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Contact Center Tester (Insurance Experience Required) 100% Remote in USA Job Type: 06 Months plus Contract Department: Quality Assurance Job Summary We are seeking a detail-oriented and experienced ...

Must be flexible in other duties as assigned by supervisor. Must be able to pass a background check and drugscreen. Must have reliable transportation. Must be able to be present for each shift on ...

Are you interested in a Career at Technogym USA ? If you don't find any open position matching your skills and experience, apply here and we will consider your spontaneous application for future ...

Are you interested in a Career at Technogym USA ? If you don't find any open position matching your skills and experience, apply here and we will consider your spontaneous application for future ...

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USA Parkway! Cold Storage Environment 35 F Company Description At LaborMax Staffing, our vision is ... in workforce solutions. LaborMax Staffing offers streamlined workforce management using a ...

This is a 100% remote role, where employees are in the USA, working US business hours. Experience & Skills Required: * 8+ years of experience designing, architecting, and delivering Microsoft data ...

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As of Jul 7, 2026, the average hourly pay for jobs in usa in the United States is $17.41, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $17.31 per hour, depending on experience, location, and employer.
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Contact Center Remote in USA

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Posted 14 days ago


Job description

Contact Center Tester (Insurance Experience Required)

100% Remote in USA Job Type: 06 Months plus Contract Department: Quality Assurance

Job Summary

We are seeking a detail-oriented and experienced Contact Center Tester with a strong background in the insurance industry. The ideal candidate will be responsible for evaluating the functionality, usability, and performance of our contact center systems and applications. You will work closely with cross-functional teams to ensure the highest quality of service delivery and customer satisfaction.

Key Responsibilities
  • Conduct comprehensive testing of contact center applications, including IVR systems, CRM software, and reporting tools.
  • Develop, document, and execute test plans, test cases, and test scripts based on functional and non-functional requirements.
  • Collaborate with business analysts, developers, and project managers to understand requirements and identify testable conditions.
  • Perform regression, integration, and user acceptance testing (UAT) to ensure system functionality aligns with business needs.
  • Identify, document, and track defects using appropriate tools, ensuring timely resolution.
  • Analyze test results and provide detailed reports on quality metrics, issues, and overall performance.
  • Participate in continuous improvement initiatives to enhance testing processes and methodologies.
  • Stay updated on industry best practices and emerging technologies in contact center solutions and insurance services.
Qualifications
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 3+ years of experience in software testing, with at least 2 years in a contact center environment.
  • Strong knowledge of insurance products, processes, and regulations.
  • Proficiency in testing tools (e.g., Selenium, JIRA, Client ALM) and methodologies (e.g., Agile, Waterfall).
  • Excellent analytical and problem-solving skills with a keen eye for detail.
  • Strong verbal and written communication skills.
  • Ability to work collaboratively in a team-oriented environment.
Preferred Qualifications
  • Experience with automated testing frameworks and scripting.
  • Familiarity with contact center technologies (e.g., ACD, CTI, workforce management).
  • Certification in Quality Assurance (e.g., ISTQB) is a plus.

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About Georgia IT

Sourced by ZipRecruiter

A PROFESSIONAL SERVICES ORGANIZATION WITH A VISION OF DELIVERING SIMPLE AFFORDABLE, SUSTAINABLE SOLUTIONS FOR COMPLEX PROBLEMS WITH INTEGRITY. OUR GOAL IS TO ACHIEVE ALL THIS IN A COLLABRATIVE APPROACH WITH ALL PARTIES INVOLVED IN DELIVERING SOLUTIONS/PRODUCTS.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Alpharetta, GA, US

Year founded

2007

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