Knowledge Operations Manager Jobs in Bunnlevel, NC

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

The Operations Manager is responsible for assisting in the administration, planning, budgeting, and direction for the operations of the complex, including front- and back-of-house services, technical services, information technology, conversion, custodial services, and equipment inventory control. Ensures an effective and cost-efficient program by controlling the Operations budget and performs related day-to-day responsibilities as required.

This role pays an annual salary of $52,500 - $57,500

Benefits for Full-Time roles: Health, dental, and vision insurance; 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)

This position will remain open until October 30, 2026

Located in the heart of Cumberland County, the Crown Complex is a state-of-the-art, five-venue complex comprised of a 4,500-seat arena, a 9,200-square-foot ballroom, a 10,880-seat coliseum, an exposition center with 60,000 square feet of unobstructed space, and a 2,440-seat theatre. Managed by Oak View Group, the Complex is home to the Fayetteville Marksmen hockey team (SPHL) and Fayetteville Fury indoor soccer team (NISL) and hosts a variety of other sporting events, family shows, concerts, and special productions year-round.

• Assists the Director of Operations in the overall daily operation and maintenance of the facilities.  
• Plan, direct, coordinate, and review the work plan for all event changeovers; review and evaluate work products, methods and procedures;
• Provide or coordinate staff training; work with employees to correct deficiencies; and report personnel matters to the Director of Operations to address.
• Coordinate and review the work plan for changeover and operations; meet with staff to identify and resolve problems; assign work activities, projects, and programs; monitor work flow; review and evaluate work products, methods, and procedures.
• Assist with coordinating labor needs
• Assist the Director of Operations in the development and administration of the operations budget and forecast of additional funds needed for staffing, equipment, materials, and supplies; monitor and approve expenditures; and implement adjustments as necessary.
• Coordinate facility arrangements and monitor the work of contractors, including equipment rental and borrowing city/county equipment. Report any issues to the general manager immediately.
• Ensure staff are working safely and efficiently and are aware of proper safety guidelines. Conduct monthly safety meetings.
• Order supplies and materials for maintenance programs within budget guidelines; receive and maintain supplies.
• Maintain hazardous materials communication program, material safety data sheets, and required records and permits; maintain knowledge of changes in pertinent federal, state, and local regulations.
• Develop and maintain an accurate record-keeping system, including equipment maintenance and inventory logs.
• Adjust and optimize HVAC schedules on a weekly basis to align with facility occupancy, event requirements, and operational needs while maximizing system efficiency and energy performance.
• Cleaning up and putting tools and supplies back to their assigned storage areas.

• Bachelor's/technical degree from an accredited college/university/school is preferred.
• Forklift certification is preferred
• 3-5 years of previous experience in facility operations management. 
• Minimum of one (1) year of ice arena or ice plant operation experience is preferred.
• Experience with commercial HVAC control systems and building automation systems (BAS), including operation and troubleshooting.
• Must show demonstrated knowledge and experience in work crew supervision in facility operations.
• Ability to work event nights, weekends, and holidays as required.
• Ability to follow written instructions, interpret AutoCAD drawings, and execute plans.
• Knowledge of OSHA requirements.
• Must be able to follow orders explicitly, be capable of working as part of a team, and be able to work well with other individuals.
• Able to work alone if required and be able to complete tasks up to and including final cleanup and putting tools and supplies back to their assigned storage areas.
• Must be able to lift and carry heavy objects when needed.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

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