Knowledge Operations Manager Jobs in Fairfield, CT

Sodexo's Campus Segment is seeking a dynamic Food Operations Manager 3 to join our team at Southern Connecticut State University located in New Haven, CT. This leadership role is responsible for overseeing daily dining operations within a vibrant campus environment that includes residential dining, retail food venues, catering, and conference services.

The ideal candidate will be a hands-on leader with a passion for developing teams, delivering exceptional customer experiences, and driving operational excellence. You'll play a key role in ensuring quality, safety, efficiency, and innovation across multiple dining locations while supporting the university's mission and Sodexo's commitment to service excellence.

• Lead and support daily food service operations across residential dining and retail venues.
• Ensure exceptional guest experiences through strong customer service and hospitality standards.
• Manage and develop frontline staff, providing coaching, training, and performance management.
• Support financial performance by monitoring labor, food costs, inventory, and purchasing.
• Maintain compliance with Sodexo standards, food safety regulations, HACCP, and sanitation requirements.
• Collaborate with culinary, catering, and campus partners to execute special events and campus programs.
• Drive operational efficiencies and continuous improvement initiatives.
• Monitor and maintain high standards for food quality, presentation, and service execution.
• Assist with scheduling, staffing plans, and employee engagement initiatives.

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

• Experience managing food service operations in a high-volume environment such as higher education, healthcare, hospitality, contract food service, or large-scale retail dining.
• Strong leadership skills with a proven ability to motivate, develop, and retain employees.
• Knowledge of food safety, sanitation, HACCP, and quality assurance programs.
• Experience managing labor, food costs, inventory, and operational budgets.
• Strong organizational, communication, and problem-solving skills.
• Ability to build positive relationships with clients, students, guests, and team members.
• Proficiency with food service technology, reporting systems, and Microsoft Office applications.
• Flexibility to support evening and weekend operations as business needs require.

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Minimum Education Requirement - Bachelor's Degree or equivalent experience

Minimum Management Experience - 3 years

Minimum Functional Experience - 3 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.