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Kb Jobs in Arizona (NOW HIRING)

IT Service Engineer II

Phoenix, AZ · On-site

$60K - $80K/yr

Contribute to operational improvement: surface recurring issues, recommend remediation, and update KB/runbooks. * Mentor Service Engineer I staff through shadowing, pairing, and high-quality ...

Contribute to operational improvement: surface recurring issues, recommend remediation, and update KB/runbooks. * Mentor Service Engineer I staff through shadowing, pairing, and high-quality ...

IT Service Engineer II

Phoenix, AZ · On-site

$60K - $80K/yr

Contribute to operational improvement: surface recurring issues, recommend remediation, and update KB/runbooks. * Mentor Service Engineer I staff through shadowing, pairing, and high-quality ...

IT Service Engineer II

Flagstaff, AZ · On-site

$60K - $80K/yr

Contribute to operational improvement: surface recurring issues, recommend remediation, and update KB/runbooks. * Mentor Service Engineer I staff through shadowing, pairing, and high-quality ...

IT Service Engineer II

Phoenix, AZ · On-site

$70 - $90/hr

Contribute to operational improvement: surface recurring issues, recommend remediation, and update KB/runbooks. * Mentor Service Engineer I staff through shadowing, pairing, and high-quality ...

IT Service Engineer II

Flagstaff, AZ · On-site

$60K - $80K/yr

Contribute to operational improvement: surface recurring issues, recommend remediation, and update KB/runbooks. * Mentor Service Engineer I staff through shadowing, pairing, and high-quality ...

KB-1 license 6) Performance Measure Buckets * Schedule adherence: percent of activities completed on plan; recovery plan effectiveness. * Safety: recordable rate, JSAs completed, corrective actions ...

Superintendent

Chandler, AZ · On-site

$90 - $130/hr

KB-1 license 6) Performance Measure Buckets * Schedule adherence: percent of activities completed on plan; recovery plan effectiveness. * Safety: recordable rate, JSAs completed, corrective actions ...

KB-1 license 6) Performance Measure Buckets * Schedule adherence: percent of activities completed on plan; recovery plan effectiveness. * Safety: recordable rate, JSAs completed, corrective actions ...

KB-1 license 6) Performance Measure Buckets * Schedule adherence: percent of activities completed on plan; recovery plan effectiveness. * Safety: recordable rate, JSAs completed, corrective actions ...

Ability to build and train team members on support KB Articles and Training documentation. * Enthusiastic team player with excellent written and verbal communication skills * Champion service ...

Ability to build and train team members on support KB Articles and Training documentation. * Enthusiastic team player with excellent written and verbal communication skills * Champion service ...

Project Manager

Chandler, AZ · On-site

$120 - $180/hr

Must have osha 30 in the construction industry and KB-1 license 6) Performance Measure Buckets * Cost stewardship: Maintains reliable forecasts; proactive variance management and cash-flow health.

Must have osha 30 in the construction industry and KB-1 license 6) Performance Measure Buckets * Cost stewardship: Maintains reliable forecasts; proactive variance management and cash-flow health.

Showing results 21-40

Kb information

See Arizona salary details

$7

$13

$17

How much do kb jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for kb in Arizona is $13.44, according to ZipRecruiter salary data. Most workers in this role earn between $11.63 and $14.57 per hour, depending on experience, location, and employer.

What is a kb?

Kb is not a widely recognized job title, so it may refer to an abbreviation or a specific role within a particular organization. In some contexts, 'Kb' could stand for 'Knowledge Base' and relate to roles responsible for creating, managing, and updating a company's knowledge resources, such as FAQs and documentation. Knowledge Base Specialists or Administrators ensure that information is accurate, accessible, and helpful for both employees and customers. If you are looking for information on a specific 'Kb' position, it is best to consult the job description or ask the employer for clarification.

What are the key skills and qualifications needed to thrive as a Knowledge Base (KB) manager, and why are they important?

To thrive as a Knowledge Base Manager, you need expertise in content management, technical writing, and information architecture, often supported by a relevant degree or experience in documentation. Familiarity with knowledge management systems (like Confluence or Zendesk), SEO tools, and basic HTML/CSS is typically required. Exceptional organizational skills, attention to detail, and the ability to communicate complex information clearly are standout soft skills for this role. These skills ensure the creation and maintenance of effective, user-friendly knowledge resources that enhance customer support and internal efficiency.

What is the difference between Kb vs Content Writer?

AspectKbContent Writer
Required CredentialsTypically a degree in library science, information management, or related fieldsUsually a degree in English, journalism, communications, or related fields
Work EnvironmentLibraries, information centers, digital knowledge basesMarketing agencies, media companies, online platforms
Employer & Industry UsageUsed in information management, digital archiving, knowledge basesUsed in marketing, advertising, online content creation
Common Search & Comparison IntentUnderstanding knowledge management rolesComparing content creation and writing roles

While Kb professionals focus on managing and organizing knowledge within libraries or digital repositories, Content Writers create engaging written content for marketing, websites, and media. Both roles involve strong writing skills, but Kb roles emphasize information organization and management, whereas Content Writers focus on content creation for audiences.

What are popular job titles related to Kb jobs in Arizona?

For Kb jobs in Arizona, the most frequently searched job titles are:

What cities in Arizona are hiring for Kb jobs?

Cities in Arizona with the most Kb job openings:

Infographic showing various Kb job openings in Arizona as of August 2026, with employment types broken down into 1% Internship, 80% Full Time, 9% Part Time, 2% Temporary, 7% Contract, and 1% Nights. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $27,946 per year, or $13.4 per hour.

IT Service Engineer II

Executech

Phoenix, AZ • On-site

$60K - $80K/yr

Full-time

Re-posted 11 days ago


Job description

Role Summary
The Service Engineer II independently resolves more complex issues and assumes full ownership for end-to-end resolution. This role requires stronger technical judgment, efficiency, proactive communication, and disciplined execution in a metric-driven environment. This role may include dedicated client service assignments requiring broad technical execution, independent ownership, and cross-functional collaboration within Executech standards.Key Responsibilities
  • Resolve issues beyond Service Engineer I scope across devices, identity, Microsoft 365, networking fundamentals, and core business systems, acting as a consistent technical lead for assigned clients and queues.
  • Own tickets end-to-end: client updates, vendor/carrier coordination, resolution confirmation, and handoff when scope spans multiple teams.
  • Apply structured troubleshooting and sound judgment on when to proceed independently, escalate, or engage additional resources.
  • Use scripting and automation for repeatable tasks (e.g., PowerShell for standard admin actions) within approved standards.
  • Support security posture through correct identity verification, suspicious-activity handling, and incident escalation workflows.
  • Contribute to operational improvement: surface recurring issues, recommend remediation, and update KB/runbooks.
  • Mentor Service Engineer I staff through shadowing, pairing, and high-quality escalation feedback.
  • Balance client advocacy with scalability, security, and Executech standards, operating across functional boundaries when needed while adhering to change control, documentation, and escalation practices.
Typical Work Scope (Examples)
  • Multi-step M365 administration (licenses, groups, mailbox permissions, SharePoint/Teams access issues) with judgment and minimal supervision.
  • Endpoint and device management (Intune policies, device compliance basics, BitLocker recovery, Autopilot resets) within SOP.
  • Identity and access management troubleshooting (Conditional Access impacts, SSO issues, MFA/Authenticator edge cases).
  • Backup/DR and security tooling triage (agent health, failed jobs, initial containment actions per incident SOP).
  • PSA/RMM improvements: suggests workflow fixes; flags recurring issue trends with evidence.
Performance Expectations (KPIs)
  • SLA compliance: ≥ 90% (rolling 90-day).
  • CSAT: ≥ 97% positive (rolling 90-day).
  • Utilization: 90% utilization target.
  • Billable efficiency: ≥ 80% billable efficiency (rolling 90-day).
  • Ticket quality: meets documentation/time-entry standards; participates in QA audits.
  • QA target: ≥ 90/100 (< 85/100 triggers coaching plan).
Skills & Experience
  • 2-5 years of IT support experience with increasing complexity (MSP experience strongly preferred).
  • Strong working knowledge of Microsoft 365 administration, identity, device management, and common MSP toolsets.
  • Able to prioritize effectively under SLA pressure while maintaining quality and client communication.
  • Comfortable performing intermediate troubleshooting across multiple systems and documenting evidence.
  • Working knowledge of PowerShell fundamentals and willingness to build safe automation (reviewed/approved).
Certification Expectations
  • Hold (or actively pursue) one Microsoft role-based certification aligned to daily responsibilities (e.g., MD-102 or MS-102).
  • AZ-104 is recommended for engineers working regularly in Azure/M365 administration and is required for Senior promotion readiness.
  • (Equivalent experience may be considered where appropriate.)
IMPACT Expectations
  • Integrity: make sound technical decisions; follow standards under pressure; escalate appropriately.
  • Mindset: continuously improve skills; adapt quickly to new tooling/standards; apply feedback independently.
  • Passion: own outcomes, not tasks; bring energy to problem-solving and client experience.
  • Accountability: drive tickets to resolution; meet KPI expectations consistently; keep work visible and up to date.
  • Client-Centric: manage expectations with proactive updates and clear next steps.
  • Teamwork: share knowledge; mentor; contribute constructively to execution improvements.