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Little Creek Casino Resort

Keno Supervisor

Shelton, WA · On-site

The Keno Supervisor oversees the daily operations of the Keno department by ensuring games are conducted accurately and on schedule, supervising and developing Keno Writers/Runners, maintaining ...

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Keno Supervisor information

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How much do keno supervisor jobs pay per hour?

As of Aug 5, 2026, the average hourly pay for keno supervisor in the United States is $29.45, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $36.30 per hour, depending on experience, location, and employer.

What are some common challenges faced by keno supervisors and how can they be effectively managed?

Keno Supervisors often encounter challenges such as ensuring game integrity, managing diverse team members, and addressing customer disputes in a fast-paced environment. Effective supervisors stay organized, communicate clearly, and maintain a calm demeanor during busy periods or when handling discrepancies. Regular training, strong attention to detail, and fostering a supportive team culture are key strategies for overcoming these challenges and ensuring smooth Keno operations.

What is the difference between Keno Supervisor vs Casino Floor Supervisor?

AspectKeno SupervisorCasino Floor Supervisor
CertificationsGaming license, knowledge of gaming regulationsGaming license, management training
Work EnvironmentCasino gaming area, focusing on Keno gamesCasino floor, overseeing multiple gaming tables and machines
ResponsibilitiesSupervises Keno game operations, ensures compliance, manages staffOversees overall casino floor activities, manages staff, enforces policies

The Keno Supervisor primarily focuses on managing Keno game operations within a casino, ensuring compliance and staff supervision. In contrast, a Casino Floor Supervisor oversees a broader range of gaming activities across the casino floor, including tables and machines. Both roles require gaming licenses and knowledge of casino regulations, but their scope and responsibilities differ significantly.

What is a keno supervisor?

Keno Supervisors are responsible for overseeing the operations of keno games in casinos or gaming establishments. They supervise keno writers and runners, ensure compliance with gaming regulations, handle customer disputes, and maintain the integrity of the game. Keno Supervisors also manage payouts, monitor equipment, and provide customer service to ensure a smooth gaming experience. Their role is essential for maintaining fair play and efficient operations in the keno area.

What are the key skills and qualifications needed to thrive as a keno supervisor?

To thrive as a Keno Supervisor, you need in-depth knowledge of casino operations, Keno game rules, and supervisory experience, often supported by a high school diploma or equivalent. Familiarity with Keno management systems, point-of-sale terminals, and internal control procedures is typically required. Exceptional leadership, attention to detail, and strong communication skills help in managing staff and delivering excellent customer service. These skills and qualities are crucial for ensuring the smooth, secure, and efficient operation of Keno games while maintaining compliance and guest satisfaction.
More about Keno Supervisor jobs
What cities are hiring for Keno Supervisor jobs? Cities with the most Keno Supervisor job openings:
What states have the most Keno Supervisor jobs? States with the most job openings for Keno Supervisor jobs include:
What job categories do people searching Keno Supervisor jobs look for? The top searched job categories for Keno Supervisor jobs are:
Keno Supervisor jobs near you
Infographic showing various Keno Supervisor job openings in the United States as of July 2026, with employment types broken down into 1% Internship, 21% As Needed, 58% Contract, 19% Nights, and 1% Summer. Highlights an 2% Physical, and 98% Hybrid job distribution, with an average salary of $61,252 per year, or $29.4 per hour.

Keno Supervisor

Squaxin Island Gaming Enterprise

Shelton, WA • On-site

$22.75/hr

Full-time

Posted 13 days ago

Job description

Job Type
Full-time
Description
Job Posting Updated 7/24/2026
LITTLE CREEK CASINO RESORT VISION AND MISSION EXPECTATIONS:
Little Creek Casino Resort Team Members display their best performance with professional and energetic behavior to promote us as the friendliest casino to our distinguished guests and the best place to work with quality jobs in the region to our team members.
SUMMARY:
The Keno Supervisor oversees the daily operations of the Keno department by ensuring games are conducted accurately and on schedule, supervising and developing Keno Writers/Runners, maintaining compliance with gaming regulations and internal controls, resolving guest concerns, and serving as the Keno Manager in their absence.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Supervise the daily operations of the Keno department to ensure games are conducted accurately, efficiently, and on schedule.
  • Open and close the Keno operation following established departmental procedures.
  • Complete and review shift reports, payout documentation, and all required operational paperwork accurately and timely.
  • Oversee cash handling and payout procedures to ensure compliance with internal controls and gaming regulations.
  • Provide leadership, guidance, coaching, and ongoing training to Keno Writers/Runners to promote exceptional guest service and operational excellence.
  • Create and manage daily break schedules to ensure appropriate staffing levels and uninterrupted operations.
  • Maintain accountability for gaming keys and other assigned gaming assets during each shift.
  • Monitor team member performance and provide timely coaching, feedback, and corrective action as appropriate.
  • Assist with interviewing, onboarding, training, performance evaluations, recognition, disciplinary actions, and other employment-related decisions by providing recommendations to the Keno Manager.
  • Communicate departmental updates, promotions, policies, procedures, and operational changes to team members.
  • Address and resolve guest concerns, complaints, and service recovery issues in a professional and timely manner.
  • Maintain open communication with the Keno Manager regarding operational issues, staffing concerns, guest feedback, and departmental performance.
  • Ensure compliance with all Tribal Gaming Commission regulations, internal controls, departmental procedures, and Little Creek Casino Resort policies.
  • Serve as Manager on Duty for the Keno department in the absence of the Keno Manager.

ADDITIONAL DUTIES
  • Assist with ball verification, game calling, ticket validation, and prize payouts.
  • Troubleshoot minor system and terminal issues, including printer and reader malfunctions, replacing paper supplies, and resetting terminals as needed.
  • Receive, verify, and accurately process customer wagers.
  • Scan and validate winning tickets and accurately distribute payouts.
  • Start, monitor, and secure gaming equipment at the beginning and end of each shift.
  • Promote a positive guest experience by providing courteous, friendly, and professional service.
  • Document and communicate guest compliments, concerns, and operational issues to the Keno Manager.
  • Perform other duties as assigned.

ESSENTIAL BEHAVIORAL EXPECTATIONS
  • Maintain confidentiality.
  • Accountable to team members and the organization, for example, attends all meetings and trainings.
  • Display sensitivity to Native American Culture and actively seek to learn more about the Squaxin Island Tribe.
  • Operate within the parameters of the Little Creek Casino Resort Human Resources' policies, departmental policies, and all other applicable regulations.
  • Practice, support, and maintain the mission, vision, and values of Little Creek Casino Resort (LCCR).
  • Perform other work-related duties as assigned to support the success of LCCR.
  • Learn and implement LCCR's "7 Waterways" of best guest practices.
  • Build upon and diligently practice personal emotional intelligence, including self-awareness, self-management, self-regulation, social awareness, and relationship management.
  • Demonstrate emotional intelligence in your explicit behaviors in your interpersonal work relationships with all team members, managers and supervisors, and our guests.
  • Uphold LCCR values focusing on engagement, strengths, and emotional intelligence.

PERSONAL COMPETENCIES
We foster a team-oriented environment at LCCR and depend on the Keno Supervisor to represent our enterprise in a courteous and professional manner with special attention to customer service excellence and cultural sensitivity towards the Squaxin Island Tribe's traditions and values.
Leadership & Decision Making: The ability to guide, lead, and influence team members towards the successful completion of tasks. This includes making quick and effective decisions especially when faced with unexpected challenges.
Customer Service Excellence: Demonstrates a proactive approach to anticipate, understand, and meet the needs of the guests, ensuring their satisfaction and fostering repeat business.
Detail-Oriented & Analytical Skills: Displays precision in handling day-to-day operations, from managing payouts to resolving any system malfunctions. Analyzes situations to identify underlying issues and finds effective solutions.
Adaptability & Problem-Solving: Capable of handling the dynamic nature of the gaming environment, quickly adapting to changes, and efficiently resolving issues to ensure smooth operations.
Cultural Awareness: Given the emphasis on sensitivity to Native American Culture, it's imperative for the Keno Supervisor to show respect, understanding, and appreciation for the Squaxin Island Tribe's traditions and values.
S.I.G.E. TRIBAL - STATE COMPACT & ACCOUNTING & INTERNAL CONTROL
DUTIES AND RESPONSIBILITIES:
Responsible for Internal Control and Compact compliance regarding Casino Operations and ensure compliance with regulations of the Tribal Gaming Commission.
SUPERVISORY RESPONSIBILITIES
  • Supervise the day-to-day activities of Keno Writers/Runners and other assigned team members.
  • Plan, assign, and monitor work to ensure efficient departmental operations and exceptional guest service.
  • Train, coach, mentor, and develop team members to improve performance and support professional growth.
  • Conduct performance coaching and provide input for performance evaluations.
  • Recommend hiring, promotions, transfers, recognition, corrective action, and disciplinary decisions consistent with organizational policies.
  • Address team member concerns and assist in resolving workplace issues in a fair, timely, and professional manner.
  • Ensure team members comply with all departmental procedures, internal controls, gaming regulations, safety requirements, and Little Creek Casino Resort policies.
  • Assume full supervisory responsibility for departmental operations during the absence of the Keno Manager.

Requirements
QUALIFICATIONS:
Knowledge, Skills and Abilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Language Skills:
  • Ability to read, understand, and interpret policies, procedures, and gaming regulations.
  • Ability to prepare reports, complete operational documentation, and maintain accurate records.
  • Ability to communicate professionally and effectively with guests, team members, management, and regulatory personnel.

Mathematical Skills:
  • Ability to accurately perform cash handling, payouts, reconciliations, and basic mathematical calculations with a high degree of accuracy.

Reasoning Ability:
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
  • Ability to deal with problems involving several concrete variables in standardized situations.

Education and/or Experience:
  • High School Diploma or GED.
  • Minimum one (1) year of Keno, gaming, or closely related customer service experience.
  • Minimum one (1) year of supervisory or lead experience required.

Certificates, Licenses, Registrations:
  • Class III Gaming License issued from the Squaxin Island Gaming Commission
  • Must be 18 years of age or older.

Physical Demands:
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job.
  • While performing the duties of this job, the team member is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
  • The team member is frequently required to walk.
  • The team member is occasionally required to sit and stoop, kneel, crouch, or crawl.
  • The team member must occasionally lift and/or move up to 25 pounds.
  • Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and ability to adjust focus.

Work Environment:
The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job.
The team member is occasionally exposed to moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, outside weather conditions, extreme cold, extreme heat, risk of electrical shock, and vibration. The noise level in the work environment is usually moderate.
Salary Description
$22.75 Hourly, DOE

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