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Job Title: Observability Operations Engineer

Location: (City, State)
Duration: Temp - 12 months
Pay Range: $52/hr $60/hr (W2)
Job ID: 408671

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

We are seeking a Senior Observability Operations Engineer to join our dynamic team. The ideal candidate will have strong experience in Dynatrace, Splunk, OpenSearch/Elasticsearch, Kubernetes, Linux, and cloud-native observability and a proven ability to automate operations with AI/ML and improve incident response and platform reliability.

Responsibilities:

• Administer and optimize Dynatrace, Splunk, and OpenSearch/Elasticsearch for enterprise observability.
• Design, deploy, configure, and maintain monitoring, logging, tracing, and alerting solutions.
• Manage large OpenSearch/Elasticsearch clusters, including indexing, performance tuning, shard optimization, backups, and capacity planning.
• Configure Dynatrace OneAgent, ActiveGate, Synthetic Monitoring, RUM, DEM, Davis AI, and APM.
• Administer Splunk Enterprise, Forwarders, Indexers, Search Heads, Cluster Manager, Deployment Server, and ITSI.
• Develop dashboards, alerts, reports, and executive operational metrics.
• Support Linux infrastructure and Kubernetes environments, including Docker, OpenShift, or Rancher.
• Implement observability best practices using OpenTelemetry for traces, metrics, logs, and events.
• Perform root cause analysis for production incidents using observability platforms.
• Collaborate with Platform Engineering, SRE, DevOps, Infrastructure, and Application teams.
• Automate operational tasks using Python, Shell, REST APIs, Terraform, or Ansible. Role mix is approximately 20% automation and 80% operations.
• Participate in incident, problem, change, and release management processes.
• Drive upgrades, patching, security compliance, and operational governance.
• Improve reliability through automation, self-healing, and AI-assisted operations.

Required Skills & Qualifications:

• Dynatrace, Splunk Enterprise, and OpenSearch/Elasticsearch administration.
• Grafana, Prometheus, Kibana, Jaeger, and OpenTelemetry. Kafka preferred.
• Linux administration, Kubernetes, Docker, OpenShift or Rancher, and core networking.
• AWS, Azure, or GCP; CI/CD; Git; Terraform; Ansible; REST APIs.
• Python and Bash/Shell. PowerShell preferred.
• Experience supporting enterprise production environments with strong troubleshooting and analytical skills.
• Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent experience. 6-10+ years IT or observability operations and 4+ years administering Dynatrace, Splunk, OpenSearch, or Elasticsearch.

Preferred Skills:

• AI and automation experience, including Dynatrace Davis AI and AIOps practices.
• Generative AI tools such as ChatGPT, GitHub Copilot, Amazon Q, or Microsoft Copilot to improve operational efficiency.
• Machine learning concepts for predictive monitoring and intelligent alerting. RAG, vector databases, embeddings, and AI-powered search are a plus.
• Python with AI frameworks such as LangChain, LangGraph, or OpenAI APIs. Experience integrating AI with observability via APIs.
• Kubernetes AI/ML, Grafana, and Sahara familiarity.

Work Schedule & Expectations:

• Onsite three days per week.
• Standard shifts are 9:00 AM-6:00 PM or 10:00 AM-6:30 PM for coverage.
• Willingness to work one weekend day every two to three weeks.

Preferred Certifications:

• Dynatrace Associate or Professional.
• Splunk Enterprise Certified Administrator.
• Elastic Certified Engineer.
• Kubernetes CKA or CKAD.
• AWS, Azure, or GCP certification. ITIL Foundation. AI/ML or Generative AI certification preferred.

Soft Skills:

• Ownership, accountability, and strong problem-solving.
• Independent work with minimal supervision and effective collaboration.
• Clear communication and stakeholder management. Continuous learning mindset.

Why BCforward?

At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:

• Competitive compensation and benefits.
• Opportunities for growth with global clients.
• A supportive, inclusive culture that values innovation and people.
• Exposure to cutting-edge technologies and projects.

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Interested? Apply Now!

If this sounds like the right opportunity for you, please apply with your most recent resume.