Be You. Be Bold. Choose Duke. Be You. At Duke, we value accuracy, stewardship, and longterm thinking. The Knowledge Management Specialist is the steward of DUMAC's entire documentingestion ecosystem.
Working inside the Engineering Team and reporting to the Head of Engineering, this role owns the endtoend ingestion workflow for all incoming documents, develops and enforces a consistent taxonomy, and drives the rearchitecture of DUMAC's document storage so that information is instantly discoverable across all of DUMAC.
This individual partners with internal stakeholders, external managers, and thirdparty vendors to ensure every file is accurately tagged, filed, and available for both human users and future LLMagent consumption.
The position blends meticulous datacuration with a strong processautomation mindset, a handson work ethic, and the ability to think strategically about how DUMAC should organize and leverage its knowledge assets longterm.
Education / Training:
Master's degree in Library Science (MLS/MLIS) or an equivalent combination of education and work experience.
Experience:
24years of experience managing large, diverse document collections (legal, financial, operational).
Experience working with thirdparty documentretrieval platforms (e.g., Canoe) or similar ingestion
tools.
Experience working with CRM and document management systems.
Proven track record of partnering with IT teams to translate business needs into functional
specifications.
Be Bold.
The Knowledge Management Specialist plays a critical role in ensuring timely, accurate, and governed access to documents across DUMAC.
What You'll Do Document Ingestion & Tagging - Oversee the automated capture of documents via Canoe.
- Manually review, validate, and enrich metadata when automation flags exceptions.
- Ensure a consistent application of taxonomy.
- Outcomes
- Accurate, searchable records with minimal tagging errors.
Tracking & Reporting - Maintain the Canoe Document Tracking Report and Missing Document Log.
- Help build reporting to surface metrics.
- Create requirements to automate the log and reporting.
- Generate weekly "Missing Document" dashboards for Legal, Finance, and Investment teams.
- Build simple Power BI or Excel dashboards that visualize document health, ingestion volume, and backlog trends.
- Outcomes
- Uptodate tracking reports and timely escalation of missing items.
- Managementlevel visibility into knowledgebase health.
Process Design & Automation Liaison - Capture detailed business requirements for new automation (e.g., autotagging, OCR, workflow triggers).
- Collaborate with Engineering to translate requirements into user stories, test cases, and acceptance criteria.
- Conduct UAT, document results, and sign off on releases.
- Outcomes
- Welldefined, testready requirements.
- Successful automation releases.
Stakeholder Coordination - Serve as the point of contact for external investment managers, Canoe support, and internal teams (Legal, Finance, Portfolio Management).
- Follow up on missing documents, negotiate delivery timelines, and log resolutions.
- Outcomes
- Clear communication trail.
- Reduced turnaround time on missingdocument tickets.
SharePoint Migration & Governance - Map existing folder structures to a unified SharePoint architecture.
- Create and maintain SOPs, taxonomy guides, and versioncontrol procedures.
- Perform periodic audits to ensure compliance with DUMAC's recordsmanagement policies.
Outcomes
- Consolidated, governed SharePoint repository ready for LLM access.
Continuous Improvement - Identify bottlenecks, propose workflow enhancements, and pilot new tools (OCR, AIbased tagging).
- Track automation ROI and suggest nextphase priorities.
- Outcomes
- Ongoing efficiency gains.
- Roadmap recommendations.
Choose Duke. DUMAC's ability to make timely, accurate investment decisions hinges on having the right documents at the right time. By owning the ingestion pipeline, ensuring rigorous tagging, and guiding the move to a unified environment, the Knowledge Management Specialist directly reduces risk, accelerates audit cycles, and lays the groundwork for nextgeneration AIassisted analytics.