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Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike.

We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees.

We empower exceptional people to create extraordinary experiences together.

Bring your whole self.

The Role and Team

You will be a senior technical leader within the team responsible for developing, scaling, and maintaining the DXA(Digital Experience Analytics) reporting tool. A primary focus of this role will be driving the strategic migration of the DXA portal from our legacy Backbone framework to our modern, Alchemy-based React framework.
Additionally, you will help architect and manage the Node.js-based microservices that power the DXA portal. As our team actively works toward achieving FedRAMP compliance for our reporting platform, you will play a critical role in aligning our frontend architecture, data handling, and security practices with federal compliance standards. As a senior member of the team, you will not only write high-quality code but also establish best practices, mentor other developers, and collaborate closely with product and design teams to shape our technical roadmap.

As a Senior Front-End Engineer, you will own all aspects of the software development lifecycle, with an emphasis on architecture, quality, security, and leadership:

• Architect & Scale: Design and implement robust, reusable web architectures, state management systems, and client-side algorithms for the DXA portal.
• Drive Migration: Take a leading role in successfully transitioning legacy Backbone codebases into a modern, performance-optimized React/Alchemy architecture.
• Security & Compliance: Collaborate with security and engineering teams to ensure frontend interfaces, data storage, network calls, and authentication flows meet FedRAMP compliance requirements and federal security standards.
  Technical Leadership & Mentorship: Guide, mentor, and perform constructive code reviews for junior and mid-level engineers to elevate the team's technical capabilities.
• End-to-End Ownership: Partner with product managers and designers to translate complex requirements into scalable technical designs, owning projects from concept through to deployment.
• Quality & Best Practices: Champion code quality, performance optimization, accessibility (a11y), security hardening, and comprehensive testing strategies (unit, integration, and end-to-end)

Candidates based in the Tysons vicinity will be prioritized as this role is Hybrid, 3 days per week onsite.

Minimum Qualifications

• Eligibility Requirement: Must reside in the U.S. and hold U.S. Citizenship or a Green Card (Lawful Permanent Resident) to meet AWS GovCloud compliance requirements.
• 6+ years of professional experience developing, shipping, and maintaining complex, high-performance web applications in production.
• 3+ years of hands-on experience building applications using React and its ecosystem.
• TypeScript & Modern Web Standards: Professional experience building typed web applications in Typescript (ES6+), utilizing semantic HTML5 and modern styling methodologies (e.g., CSS-in-JS, CSS Modules, or utility-first CSS).
• Automated Testing & QA: Hands-on experience with unit and integration tests using frameworks such as Jest or React Testing Library, including experience with mocking and automated test pipelines.
• Software Architecture: Experience designing modular front-end architectures and applying software design patterns.
• Technical Communication: Experience authoring technical design documentation and presenting technical concepts to both technical and non-technical stakeholders.

Preferred Qualifications

• Experience building or maintaining software within FedRAMP, SOC 2, HIPAA, or other highly regulated compliance frameworks.
• Migration Experience: Proven experience successfully migrating large-scale legacy codebases (ideally from BackboneJS, AngularJS, or similar) to modern React.
• Strong backend familiarity, particularly with NodeJS and microservices architecture.
  Familiarity with web security best practices (OWASP Top 10, secure session management, CSP, dependency scanning).
• BSc/MSc in Computer Science, Software Engineering, or equivalent practical experience.

Medallia is committed to equal pay and transparency. The annual base salary range for this position is $135,000-210,000 USD. Please note that the salary range information provided is a general guideline and combines all of the distinct labor markets within the US. It is uncommon for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on a variety of factors. Medallia considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, candidate's work location, education/training, key skills, internal peer equity, external market data, as well as, market and business considerations when making compensation decisions.

Medallia also offers competitive health and wellness benefits, including but not limited to medical, dental, vision, 401(k), short-term and long-term disability, life and AD&D insurance, statutory leaves, paid parental leave, and paid holidays. Benefits and eligibility may vary by location and role.

At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age (40 and over), disability, genetic information, veteran status or military service, or any other status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at ApplicantAccessibility@medallia.com. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies. Applications will be accepted for 30 days from the date this role was posted or until the role has been filled.