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Job Title: Senior Project Manager

Location: Wixom, MI

Salary: $90-$115,000.00

Position Type: Full time permanent

Industry: Audio Visual

Category: AV Integration

Summary

The Senior A/V Integration Project Manager (Sr. PM) is responsible for leading the successful delivery of large-scale, complex A/V integration projects with high visibility and impact. This role combines advanced technical expertise, strategic leadership, and executive-level client management. The Sr. PM not only drives profitability, mitigates risk, and ensures delivery excellence but also mentors junior PMs, shapes best practices, and partners with leadership to advance the Integration team's capabilities.

Key Responsibilities

• Lead high-value, complex, multi-site, or multi-phase projects with accountability for scope, schedule, budget, and quality.
• Serve as a trusted advisor to executive-level clients, building long-term relationships and influencing strategic decisions.
• Collaborate with sales, engineering, programming, procurement, and installation teams to ensure design intent and technical standards are consistently met in the field.
• Drive project financial performance: manage budgets, track margins, forecast revenue, and escalate risks such as cost overruns, claims, or back charges.
• Facilitate formal project kickoff meetings and executive-level progress reviews with cross-functional teams and clients.
• Ensure comprehensive project closeout, including as-built documentation, final deliverables, warranty handoffs, and lessons-learned reporting.
• Monitor and proactively improve client satisfaction, supporting Net Promoter Score (NPS) goals through responsiveness, issue resolution, and professionalism.
• Mentor and coach Project Managers and Associate PMs, providing guidance on project execution, client management, and professional development.
• Contribute to the development and enforcement of departmental best practices, tools, and processes.
• Proactively identify operational improvements and recommend enhancements to strengthen delivery efficiency and profitability.
• Resolve high-level project issues and client escalations with diplomacy, professionalism, and solutions-focused communication.
• Work in close partnership with the Sales Team to ensure seamless project handoffs, clear communication, and shared accountability for client satisfaction; foster positive collaboration to minimize friction and strengthen cross-team synergy.
• Participate in project post-mortems and deliver actionable recommendations for continuous improvement.
• Represent the Project Management function in leadership meetings and cross-departmental initiatives.

Required Qualifications

• Minimum 8 years of project management experience within A/V integration, construction, or related technology industries.
• Minimum 8 years of team leadership or management experience.
• Proven leadership capabilities.
• Strong working knowledge of A/V systems, including:
  • Signal flow.
  • Enterprise control systems such as Crestron, AMX, Biamp, and Extron.
  • DSP technologies.
  • Large-scale video distribution systems.
  • Audio reinforcement systems.
  • Conferencing platforms.
  • Networking fundamentals.
• Demonstrated success managing complex projects with budgets exceeding $1 million.
• Experience developing and maintaining executive-level client relationships.
• Strong financial management skills, including budgeting, forecasting, and profitability management.
• Proficiency with Wrike Project Management and Microsoft Excel.
• Experience managing AIA projects and associated documentation, including drawings, submittals, change orders, and project schedules.
• Understanding of construction methods, low-voltage systems, and jobsite safety practices.
• Experience working with General Contractors on construction and integration projects.
• Experience using M365 or similar platforms for project documentation and compliance management.
• Proven ability to mentor and develop project management personnel.
• Excellent organizational, prioritization, and time management skills.
• Strong communication, presentation, and negotiation skills.
• Valid driver's license with ability to travel regularly to project and client sites.
• Ability to perform effectively in high-pressure, high-visibility environments.
• Commitment to technology, continuous learning, and project delivery excellence.

Preferences

• AVIXA CTS certification or equivalent.
• Q360 proficiency.

Benefits

• Competitive compensation package.
• Comprehensive benefits program.
• Ongoing certification and professional development support.
• Leadership development opportunities.
• Hybrid work environment with a combination of office and remote work arrangements.
• Opportunities to mentor teams, influence best practices, and contribute to organizational growth.
• Collaborative, innovation-focused workplace culture.