Knowledge Operations Manager Jobs in Urbana, IL (NOW HIRING)

Description

The Deposit Operations Specialist is responsible for the accurate and timely processing of deposit operations transactions, with a primary focus on wire transfers, ACH activity, and check processing. This role supports daily operational functions, performs fraud review and investigation, resolves exceptions, and helps ensure compliance with internal procedures, regulatory requirements, and service level expectations.

About Servbank

Founded in 1994, Servbank is a banking institution with local roots and national reach. We were built on a foundation of community-orientation, which ensures that no matter who we serve, we do so with the human touch that marks the gold standard of service. We work with individuals, businesses, and communities, so that whether you're a student, a homeowner, a small business owner, or a community leader, we can help you fulfill your goals. Come create excellence with Servbank.

Key Responsibilities:

Responsible for item processing, including incoming and outgoing wire transfers, ACH transactions, and check-related items accurately and within established deadlines.

Review transactions for completeness, proper authorization, compliance with internal controls, and adherence to applicable banking regulations and operating procedures.

Perform daily item processing activities, including exception handling, returns, adjustments, research, and balancing for wires, ACH, and check transactions.

Conduct fraud review on deposit operations activity by monitoring suspicious transactions, identifying unusual patterns, and escalating concerns in accordance with bank policy.

Investigate potential fraud cases involving wires, ACH, checks, and related deposit transactions; document findings, coordinate follow-up, and support loss mitigation efforts.

Research and resolve transaction discrepancies, customer inquiries, and operational issues in a timely and professional manner.

Perform servicing and maintenance activities for deposit accounts and related services, including updates, changes, corrections, and routine account maintenance requests in accordance with established procedures.

Maintain accurate records, audit trails, and supporting documentation for transaction processing, investigations, and exception resolution.

Partner with internal departments, including fraud, risk, compliance, treasury management, retail operations, and customer support, to resolve issues and improve processes.

Assist with report monitoring, daily reconciliations, and control reviews to ensure operational accuracy and completeness.

Support procedure updates, testing, and process improvement initiatives related to deposit operations and fraud mitigation.

Stay current on applicable regulations, payment rules, and internal policies related to wires, ACH, check processing, and fraud prevention.

Perform other duties as assigned to support departmental and organizational objectives.

Requirements

High school diploma or equivalent required; associate or bachelor's degree in business, finance, or a related field preferred.

Experience in deposit operations, treasury operations, bank operations, or a related financial services role preferred.

Working knowledge of wire processing, ACH rules, check processing, exception handling, and general deposit operations procedures.

Experience with fraud review, transaction monitoring, investigations, or operational risk controls is preferred.

Understanding of applicable regulations and industry guidance, including NACHA rules, Regulation CC, Regulation E, and bank security procedures.

Proficiency in core banking systems and Microsoft Office applications.

Knowledge and Skills:

Strong attention to detail and accuracy

Analytical thinking and problem-solving skills

Ability to manage sensitive information with discretion

Strong organizational and time management skills

Effective written and verbal communication

Ability to work independently and collaboratively in a fast-paced environment

Commitment to compliance, risk awareness, and operational excellence

EEO Statement:

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.