Knowledge Management Assistant Jobs in Toronto, ON

WHAT IS THE OPPORTUNITY?

This strategic leadership role under the HR & CLAOportfolio reports to theSenior Director, HR Large Programs & Integrationsand spearheads cross-functional technology teams across the enterprise to deliver large, complex and transformative HR initiatives. As an experienced IT practitioner with extensive technical and leadership experience, the incumbent will champion the adoption of AI to accelerate program delivery, reduce costs, and optimize portfolio management.

WHAT WILL YOU DO?

AI-Powered Program Leadership:

• Lead end-to-end delivery of complex HR technology initiatives, leveragingAI/ML toolsto streamline lifecycles from planning to hyper-care

• IntegrateRBC Assist Pro and other AI / automation tools to enhance decision-making, resource allocation, and real-time reporting

• Define, manage and track program scope, objectives, timelines, and budgets in collaboration with senior leadership

• Develop comprehensive program plans with clear milestones and success metrics and ensure program alignment with business strategy and organizational goals

Strategic Portfolio Management:

• Assist with the development and governance of the portfolio aligned with HR and enterprise objectives, utilizingAI-driven insightsfor roadmap prioritization and budget optimization

• Collaborate with executives to identifyopportunities for optimization, enhanced compliance and governance, particularly AI and automation-enabled opportunities(e.g., intelligent workflow automation, chatbot integrations) and ensure alignment with RBC's innovation agenda

Thought Leadership & Mentorship:

• Foster a culture ofinnovationthrough coaching, upskilling teams, and developing future-focus roadmaps

• Advocate forarchitecture-led solution design, prototyping, and quality engineering to future-proof HR program delivery

Stakeholder & Vendor Engagement:

• Influence C-suite and vendor partners usingdata-driven AI dashboardsto communicate progress, risks, and ROI

WHAT DO YOU NEED TO SUCCEED?

Must Have

• 8+ yearsprogram/project management experience (onshore/offshore teams) and 5+ yearsin technology leadership and direct people management experience. Proven track record in delivery of large programs/initiatives and cross-functional team leadership

• Technical fluency: 10+ years of hands-on general technology experience with a focus on software, hardware, end -user computing, platform, data engineering and related technologies, including knowledge ofRBC Assist ecosystem, RPA, DevOps, and Helios, paired with cloud/AI platform proficiency (AWS/Azure)

• Executive presence: Strong experience in partnering with business executives to collaborate on strategy, vision & roadmap development and implementation, influence key decision-makers across functions and business, and the ability to translateAI-driven insightsinto actionable strategies for stakeholders

• Experience in managing multiple interconnected projects, overseeing dependencies, resolving conflicts, and optimizing resources across teams to prevent delays and ensure cohesive execution

• Stakeholder communication: Strong communication skills to manage stakeholders and convey complex information clearly to difference audience

• Demonstrated intellectual curiosity with a passion for continuous learning and improvement, and the ability to ask insightful questions, challenge assumptions, and explore new approaches

Nice-to-Have:

• Proven AI expertise: Hands-on experience deployingAI in program management(e.g., predictive scheduling, cost forecasting, reporting and dashboards, QE Automation)

• Financial services experience with multiple HR platforms and technologies including Payroll,Incentive CompensationandSSO/cloud security.

• Knowledge of multiple HR platforms (SAP, Workday, cloud/on-premise) and technologies including cloud (AWS, Azure) and on-premises implementations

• Profesisonal program/project management certification (PMP, PRINCE2or equivalent)

WHAT'S IN IT FOR YOU?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• Opportunities to do challenging work

• Opportunities to take on progressively greater accountabilities

• Opportunities to building close relationships with key stakeholders

Job Skills

Adaptability, Budgeting, Cross-Departmental Collaboration, Cross-Team Collaboration, Decision Making, Executive Leadership, Financial Planning, Information Technology (IT) Projects, IT Program Management, Long Term Planning, Program Management, Resource Management, Strategic Leadership, Team Management, Vision Alignment

Additional Job Details

20 KING ST W:TORONTOTorontoCanada37.5Full timeTECHNOLOGY AND OPERATIONSRegularSalaried2026-08-282026-09-28

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Employment Type: FULL_TIME