Kaizen Administrator Jobs (NOW HIRING)

Patterson Autos - Kia Warranty Administrator
Tustin Kia & Mission Viejo Kia
About Patterson Autos
• Join an established, award-winning Orange County automotive organization with a 15-year history of Best Place to Work recognition.
• Our dealerships have earned significant manufacturer recognition, including President's Awards and Dealer of the Year honors.
• We believe strongly in Kaizen - continuous improvement - and in developing people who want to learn, grow and become exceptional at what they do.
• Our culture emphasizes teamwork, accountability, professionalism and doing things the right way.
Position Overview
• The Kia Warranty Administrator will support warranty administration for both Tustin Kia and Mission Viejo Kia, helping ensure warranty claims are processed accurately, completely and promptly.
• The position works closely with Service Advisors, Technicians, Parts personnel, Service Managers, dealership leadership and Kia representatives.
• The individual may work between both Kia locations as business needs require.
Primary Responsibilities
• Review repair orders for accuracy, completeness and proper supporting documentation.
• Prepare, process and submit Kia manufacturer warranty claims in accordance with current policies and procedures.
• Identify missing or incomplete documentation and work with dealership team members to correct it.
• Monitor pending, rejected, returned or unpaid claims and follow through aggressively until resolution.
• Maintain accurate, organized and audit-ready warranty records and assist with monitoring claim aging and receivables.
• Stay current with Kia warranty policies, recalls, campaigns and procedural changes.
• Communicate professionally with Kia representatives and dealership leadership regarding warranty questions or claim issues.
• Support both Kia dealerships in developing consistent, efficient warranty processes and continually look for ways to improve accuracy and productivity.
The Person We Are Looking For
• Highly Organized - Exceptional attention to detail; able to manage significant information, deadlines and outstanding items while maintaining strong systems and processes.
• Mature & Professional - Comfortable communicating constructively with Technicians, Service Advisors, managers and manufacturer representatives; handles challenges calmly and respectfully.
• Tenacious - Will research issues, ask questions and follow through until an answer or resolution is obtained; takes ownership of the process.
• Strong Learner - Able to absorb manufacturer policies, procedures and technical information; comfortable learning new systems and adapting as requirements change.
• Kaizen Mindset - Believes in continuous improvement, welcomes coaching and training, and consistently asks, "How can we do this better?"
Preferred Qualifications
• Previous automotive dealership experience is helpful, particularly in Service, Parts, Accounting or Warranty Administration.
• Kia or other manufacturer warranty experience is a plus, but is not required for the right candidate.
• Light automotive technical knowledge is preferred; curiosity and the ability to learn are more important than knowing everything on day one.
• Strong computer, data-entry, administrative, written and verbal communication skills.
• Ability to work independently while also functioning effectively as part of two dealership teams.
Our Ideal Candidate
We are looking for someone who is mature, organized, tenacious and eager to learn. We can teach the right individual Kia warranty processes and help develop automotive technical knowledge. What matters most is character, organization, follow-through, curiosity and a genuine desire to continuously improve. For the right person, this is an opportunity to become an important part of the Patterson Autos team while developing specialized expertise supporting Tustin Kia and Mission Viejo Kia.
How to Apply
Submit your resume to the Patterson Autos hiring manager at LeticiaC@Pattersonautos.com or apply through the dealership's employment page TUSTINMAZDA.COM
The Warranty administrator Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $25.00 and $29.00. The position also may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit.