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Korean Chat Support Jobs (NOW HIRING)

Figma

Technical Quality Specialist

San Francisco, CA · On-site

Interact with Figma customers daily via support channels such as chat, email, or video calls ... Ability to read and write Spanish, Portuguese, Japanese, Korean, German, or French At Figma, one of ...

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Korean Chat Support information

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$14

$26

$44

How much do korean chat support jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for korean chat support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is a Korean chat support?

Korean Chat Support jobs involve assisting customers via online chat platforms in the Korean language. These roles typically require fluency in both Korean and another language (often English) and focus on resolving customer inquiries, troubleshooting issues, and providing product or service information. Workers must have strong communication skills, be comfortable typing quickly and accurately, and maintain a professional and helpful tone. Many of these positions are remote, allowing employees to work from home while supporting Korean-speaking clients worldwide.

What are some common challenges faced by Korean chat support representatives, and how can they be managed effectively?

Korean Chat Support representatives often encounter challenges such as handling high volumes of inquiries, addressing complex customer issues in real-time, and bridging cultural nuances in communication. Effective time management, strong problem-solving skills, and a deep understanding of both the product and Korean language etiquette can help overcome these hurdles. Many teams use internal knowledge bases and regular training sessions to stay updated and maintain quality support, while collaboration with technical or product teams is key when resolving more advanced customer concerns.

What are the key skills and qualifications needed to thrive as a Korean chat support specialist, and why are they important?

To thrive as a Korean Chat Support specialist, you need fluency in Korean and English, strong written communication abilities, and experience in customer service. Familiarity with live chat platforms, CRM systems, and ticketing software is typically required. Patience, problem-solving skills, and cultural sensitivity help deliver excellent customer experiences and resolve issues effectively. These skills ensure clear communication, efficient support, and customer satisfaction in a fast-paced digital environment.

What are popular job titles related to Korean Chat Support jobs?

For Korean Chat Support jobs, the most frequently searched job titles are:

Eligibility Service Representative - Russian Speaking

New York, NY • On-site

Brighton Health Plan Solutions, LLC
201 - 500 employees
Learn more about Brighton Health Plan Solutions, LLCexternal

$18.50 - $22.25/hr

Full-time

Medical, Dental, Vision

Re-posted 21 hours ago

Job description

About the Role
Brighton Health Plan Solutions (BHPS) is seeking an Eligibility Service Representative (ESR) who are experienced in understanding eligibility, communicating through various multi-channel features such as phone, chat and email, and following workflows to assist in issue resolution. BHPS shall serve as the client's eligibility vendor and forward eligibility files to health plans, dental vendors and any other vendor the client utilizes. The ESR will confirm, identify and research matters as they relate to eligibility, changes to coverage and participation as well as support the Eligibility & Benefits team.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities and activities may change, or new ones may be assigned at any time with or without notice.
Primary Responsibilities
  • The ESR will be responsible for receiving and resolving caregiver inquiries.
  • Works with the Benefits Enrollment team to review and resolve any eligibility, hours or co-premium issues including follow-up outreach to caregivers Listen attentively to customer needs and concerns; demonstrate empathy and offer solutions.
  • Demonstrate strong customer service skills, attention to detail, research & analyzation and issue resolution.
  • Clarify customer requirements; probe for and confirm understanding of requirements or problem.
  • Agent will be responsible for managing caregiver requests within required turnaround time including conducting outreach to internal partners, engaging the support of the Team Leader and Supervisor as necessary.
  • Communicate effectively with individuals/teams to ensure high quality and timely expedition of customer requests.
  • Participate in activities designed to improve customer satisfaction and business performance.
  • Use decision-support tools to answer questions, where needed.
  • Ability to use critical thinking to solve complex problems and identify when to escalate to the appropriate department.
  • Performs call center functions including handling inbound calls and support projects as directed by the management.
  • Maintain broad knowledge of client requirements, procedures and key contacts.
  • Support projects and other departments in completing tasks when directed by management.

Essential Qualifications
  • Bilingual in Russian/English or Korean/English.
  • Flexible availability for alternate schedules/hours, including shifts between 11AM and 9PM EST, Monday through Friday, with training from 9AM to 6PM.
  • Experience in high-volume enrollment and eligibility transactions, premium billing, and collections.
  • Knowledge of labor and commercial carrier enrollment procedures.
  • Prior high-volume call center experience.
  • General knowledge of HIPAA Confidentiality.
  • High School diploma or GED.
  • Remote work capability with internet access.
  • Basic computer skills, including Microsoft Office (Word, Excel, Access, PowerPoint, Outlook).
  • Strong investigative and time management skills.
  • Courteous and customer-service oriented.
  • Detail-oriented and dependable.
  • Effective communication through multiple channels (email, chat, voice).
  • Preferred experience in enrollment/eligibility roles, especially in commercial and labor plans.
  • Previous multi-channel experience (voice, email, chat) is a plus.
  • Some college or business school education is advantageous.

About
At Brighton Health Plan Solutions, LLC, our people are committed to the improvement of how healthcare is accessed and delivered. When you join our team, you'll become part of a diverse and welcoming culture focused on encouragement, respect and increasing diversity, inclusion and a sense of belonging at every level. Here, you'll be encouraged to bring your authentic self to work with all of your unique abilities.
Brighton Health Plan Solutions partners with self-insured employers, Taft-Hartley Trusts, health systems, providers as well as other TPAs, and enables them to solve the problems facing today's healthcare with our flexible and cutting-edge third-party administration services. Our unique perspective stems from decades of health plan management expertise, our proprietary provider networks, and innovative technology platform. As a healthcare enablement company, we unlock opportunities that provide clients with the customizable tools they need to enhance the member experience, improve health outcomes and achieve their healthcare goals and objectives. Together with our trusted partners, we are transforming the health plan experience with the promise of turning today's challenges into tomorrow's solutions.
Come be a part of the Brightest Ideas in Healthcare™.
Company Mission
Transform the health plan experience - how health care is accessed and delivered - by bringing outstanding products and services to our partners.
Company Vision
Redefine health care quality and value by aligning the incentives of our partners in powerful and unique ways.
DEI Purpose Statement
At BHPS, we encourage all team members to bring your authentic selves to work with all of your unique abilities. We respect how you experience the world and welcome you to bring the fullness of your lived experience into the workplace. We are building, nurturing and embracing a culture focused on increasing diversity, inclusion and a sense of belonging at every level.
*We are an Equal Opportunity Employer
Annual Salary Range: $43,000 - $50,000
The salary range and/or hourly rate listed is a good faith determination that may be offered to a successful applicant for this position at the time of the posting of an advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable by law including but not limited to location, years of relevant experience, education, credentials, skills, budget and internal equity.

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