Kyc Operations Manager Jobs (NOW HIRING)

As a part of the AML/KYC Oversight team, you will  provide oversight and guidance to help the business deliver AML and KYC strategies that support compliance for products and the customer base under applicable regulatory expectations, including BSA, PATRIOT Act, and OFAC/SDN  requirements. The team partners closely with AML/KYC Operations, CCB and AWM lines of business, and Global Financial Crimes Compliance, coordinating across Compliance, Technology, and Operations to deliver capabilities for capturing, reporting, and monitoring compliance with regulatory standards.

As a AML/KYC Associate you will lead the business in delivering AML and KYC strategies aligned to key regulatory obligations, including the Bank Secrecy Act (BSA), PATRIOT Act, and OFAC/SDN requirements. This Associate Project Manager / Business Analyst role is a PM/BA hybrid responsible for both delivery execution and business analysis across Compliance, Technology, and Operations. The role supports the build-out of end-to-end AML/KYC processes and related technology solutions, including support for Customer Screening. Success requires strong governance discipline, requirements rigor, and the ability to communicate clearly to stakeholders from working teams through senior leadership.

This role is a PM/BA hybrid supporting the delivery of AML/KYC end-to-end process and technology initiatives. The successful candidate will drive day-to-day workstream execution through disciplined planning, governance, and stakeholder coordination, while also owning core business analysis outputs including future-state process documentation, requirements definition, and use-case development in support of AML/KYC capabilities. The role also provides project support for Customer Screening, coordinating requirements, delivery planning, stakeholder alignment, and readiness activities to enable successful implementation.

Job Responsibilities:

• Own end-to-end project planning and support for AML/KYC technology workstreams, including scope definition, integrated milestone planning, delivery tracking, and risk/issue management
• Act as the primary coordination lead across Compliance, Technology, and Operations stakeholders to capture, validate, and prioritize requirements
• Maintain governance artifacts (open items, decisions, dependencies, RAID logs) and escalate blockers with clear owners, impact assessment, and target resolution timelines
• Support documentation of business requirements and use cases for Customer Identification Program (CIP) system capabilities, including identity verification, data ingestion, and exception handling workflows
• Facilitate working sessions and operating rhythms, including recurring working groups with structured agendas, minutes, and tracked action items
• Monitor delivery status against commitments and identify variances, risks, and issues; drive timely escalation and resolution to keep milestones on track
• Produce concise, executive-ready status reporting and communications (progress, key metrics, decisions required, next steps) and facilitate meetings/present ongoing activities to ensure alignment and visibility across all levels

Required Qualifications, Capabilities and Skills:

• Bachelor's degree or equivalent experience required
• Background or understanding of AML/KYC required
• Strong verbal and written communication skills.
• Able to work with minimal explanation/direction and change course with limited notice
• Microsoft Office proficiency
• 3-5 years of financial service experience in project management, controls, audit, quality assurance, risk management, or compliance preferred or AML/KYC preferred.
• Background or understanding of Issue Management preferred
• Understanding of CCB Lines of Business preferred

Preferred Qualifications, Capabilities and Skills:

• 3-5 years of financial service experience in project management, controls, audit, quality assurance, risk management, or compliance preferred or AML/KYC preferred
• Background or understanding of Issue Management preferred
• Understanding of CCB Lines of Business preferred

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.