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Key Account Support Specialist Jobs (NOW HIRING)

Zenova

Account Support Specialist

Franklin, TN · On-site

How you make a difference The Account Support Specialist provides operational and administrative ... Key Responsibilities * Support the Account Manager in the daily administration and operation of ...

Wellpath

Account Support Specialist

Miami, FL

The Account Support Specialist provides operational and administrative support for assigned Federal Bureau of Prisons (FBOP) accounts. This role coordinates patient scheduling, referral management ...

New

Wellpath

Account Support Specialist (Hourly)

Miami, FL · On-site

Overview The Account Support Specialist provides operational and administrative support for assigned Federal Bureau of Prisons (FBOP) accounts. This role coordinates patient scheduling, referral ...

New

Zenova

Account Support Specialist (Hourly)

Franklin, TN · On-site

How you make a difference The Account Support Specialist provides operational and administrative ... Key Responsibilities * Support the Account Manager in the daily administration and operation of ...

Abbott

National Account Support Specialist

Richmond, VA · On-site

$20.50 - $41/hr

National Account Support Specialist Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You'll also have ...

Abbott

National Account Support Specialist

Richmond, VA · On-site

$20.50 - $41/hr

National Account Support Specialist Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You'll also have ...

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How much do key account support specialist jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for key account support specialist in the United States is $23.87, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.48 per hour, depending on experience, location, and employer.

What is a key account support specialist?

Key Account Support Specialists are professionals who manage relationships and provide dedicated support to a company's most important clients, known as key accounts. Their main responsibilities include addressing client inquiries, resolving issues, monitoring account performance, and ensuring customer satisfaction. They often act as a liaison between the client and various internal departments to facilitate smooth communication and service delivery. By maintaining strong relationships with key accounts, these specialists help drive customer loyalty and long-term business growth.

How does a key account support specialist typically collaborate with sales and account management teams?

Key Account Support Specialists work closely with sales representatives and account managers to ensure that clients’ needs are met efficiently. They often act as a bridge, relaying information between clients and internal teams, managing order processing, addressing customer inquiries, and assisting in the preparation of client reports or presentations. Regular communication and coordination are essential, as they help resolve issues quickly and contribute to a positive client experience. This collaborative environment fosters professional growth and allows specialists to develop a strong understanding of both client relations and internal business processes.

What are the key skills and qualifications needed to thrive as a key account support specialist, and why are they important?

Key Account Support Specialists need strong customer service skills, attention to detail, and experience with account management, often supported by a relevant degree or equivalent work experience. Familiarity with CRM software, order processing systems, and Excel is typically required to track client interactions and manage account information. Excellent communication, problem-solving abilities, and a proactive attitude help build strong client relationships and resolve issues efficiently. These skills are vital for ensuring client satisfaction, maintaining long-term partnerships, and supporting business growth.

What is the difference between Key Account Support Specialist vs Customer Service Representative?

AspectKey Account Support SpecialistCustomer Service Representative
CredentialsRelevant certifications (e.g., CRM, account management)Basic customer service training
Work EnvironmentCorporate, B2B, account-focusedRetail, call centers, general customer support
Employer & IndustryManufacturing, tech, wholesaleRetail, telecom, service industries
Search & Comparison IntentAccount management, client supportCustomer inquiries, issue resolution

The Key Account Support Specialist focuses on managing and supporting key client accounts, often requiring specialized knowledge and account management skills. In contrast, a Customer Service Representative handles general customer inquiries and issues, typically in a retail or call center setting. While both roles involve client interaction, the specialist role emphasizes strategic support for key accounts, whereas the representative provides broad customer service assistance.

What cities are hiring for Key Account Support Specialist jobs?

Cities with the most Key Account Support Specialist job openings:

What states have the most Key Account Support Specialist jobs?

States with the most job openings for Key Account Support Specialist jobs include:

What are popular job titles related to Key Account Support Specialist jobs?

For Key Account Support Specialist jobs, the most frequently searched job titles are:

Infographic showing various Key Account Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $49,658 per year, or $23.9 per hour.

Account Support Specialist

Rocky Hill, CT • On-site

Hartford Electric Supply Company
Construction • 51 - 200 employees
Learn more about Hartford Electric Supply Companyexternal

Full-time

Posted 25 days ago

Job description

Job Type
Full-time
Description
About the Role
HESCO is looking for an Account Support Specialist to join our team. This position plays an important role in supporting our customers and Sales team throughout the entire sales and order process.
The Account Support Specialist serves as a key point of contact between customers, vendors, Sales, Operations, Finance, and our Warehouse team. From processing quotes and orders to tracking open items and resolving customer issues, this role helps ensure our customers receive responsive, accurate, and reliable service.
The ideal candidate is organized, detail-oriented, proactive, and customer-focused, with the ability to manage multiple priorities in a fast-paced environment. Requirement of 5 days a week in office.
What You'll Do
  • Process customer quotes, orders, modifications, and cancellations received by phone and email, ensuring accuracy and timely handling.
  • Partner closely with the Sales team to provide a seamless customer experience.
  • Serve as a primary internal point of contact for customers and respond to questions regarding quotes, orders, products, and delivery.
  • Monitor open orders and quotes and proactively follow up on delays, outstanding items, or other issues.
  • Maintain and manage ERP backorder information to ensure records are accurate and up to date.
  • Assist with maintaining accurate customer and sales information within our CRM system.
  • Collaborate with Sales, Operations, Finance, Warehouse, and other internal teams to resolve customer needs.
  • Investigate customer non-conformances and coordinate appropriate actions to resolve issues.
  • Provide knowledgeable and courteous assistance to walk-in customers.
  • Participate in internal and vendor-led training to expand your knowledge of our products, technologies, and systems.
  • Develop an understanding of the technical specifications and applications of HESCO's key products and solutions.
  • Demonstrate HESCO's core PRIDE values: Passion, Respect, Initiative, Dependability, and Ethical behavior in your interactions with customers, vendors, and coworkers.

Requirements
What We're Looking For
  • High school diploma required; bachelor's degree preferred. Relevant experience and industry knowledge may be considered in place of a degree.
  • Previous experience in customer service, account support, sales support, distribution, or manufacturing is a plus.
  • Strong organizational skills with excellent attention to detail and accuracy.
  • Ability to prioritize and manage multiple responsibilities in a fast-paced environment.
  • Strong communication and problem-solving skills.
  • Ability to work effectively both independently and as part of a team.
  • Proficiency with Microsoft Outlook, Teams, Word, and Excel.
  • Experience working with ERP and/or CRM systems is preferred.
  • Familiarity with electrical or industrial products is a plus.
  • Ability to develop and maintain positive working relationships with customers, vendors, and coworkers.
About HESCO
HESCO is an industrial automation and electrical solutions distributor serving manufacturers throughout New England. Our team works closely with customers and leading technology partners to provide products, expertise, and solutions that help our customers improve their operations.
Our culture is built around our PRIDE values - Passion, Respect, Initiative, Dependability, and Ethical behavior - and we're looking for someone who shares our commitment to providing an exceptional customer experience.
Equal Opportunity Employer
HESCO is an equal opportunity employer that does not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other characteristic protected by local, state, or federal laws.

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