... analysis and qualification of the ticket and ensures that the tickets are solved or routed right ... Identifies tickets for Knowledge base * Maintain and support a high availability of Data Center ...
... analysis and qualification of the ticket and ensures that the tickets are solved or routed right ... Identifies tickets for Knowledge base * Maintain and support a high availability of Data Center ...
LPN - Licensed Practical Nurse - Community Clinic *Days - 40hrs/wk.
Wyoming, MI · On-site
$24.75 - $33.50/hr
... for analysis by an RN, Physician or APP * PLAN IMPLEMENTATION-Assist in the implementation of a ... KNOWLEDGE BASE-Assume responsibility for knowledge of and adherence to approved structure and ...
LPN - Licensed Practical Nurse - Community Clinic *Days - 40hrs/wk.
Wyoming, MI · On-site
$24.75 - $33.50/hr
... for analysis by an RN, Physician or APP * PLAN IMPLEMENTATION-Assist in the implementation of a ... KNOWLEDGE BASE-Assume responsibility for knowledge of and adherence to approved structure and ...
LPN or MA - Licensed Practical Nurse - Beltline Health Center *Days - 40hrs/wk.
Wyoming, MI · On-site
$23.25 - $31.75/hr
... for analysis by an RN, Physician or APP * PLAN IMPLEMENTATION-Assist in the implementation of a ... KNOWLEDGE BASE-Assume responsibility for knowledge of and adherence to approved structure and ...
LPN or MA - Licensed Practical Nurse - Beltline Health Center *Days - 40hrs/wk.
Wyoming, MI · On-site
$23.25 - $31.75/hr
... for analysis by an RN, Physician or APP * PLAN IMPLEMENTATION-Assist in the implementation of a ... KNOWLEDGE BASE-Assume responsibility for knowledge of and adherence to approved structure and ...
Digital Forensic Analyst I
Detroit, MI · On-site
Digital Forensic Analyst Employment Type: Full-Time, Mid-Level Department: Forensics CGS is seeking ... knowledge base as well as cultivate secondary resources to assist in larger collection events ...
Digital Forensic Analyst I
Detroit, MI · On-site
Digital Forensic Analyst Employment Type: Full-Time, Mid-Level Department: Forensics CGS is seeking ... knowledge base as well as cultivate secondary resources to assist in larger collection events ...
Escalate issues appropriately and update Knowledge Base articles with new resolutions or ... The program introduces Analysts to PURE's policies, products, technology platforms, and data ...
Escalate issues appropriately and update Knowledge Base articles with new resolutions or ... The program introduces Analysts to PURE's policies, products, technology platforms, and data ...
Digital Forensic Analyst I
Detroit, MI · On-site
$80K - $120K/yr
Digital Forensic Analyst Employment Type: Full-Time, Mid-Level Department: Forensics CGS is seeking ... knowledge base as well as cultivate secondary resources to assist in larger collection events ...
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Digital Forensic Analyst I
Detroit, MI · On-site
$80K - $120K/yr
Digital Forensic Analyst Employment Type: Full-Time, Mid-Level Department: Forensics CGS is seeking ... knowledge base as well as cultivate secondary resources to assist in larger collection events ...
Digital Forensic Analyst Employment Type: Full-Time, Mid-Level Department: Forensics CGS is seeking ... knowledge base as well as cultivate secondary resources to assist in larger collection events ...
Digital Forensic Analyst Employment Type: Full-Time, Mid-Level Department: Forensics CGS is seeking ... knowledge base as well as cultivate secondary resources to assist in larger collection events ...
Supply Chain Analyst
Ann Arbor, MI · On-site
Is familiar with inventory management processes and can apply knowledge base. Modes of Work ... Job Detail Job Opening ID 274725 Working Title Supply Chain Analyst Job Title Supply Chain Analyst ...
Supply Chain Analyst
Ann Arbor, MI · On-site
Is familiar with inventory management processes and can apply knowledge base. Modes of Work ... Job Detail Job Opening ID 274725 Working Title Supply Chain Analyst Job Title Supply Chain Analyst ...
Overview The System Analyst (Supplier Portal) will be responsible for supporting the Supplier ... Maintain Knowledge Base, Training Materials, and User/Configuration guides for Supplier ...
Overview The System Analyst (Supplier Portal) will be responsible for supporting the Supplier ... Maintain Knowledge Base, Training Materials, and User/Configuration guides for Supplier ...
... Knowledge Base, Training Materials, and User/Configuration guides for Supplier Collaboration Portal. • Support future Supplier Portal feature launches by testing and ensuring quality of supplier ...
... Knowledge Base, Training Materials, and User/Configuration guides for Supplier Collaboration Portal. • Support future Supplier Portal feature launches by testing and ensuring quality of supplier ...
... Knowledge Base, Training Materials, and User/Configuration guides for Supplier Collaboration Portal. • Support future Supplier Portal feature launches by testing and ensuring quality of supplier ...
... Knowledge Base, Training Materials, and User/Configuration guides for Supplier Collaboration Portal. • Support future Supplier Portal feature launches by testing and ensuring quality of supplier ...
Propose updates to Knowledge Base articles as needed based on work * Ensure and regularly review monitoring and alerting systems are in place and functioning for system health and performance * Share ...
Propose updates to Knowledge Base articles as needed based on work * Ensure and regularly review monitoring and alerting systems are in place and functioning for system health and performance * Share ...
Maintaining a current knowledge base of department processes, protocols and procedures, pursuing ... Experience analyzing billing data in Epic. Strong analytical skills necessary to collect, analyze ...
Maintaining a current knowledge base of department processes, protocols and procedures, pursuing ... Experience analyzing billing data in Epic. Strong analytical skills necessary to collect, analyze ...
Author, review, and maintain knowledge base (KB) articles for IT staff and end users as part of the ... Strong analytical and problem-solving skills, with the ability to identify trends and recommend ...
Author, review, and maintain knowledge base (KB) articles for IT staff and end users as part of the ... Strong analytical and problem-solving skills, with the ability to identify trends and recommend ...
Author, review, and maintain knowledge base (KB) articles for IT staff and end users as part of the ... Strong analytical and problem-solving skills, with the ability to identify trends and recommend ...
Author, review, and maintain knowledge base (KB) articles for IT staff and end users as part of the ... Strong analytical and problem-solving skills, with the ability to identify trends and recommend ...
Author, review, and maintain knowledge base (KB) articles for IT staff and end users as part of the ... Strong analytical and problem-solving skills, with the ability to identify trends and recommend ...
New
Author, review, and maintain knowledge base (KB) articles for IT staff and end users as part of the ... Strong analytical and problem-solving skills, with the ability to identify trends and recommend ...
New
Author, review, and maintain knowledge base (KB) articles for IT staff and end users as part of the ... Strong analytical and problem-solving skills, with the ability to identify trends and recommend ...
Author, review, and maintain knowledge base (KB) articles for IT staff and end users as part of the ... Strong analytical and problem-solving skills, with the ability to identify trends and recommend ...
Accounts Receivable Analyst
Troy, MI · On-site
$22.50 - $28.50/hr
... knowledge base. System & Cross‑Functional Support Participate in user acceptance testing for ... analysis, and exception management. * Hands‑on experience with SAP AR (or a comparable ERP); ...
Accounts Receivable Analyst
Troy, MI · On-site
$22.50 - $28.50/hr
... knowledge base. System & Cross‑Functional Support Participate in user acceptance testing for ... analysis, and exception management. * Hands‑on experience with SAP AR (or a comparable ERP); ...
Accounts Receivable Analyst
Troy, MI · On-site
$22.75 - $29/hr
... knowledge base. System & Cross-Functional Support * Participate in user acceptance testing for ... analysis, and exception management. * Hands-on experience with SAP AR (or a comparable ERP); ...
Accounts Receivable Analyst
Troy, MI · On-site
$22.75 - $29/hr
... knowledge base. System & Cross-Functional Support * Participate in user acceptance testing for ... analysis, and exception management. * Hands-on experience with SAP AR (or a comparable ERP); ...
Accounts Receivable Analyst
Troy, MI · On-site
$22.75 - $29/hr
... knowledge base. System & Cross-Functional Support * Participate in user acceptance testing for ... analysis, and exception management. * Hands-on experience with SAP AR (or a comparable ERP); ...
Accounts Receivable Analyst
Troy, MI · On-site
$22.75 - $29/hr
... knowledge base. System & Cross-Functional Support * Participate in user acceptance testing for ... analysis, and exception management. * Hands-on experience with SAP AR (or a comparable ERP); ...
Knowledge Base Analyst information
What cities in Michigan are hiring for Knowledge Base Analyst jobs?
Cities in Michigan with the most Knowledge Base Analyst job openings:
IT Operations Specialist
Farmington Hills, MI • On-site
Full-time
Re-posted 7 days ago
Job description
Company Description
LEONI is a global provider of products, solutions, and services for energy and data management in the automotive industry. With around 86,000 employees in 21 countries and EUR 3.9 billion in sales in 2025, we are a leading supplier of complex wiring systems and customer-specific cable harnesses.
We believe that meaningful connections drive innovation and success. At LEONI, you will join a diverse, international, and collaborative team shaping the future of mobility, from autonomous driving to alternative drives and smart charging solutions.
Since mid-2025, we have been part of the Luxshare Group, one of the world's leading solution providers for consumer electronics, communications and data centers, automotive, and medical industries, based in China. Join us and help shape the future of connectivity together.
Job Description
We are looking for an IT Specialist, responsible to receive incoming tickets independent from the communication channel, performs high-level analysis and qualification of the ticket and ensures that the tickets are solved or routed right according to the next level of support.
Candidates should be able to:
Qualifications
Qualifications:
We offer:
All the benefits of a top employer committed to further development, intercultural exchange and innovation.
Self-determined and flexible working and home office options
Additional Information
Benefit offerings to be discussed throughout interview process.
People of all genders are always meant equally; for linguistic simplification and better readability, only the masculine form is used in the text.
LEONI processes your application data in an IT-system that is consistent across the company and uses Foreign Service providers. By sending your application, you agree to this procedure. LEONI ensures the compliance with data protection.
LEONI Wiring Systems, Inc.
LEONI is a global provider of products, solutions, and services for energy and data management in the automotive industry. With around 86,000 employees in 21 countries and EUR 3.9 billion in sales in 2025, we are a leading supplier of complex wiring systems and customer-specific cable harnesses.
We believe that meaningful connections drive innovation and success. At LEONI, you will join a diverse, international, and collaborative team shaping the future of mobility, from autonomous driving to alternative drives and smart charging solutions.
Since mid-2025, we have been part of the Luxshare Group, one of the world's leading solution providers for consumer electronics, communications and data centers, automotive, and medical industries, based in China. Join us and help shape the future of connectivity together.
Job Description
We are looking for an IT Specialist, responsible to receive incoming tickets independent from the communication channel, performs high-level analysis and qualification of the ticket and ensures that the tickets are solved or routed right according to the next level of support.
Candidates should be able to:
- Responds to incoming calls / mails / chats / Self-service portal contacts / service requests based on GSD standards
- Diagnoses and resolve issues with the help of developed knowledge and knowledge base
- Cold / Warm transfer of unresolved Tickets to higher Levels
- Asks additional questions to End User if requested by higher Levels
- Accurate recording of issues in the ITSM Ticketing Tool of Customer and assigns to the appropriate team for execution
- Handles incoming user / access permission request as well as other service requests until execution
- Identifies tickets for Knowledge base
- Maintain and support a high availability of Data Center infrastructure
- Supports users with extended knowledge to resolve Tickets in the specific knowledge area. (E.g. SAP, Microsoft Office, VPN, Exchange, Cisco Collaboration Platform, Mobile Devices)
- Performs ticket analyzes (second level) including information requests to the end user
- Solves tickets and communicates solution description / Knowledge base article
- Handles Non-Standard Service Requests on expert level
- Determines the quality and completeness of ticket's transferred
Qualifications
Qualifications:
- Bachelor's degree of Information System Management or related
- 2+ years of prior Helpdesk experience
- Preferred ITIL Foundation Certification
- Excellent communication skills in English (Both written and verbal)
We offer:
All the benefits of a top employer committed to further development, intercultural exchange and innovation.
Self-determined and flexible working and home office options
Additional Information
Benefit offerings to be discussed throughout interview process.
People of all genders are always meant equally; for linguistic simplification and better readability, only the masculine form is used in the text.
LEONI processes your application data in an IT-system that is consistent across the company and uses Foreign Service providers. By sending your application, you agree to this procedure. LEONI ensures the compliance with data protection.
LEONI Wiring Systems, Inc.