SOLUTIONS ENGINEER
REMOTE, must be an Oregon Resident
EMPLOYMENT TYPE: Full-Time, Exempt
About Umpqua Health
At Umpqua Health, we're more than a healthcare organization-we're a community-driven Coordinated Care Organization (CCO) dedicated to improving the health and well-being of individuals and families throughout Douglas County, Oregon. We provide integrated, whole-person care through primary care, specialty care, behavioral health services, and care coordination. Our collaborative approach ensures members receive high-quality, personalized care while supporting a stronger, healthier community.
POSITION PURPOSE
The Solutions Engineer is a key contributor to health plan operations, responsible for leading the design, development, and implementation of software solutions that support organizational goals and objectives. This role applies strong engineering practices to troubleshoot, debug, and optimize software programs across databases, applications, tools, networks, and integrated systems, ensuring reliable and innovative technology solutions.
The Solutions Engineer will collaborate closely with IT, Decision Support, Quality, Clinical Operations, and Finance teams to ensure health plan systems operate efficiently and effectively. Reporting to the Data Solutions Manager, this role performs a full range of database analysis and engineering functions, including design, development, testing, implementation, and ongoing support of database systems.
ESSENTIAL JOB RESPONSIBILITIES
- Lead the design, development, and implementation of software solutions supporting health plan operations, applying innovative approaches to meet organizational objectives.
- Collaborate with cross-functional teams to gather requirements and deliver scalable, high-performance technical solutions aligned with business needs.
- Develop, maintain, and support full-stack web applications and application codebases with emphasis on performance, scalability, usability, and engineering standards.
- Architect database schemas, data models, and backend services supporting application functionality, reporting systems, and complex member outcome calculations.
- Develop, optimize, and maintain SQL queries, stored procedures, and C# applications, including integration with .NET, SQL Server, and third-party systems.
- Design and support JavaScript and TypeScript solutions for web applications using frameworks such as Angular, AngularJS, and jQuery.
- Translate technical and functional requirements into SQL and/or C# solutions and backend implementations.
- Design, develop, and maintain business intelligence and data warehouse solutions, including performance tuning, optimization, and documentation.
- Maintain, troubleshoot, and optimize Microsoft SQL Server databases, including performance tuning, issue resolution, and system reliability improvements.
- Develop and support automation processes for data movement, reporting, validation, and system integrations, including third-party systems.
- Manage SQL Server Agent jobs, scheduling processes, and enterprise database operations, including backup and disaster recovery.
- Develop data flow diagrams, data models, and documentation to support data governance and system transparency.
- Build reporting tools, automated health checks, and validation processes in collaboration with internal stakeholders.
- Partner with IT and Network Security teams to ensure system security, integrity, and performance optimization.
- Identify, troubleshoot, and resolve system defects, data discrepancies, and performance issues across applications and reporting systems.
- Analyze and validate data across multiple systems to ensure accuracy and consistency in reporting outputs.
- Evaluate and implement emerging technologies, tools, and frameworks to improve system capabilities and performance.
- Provide technical mentorship and guidance to development team members.
- Maintain system availability, performance, and reliability across supported platforms
- Perform other duties as assigned in support of departmental and organizational operations.
CHALLENGES
- Working with a variety of personalities, maintaining a consistent and fair communication style.
- Satisfying the needs of a fast-paced and challenging company.
MINIMUM QUALIFICATIONS
- Bachelor's degree in computer science, Information Systems, or related field, and 10+ years of experience in software development or solutions engineering, preferably within health plan environments.
- Valid driver's license, current vehicle insurance, and ability to travel locally as required for business needs.
- Extensive knowledge of database technologies, networks, and server operating systems and hardware.
- Strong background in web development, including JavaScript, TypeScript, jQuery, Angular, ASP.NET, and Node.js.
- Proficiency in programming languages such as Java, Python, or C# for application development and system integration.
- Solid understanding of RESTful APIs, HL7 standards, and healthcare interoperability.
- Experience with healthcare data regulations, including HIPAA and CMS requirements.
- Relational database administration experience, including Microsoft SQL Server installation, configuration, maintenance, and troubleshooting.
- Experience with Windows Server environments and SQL Server database systems.
- Experience with Agile development methodologies.
- Experience with health plan management systems, data analytics tools, and cloud platforms.
- Strong analytical and problem-solving skills with ability to interpret complex data sets and generate actionable insights.
- Excellent communication and interpersonal skills with ability to collaborate effectively across cross-functional teams.
- Ability to manage multiple projects and priorities in a fast-paced environment.
- Microsoft Azure Database Administrator certification (or equivalent), or ability to obtain within one year.
- No suspension, exclusion, or debarment from participation in federal healthcare programs (e.g., Medicare/Medicaid).
PREFERRED QUALIFICATIONS
- Experience incorporating equity considerations into technical analysis, including evaluating impacts on diverse communities and communities of color.
- Experience working on diverse teams with varying communication styles and collaboration approaches.
- Experience with healthcare and data platforms such as Tableau, Arcadia, and eClinicalWorks.
- Bilingual or multilingual capabilities, or experience working with translation services (preferred).
SCHEDULE
Monday through Friday - 8:00am - 5:00pm; standard business hours with flexibility to meet service timelines.
SALARY
Wage Band: $100,940- $118,605
BENEFITS
- Salary is dependent on skills, experience, and education
- Generous benefits package including vacation PTO, sick leave, federal holidays, and birthday leave
- Medical, dental, and vision insurance
- 401(k) with company match (fully vested immediately)
- Company-sponsored life insurance and additional benefits
- Fitness reimbursement program
- Tuition reimbursement and more
Why Umpqua Health?
We are committed to advancing health equity by collaborating across communities, addressing systemic barriers, and ensuring fair access to care and resources. At Umpqua Health, every team member plays a vital role in making a meaningful impact, empowering healthier lives and strengthening the communities we serve.
Inclusive Culture
We foster a respectful, inclusive environment where employees feel valued, supported, and empowered.
Growth & Development
We support ongoing learning through mentorship, clear career pathways, and professional development opportunities.
Work/Life Balance
We promote flexibility and well-being so employees can thrive both professionally and personally.
Equal Opportunity
Umpqua Health is an equal opportunity employer that embraces individuals from all backgrounds. We prohibit discrimination and harassment of any kind, ensuring that all employment decisions are based on qualifications, merit, and the needs of the business. Our dedication to fairness and equality extends to all aspects of employment, including hiring, training, promotion, and compensation, without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under federal, state, or local law.
