sentiments and are prepared for the atypical, then Zifo is your ...

Zifo

Lab Computing Technician

Waltham, MA · On-site

$20.50 - $27.25/hr

Can manage multiple projects / tickets simultaneously * Quicky diagnose issues and work to resolve ... accounts. If you share these sentiments and are prepared for the atypical, then Zifo is your ...

Zifo

Lab Computing Technician

Framingham, MA

$19.50 - $26/hr

Can manage multiple projects / tickets simultaneously * Quicky diagnose issues and work to resolve ... accounts. If you share these sentiments and are prepared for the atypical, then Zifo is your ...

Zifo

Lab Computing Technician

Framingham, MA · On-site

$19.50 - $26/hr

Can manage multiple projects / tickets simultaneously * Quicky diagnose issues and work to resolve ... accounts. If you share these sentiments and are prepared for the atypical, then Zifo is your ...

Zifo

Lab Computing Technician

Waltham, MA · On-site

$20.50 - $27.25/hr

Can manage multiple projects / tickets simultaneously * Quicky diagnose issues and work to resolve ... accounts. If you share these sentiments and are prepared for the atypical, then Zifo is your ...

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All JobsLab Account JobsLab Account Manager JobsLab Account Manager Jobs in Boston, MA

Lab Account Manager information

See Boston, MA salary details

$32K

$71.5K

$115.2K

How much do lab account manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for lab account manager in Boston, MA is $71,503.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,100.00 and $85,300.00 per year, depending on experience, location, and employer.

What are some common challenges faced by lab account managers when balancing client needs with laboratory capabilities?

Lab Account Managers often navigate the challenge of aligning client expectations with the laboratory’s technical capabilities and capacity. This requires clear communication and active problem-solving, especially when clients request services outside the lab’s standard offerings or tight turnaround times. Success in this role involves understanding both the scientific aspects and business priorities, ensuring clients receive accurate information about feasibility and timelines. Building strong internal relationships with lab technicians and management also helps resolve challenges efficiently.

What is a lab account manager?

A Lab Account Manager is a professional responsible for managing relationships between a laboratory and its clients or accounts. They serve as the main point of contact, ensuring clients' needs are met, coordinating laboratory services, and overseeing project timelines and deliverables. Lab Account Managers also handle inquiries, provide technical support, and help drive business growth by identifying new opportunities with existing or potential clients. Their role often requires a blend of scientific knowledge and strong communication and organizational skills.

What are the key skills and qualifications needed to thrive as a lab account manager?

To thrive as a Lab Account Manager, you need a solid background in life sciences or laboratory operations, often supported by a relevant degree and experience in account management or sales. Familiarity with CRM software, laboratory information systems (LIS), and product knowledge related to lab equipment or services is typically required. Strong interpersonal, negotiation, and problem-solving skills distinguish top performers in this role. These competencies ensure effective client relationship management, driving business growth and customer satisfaction in highly technical environments.
What are popular job titles related to Lab Account Manager jobs in Boston, MA? For Lab Account Manager jobs in Boston, MA, the most frequently searched job titles are:
What job categories do people searching Lab Account Manager jobs in Boston, MA look for? The top searched job categories for Lab Account Manager jobs in Boston, MA are:
What cities near Boston, MA are hiring for Lab Account Manager jobs? Cities near Boston, MA with the most Lab Account Manager job openings:
Lab Account Manager jobs near you
Infographic showing various Lab Account Manager job openings in Boston, MA as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $71,503 per year, or $34.4 per hour.

Lab Computing Technician

Zifo

Cambridge, MA • On-site

$20.75 - $27.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 24 days ago

Job description

Locations:
Cambridge, MA
Framingham, MA
Waltham, MA

**This role will require full-time on-site presence at a client site in the greater Boston area**

**This role is not eligible for relocation assistance**

Zifo is looking for a Lab support technician to join our Lab Computing team. This position will work closely with the Lab computing team and clients to troubleshoot issues with hardware and software in the pharmaceutical laboratory setting.

Responsibilities:

  • Support the end-user desktop including, but not limited to, troubleshooting issues, implementing approved software, and removing older software versions
  • Setting-up, maintenance and administration of end user computer devices and related computing environments including systems software, applications software, hardware, and configurations
  • Some troubleshooting of lab instruments\lab computer systems interfaces. Assist in data storage solutions
  • Duties will include troubleshooting and repair of OS's, MS Office Suite products including Outlook email and calendar issues, a variety of 3rd party software applications, hardware issues, laptop parts replacement, imaging, data wiping, asset control, and detailed ticket documentation

Required Skills:

  • Excellent attention to detail, customer service skills, multi-tasking skills, ticket management/documentation skills, written and verbal communication skills are required
  • Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources
  • Strong written and verbal communication skills
  • Provide positive customer experiences when working with users
  • Can manage multiple projects / tickets simultaneously
  • Quicky diagnose issues and work to resolve
  • Adapt to an ever-changing environment

Requirements

Qualifications:

  • Associate Degree or technical institute degree or equivalent experience required
  • Prior experience in IT Deskside/Desktop break/fix support or similar role
  • Excellent Windows 7/10 and Microsoft Office Suite (including O365) trouble shooting skills, as well as hardware trouble shooting skills
  • Experience in using a ticket system experience is a plus

A successful Zifo-ite is:

  • Independent, Self-Motivated & Results driven
  • Willing & able to quickly acquire new Technical Skills & Business Principles
  • A critical thinker who possesses logical reasoning
  • Curious and always looking for creative solutions to complex problems

Benefits

CURIOSITY DRIVEN, SCIENCE FOCUSED, EMPLOYEE BUILT. Our culture is unlike any other, one where we debate, challenge ourselves, and interact with all alike. We are a curious bunch, characterized by our passion to learn and spirit of teamwork. Zifo is a global R&D solutions provider focused on the industries of Pharma, Biotech, Manufacturing QC, Medical Devices, specialty chemicals and other research-based organizations. Our team’s knowledge of science and expertise in technology help Zifo better serve our customers around the globe, including 18 of the Top 20 Biopharma companies.

We look for Science – Biotechnology, Pharmaceutical Technology, Biomedical Engineering, Microbiology etc. We possess scientific and technical knowledge and bear professional and personal goals. While we have a “no doors” policy to promote free access within, we do have a tough door to walk in. We search with a two-point agenda – technical competency and cultural adaptability.

We offer a competitive compensation package including accrued vacation, medical, dental, vision, 401k with company matching, life insurance, and flexible spending accounts.

If you share these sentiments and are prepared for the atypical, then Zifo is your calling!

Zifo is an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.