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Junior Help Desk Jobs in Roxboro, NC (NOW HIRING)

Paragone Solutions, Inc.

Technical Lead

Danville, VA · On-site

$60K - $80K/yr

Provide technical leadership for Tier 1-3 Help Desk operations and complex client escalations ... junior technical staff. Qualifications * 3-7 years of experience supporting enterprise IT ...

Paragone Solutions, Inc.

Technical Lead

Danville, VA · On-site

Provide technical leadership for Tier 1-3 Help Desk operations and complex client escalations ... junior technical staff. Qualifications * 3-7 years of experience supporting enterprise IT ...

All JobsHelp Desk JobsJunior Help Desk JobsJunior Help Desk Jobs in Roxboro, NC

Junior Help Desk information

See Roxboro, NC salary details

$12

$18

$29

How much do junior help desk jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for junior help desk in Roxboro, NC is $18.88, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $21.15 per hour, depending on experience, location, and employer.

What does a Junior Help Desk do?

A Junior Help Desk professional is responsible for providing technical support and assistance to users who are experiencing issues with computer systems, software, or hardware. They typically handle basic troubleshooting, respond to help desk tickets, and may assist with tasks like password resets, software installations, and guiding users through solutions. Their goal is to resolve issues quickly or escalate them to more experienced IT staff if needed.

What are the key skills and qualifications needed to thrive as a Junior Help Desk, and why are they important?

To thrive as a Junior Help Desk professional, you need a solid understanding of basic IT concepts, troubleshooting, and customer support, often supported by a high school diploma or IT certifications such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and standard operating systems like Windows and macOS is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for delivering timely, efficient technical support and ensuring user satisfaction within an organization.

What are some common challenges faced by Junior Help Desk professionals, and how can they be addressed?

Junior Help Desk professionals often encounter challenges such as managing high volumes of support requests, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To address these challenges, it's important to develop strong time management and prioritization skills, stay up-to-date with company systems through ongoing training, and practice clear, patient communication. Many organizations provide mentoring and knowledge bases to help junior staff build confidence and expertise over time.

What is the difference between Junior Help Desk vs Help Desk Technician?

AspectJunior Help DeskHelp Desk Technician
Required CredentialsHigh school diploma, basic IT knowledgeHigh school diploma, some certifications (e.g., CompTIA A+)
Work EnvironmentEntry-level support, supervised tasksSupport roles in IT departments, troubleshooting
Employer & Industry UsageCommon in small to medium businesses, IT support teamsWidespread across industries, technical support roles
Search & Comparison IntentOften compared for entry-level IT support rolesMore experienced, technical troubleshooting roles

The main difference between Junior Help Desk and Help Desk Technician lies in experience and responsibilities. Junior Help Desk roles are entry-level, focusing on basic support and customer service, while Help Desk Technicians typically have more technical skills and handle more complex issues. Both roles are essential in IT support, but the Help Desk Technician usually requires additional certifications and experience.

What cities near Roxboro, NC are hiring for Junior Help Desk jobs?

Cities near Roxboro, NC with the most Junior Help Desk job openings:

Junior Help Desk jobs near you

Junior Network Administrator

Dynamic Solutions Technology LLC

Butner, NC • On-site

Full-time

Re-posted yesterday

Job description

Dynamic Solutions Technology, LLC (DST), a premier strategic services firm that meets IT and Service needs for commercial and government clients, is seeking a full-time Junior Network Administrator to provide support to a Federal Government customer in the Butner, NC, location. This is an exempt remote role.
Responsibilities Include:
  • Assist in the administration, maintenance, and support of enterprise network infrastructure, including LAN, WAN, and wireless networks.
  • Monitor the health, performance, availability, and utilization of network systems using enterprise network management and monitoring tools.
  • Support the configuration, installation, and maintenance of network devices, including routers, switches, hubs, firewalls, and wireless access points.
  • Troubleshoot and resolve network connectivity issues, performance degradation, and hardware or software-related network problems under the guidance of the Lead Network Administrator.
  • Respond to network anomalies, outages, and service disruptions to restore normal operations and minimize downtime.
  • Perform routine network maintenance activities, including firmware updates, patch management, equipment replacement, and system upgrades.
  • Assist with user account administration, network access management, and implementation of security controls in accordance with organizational policies.
  • Collaborate with system administrators, help desk personnel, and other IT staff to support enterprise infrastructure and resolve technical issues.
  • Maintain accurate documentation of network configurations, topology diagrams, troubleshooting activities, and operational procedures.
  • Support continuous improvement initiatives by identifying opportunities to enhance network performance, reliability, security, and operational efficiency.

Required Experience:
  • 4 years minimum netwroking experience.
  • Be able to exercise a high degree of discretion when evaluating client's operating systems, hardware configuration, firewalls, security, and network infrastructure.
  • Demonstrate a wide degree of creativity and latitude as expected.

Required Education/Training:
  • High Scholl diploma or GED required
  • Certifications: CompTIA Network+ certification

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