Knapp Site Maintenance Manager Jobs (NOW HIRING)

The Maintenance Manager at Pointe at Northern Woods in Columbus is responsible for overseeing all maintenance and service operations at the property level to ensure assets are maintained in a safe, compliant, and efficient manner. This role provides leadership to the maintenance team, executes preventative maintenance programs, responds to service requests and emergencies, and ensures compliance with life-safety, regulatory, and company standards. The Service Director partners closely with Operations leadership to protect property value, control costs, and support resident satisfaction.

Essential Duties and Responsibilities

Maintenance and Service Operations

• Oversee daily maintenance operations for residential units, common areas, and building systems
• Ensure timely response to service requests, unit turns, inspections, and emergency repairs
• Maintain building systems including HVAC, plumbing, electrical, life-safety, and mechanical equipment
• Ensure proper scheduling, documentation and close-out of all service requests, unit turns and inspections.

Preventative Maintenance

• Plan, schedule, and execute preventative maintenance (PM) programs in accordance with company policy
• Order, organize, and manage materials and equipment required for PM activities
• Ensure all PM inspections are completed, documented, and closed out in the designated maintenance management system
• Identify potential issues during PMs and initiate corrective actions to prevent failures

Compliance and Risk Management

• Ensure compliance with all life-safety standards, codes, and regulatory requirements
• Verify that smoke detectors, CO detectors, fire stops, and other safety devices are properly installed and functioning
• Identify and report mold-related growth (AMG), leaks, and other high-risk conditions immediately
• Maintain a safe working environment and enforce safety protocols and PPE requirements

Team Leadership and Training

• Supervise, train, and develop maintenance technicians and service staff
• Set performance expectations and ensure accountability within the service team
• Conduct regular safety meetings and technical training
• Promote a culture of professionalism, teamwork, and continuous improvement

Vendor and Inventory Management

• Coordinate and oversee vendor work in accordance with company standards
• Ensure vendors comply with safety, quality, and insurance requirements
• Manage inventory, storage, and organization of maintenance supplies
• Adhere to budgetary guidelines and purchasing policies

Resident and Stakeholder Communication

• Coordinate resident notifications related to preventative maintenance and service activities
• Communicate effectively with property management, regional leadership, and residents regarding maintenance issues
• Support resident satisfaction by ensuring high-quality service delivery

Qualifications:

Education and Experience

• High school diploma or equivalent (technical certification preferred)
• 5+ years of maintenance or facilities experience, preferably in multifamily or property management
• 2+ years of supervisory or leadership experience
• Strong working knowledge of HVAC, plumbing, electrical, and life-safety systems

Certifications

• EPA Universal Certification required
• OSHA 10 (Preferred)

Skills & Competencies

• Ability to clearly document work and use maintenance management software
• Proficient in Microsoft Office
• Experience using mobile maintenance or inspection applications

• Strong leadership, communication, and coaching skills.

• Valid driver’s license and reliable transportation

Physical Requirements

• Ability to lift up to 50 pounds
• Ability to climb ladders, access mechanical spaces, and work in varying weather conditions
• Ability to respond to after-hours emergencies as required
• 4+ years’ experience in maintenance and repair for apartment communities.
• 2+ years supervisory experience
• Strong computer skills and proficiency in Microsoft Office
• Excellent English communication skills, both verbal and written.
• Ability to walk the grounds and apartments, ascend stairs around the property, lift 60 lbs., climb ladders over 10 feet, and perform other general physical activities such as bending, kneeling, pushing
• Knowledge to thoroughly complete maintenance assessment up to the standards of a Service Manager
• Must be available 24/7 for emergencies

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