Java - Eng III – (Google Cloud Platform)
Location : (Phoenix, Charlotte, FL)
· 4+ years of commercial software development experience.
· Proficient in developing and hosting solutions using Java, Python in cloud platforms, preferably Google Cloud Platform.
· Design and implement scalable CCaaS and IVA solutions leveraging leading Cloud and enterprise conversational AI / customer service solutions including conversational IVR design, NLU/NLP modeling, intent and flow orchestration, webhook integrations, speech-to-text/text-to-speech.
· Develop secure, resilient cloud infrastructure on major cloud services provider using services such as GKE, Cloud Run, Cloud Functions, Pub/Sub, Apigee, and BigQuery, implementing IAM, VPC design, encryption, multi-region high availability, and Infrastructure as Code (Terraform) to support enterprise-grade customer experience platforms.
· Implement, and optimize CCaaS solutions, including ACD (Automatic Call Distribution), skills-based routing, dialer, omnichannel capabilities, and campaign management, ensuring scalable, secure, and compliant contact center operations.
· Have experience in integrations and migrations leveraging CCaaS APIs and telephony capabilities, including CRM/CTI integrations, webhooks, SIP/WebRTC, security configuration, and transition from legacy contact center platforms to Cloud based solutions.
· Experience with Agile development, Continuous Integration, and Continuous Delivery, including working knowledge of various tools in the CI/CD pipeline (using Maven, Salt, Git, Jenkins), DevOps and Observability.
· Experience in designing & developing API, services, Micro services-based architecture using frameworks like Spring Boot or Vertx.
· Hands on experience with Kafka, Relational, and/or NoSQL databases.
· Understanding of data structures, algorithms, design patterns, web technologies (HTTP, Apache) and familiarity with Unix/Linux
· Understanding of cloud security architecture, Encryption and OAuth.
· Looks proactively beyond the obvious for continuous improvement opportunity