Jump Pilot Jobs in Provo, UT (NOW HIRING)

DESCRIPTION

WEEKEND AVAILABILITY REQUIRED. Come work with us at JUMP by Limitless Flight, the world's first hyperreal wingsuit simulator! We are seeking top-tier candidates to join our team as JUMP Crew. Our hyper-immersive location-based VR venue (known as JUMP Hangars) is where our customers can experience and enjoy JUMP. Our customers, JUMP Pilots, will experience the thrills of a highly immersive human flight experience and reflect on what it means to master their destiny.

Our JUMP Crew will guide our Pilots throughout their experience. This includes Check-In, Suit Up and Suit Down, operating the attraction and monitoring the Pilot's progress inside the attraction. This role is critical to helping each and every one our Pilots have a life-changing experience.

The ideal candidate has experience working in a fast-paced, high-volume attraction environment while still delivering exceptional and memorable experiences for every individual. Preferred candidates have previous experience in the attractions industry [location-based virtual reality, location-based experiences, theme parks, amusement parks, waterparks, family entertainment centers], although not required.

• Keep safety as the priority focus while operating the JUMP attraction.
  • Enthusiastically greet each Pilot into the JUMP Hangar and proactively answer any questions about JUMP or the JUMP attraction.
• Ability to rotate through the following positions daily:
  • Front Desk Agent
  • Load/Suit-up
  • Bay Operator
• Always present an outstandingly kind, empathetic, and authentic demeanor.
• Load and unload Pilots into their JUMP Suits and the JUMP attraction efficiently while ensuring safety checks and crosschecks.
• Swiftly and efficiently handle any emergency situations (and negate potential emergency situations) to ensure the safety of Pilots and Crew Members.
• Empathize and actively listen to de-escalate issues (or potential issues) to resolve their concern fully. Thrive as a team player in a fast-paced, high-energy, change-oriented environment.
• Maintain cleanliness of JUMP Suits, Helmet, Pilot public areas and corridors.
• Maintain a professional demeanor while performing demonstrations for investors, celebrities, and other high-profile clients.
• Utilize JUMP systems and tools, including JUMP attraction system, point-of-schedule, and inventory systems.
• Perform other related duties and assignments as required and as assigned by JUMP Hangar Leadership.

• Must be willing to run and troubleshoot the simulators (JUMP Bays).
• Must be at least 18 years to be considered for this role.
• Must reside or be willing to reside in the greater Salt Lake, Utah area.
• Must be willing to submit and successfully pass a background check.
• Strong interpersonal and communication skills.
• Physical demand includes prolonged standing, pushing, pulling, twisting, kneeling, constant bending and lifting up to 25 lbs (12 kg), using both arms.
• Be able to handle challenging situations and perform multiple tasks at one time.
• Provide courtesy to our Pilots with good communication skills and a service mindset.
• A team player and be able to handle problems individually energetic, patient, positive, and proactive.
• Flexible/adaptable working in an indoor environment with varying shift times is required.
• Basic English communication skills.
• Complete the two-week evaluation and all necessary JUMP Crew qualification(s) required for performing the role and positions, and complete and pass all post-employment training and assessments (including but not limited to On-Job Training).

• Role: Regular, part-time, hourly
• Pay Range: $15-$16 hourly, DOE
• Able to work Friday and Saturday
• Work during the holidays
• Be willing to work events