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Our goal is to bring the widest benefits to society through enabling the analysis of anything, by anyone, anywhere. The company has developed a new generation of nanopore-based sensing technology for faster, information rich, accessible and affordable molecular analysis. 

The first application is DNA/RNA sequencing, and the technology is in development for the analysis of other types of molecules including proteins. The technology is used to understand and characterise the biology of humans and diseases such as cancer, plants, animals, bacteria, viruses, and whole environments. 

With a thriving culture of ambition and strong innovation goals, Oxford Nanopore is a UK headquartered company with global operations and customers in more than 125 countries.

We are looking for a highly driven and motivated individual to join the Applications Support team as a Field Applications Specialist to be based in Spain. This role will suit someone with a strong commitment to customer service and satisfaction. To be successful in this role, this individual must speak Spanish fluently. An additional language (Portuguese or Italian) would be advantageous. This role will also include a minimum of 50% travel across Spain. 

The Details...
Reporting to the Director of Field Applications, this exciting and challenging role involves working closely with the sales team to provide a high-quality level of technical expertise, consultancy and representation for Oxford Nanopore Technologies Ltd.'s products, ensuring the successful application of the products to customers' research. The successful candidate will be working to strengthen the company's relationship with scientists encouraging them to view ONT as the preferred supplier of solutions for their work.

The role is highly technical and involves providing pre-sales activities, including presentations, seminars and technical calls. The Field Applications Specialist (FAS) will be supporting customers in all stages of the technology, including experimental design, use of ONT's software and data analysis. Responsibilities include providing specialized expertise to assist with complex and technical customer inquiries and in addition, providing technical advice focusing on ONT's technology and interacting with the Technical Support and Customer Solutions Departments as required.
Other responsibilities include:

• Working closely with the sales team to provide high quality, effective technical expertise to customers and prospective customers in territories and provide effective back-up technical support to other regions through a thorough knowledge of ONT's products and effective communication of applications related to these products
• Participating in the organisation and running of seminars, exhibitions and similar "on-site" activities at key accounts and congresses in the relevant territories
• Managing key customer relationships from a technical perspective to ensure success using Oxford Nanopore products 
• Providing technical consultations on products and related applications as part of the sales cycle
• Tracking, recording and documenting relevant information from all technical enquiries from customers and prospective customers into the CRM
• Monitoring the competition and market development and reporting findings

What We're Looking For...
You'll have a solid background of lab experience with proven knowledge and understanding of genetics, molecular biology, cell biology and related fields as well as theoretical knowledge and practical experience of novel experimental design, appropriate sample preparation methodologies (DNA isolation, fragmentation etc.) and appropriate analysis leading to new ways of measuring biological phenomena. You'll be used to working in a fast-paced, multi-tasking environment with the ability to effectively work on and manage many priorities at one time. Your communication and interpersonal skills are a key strength, and you have the technical competency to understand and clearly discuss fundamental theory and principles of experimental design, techniques and results; and to provide information back to customers in a helpful, courteous, positive and professional manner. You're able to work effectively both with internal departments and internationally, and fluency in Spanish is required.
We'll expect you to have a PhD in life sciences or equivalent commercial experience. Commercial experience should be in a support or customer facing role. You're a confident presenter and comfortable presenting, teaching or training other scientists and have excellent troubleshooting, writing and editing skills. You're a competent user of Microsoft Office and ideally will have used SalesForce or a similar CRM database. If you're also proficient with data visualisation and analysis techniques and programming languages such as R, Python (Numpy, Pandas), this would also be helpful.

Frequent travel (50%+) s expected as part of this role.

This role will suit someone keen to join a disruptive, cutting-edge high-tech organisation and who is confident working under pressure with minimum supervision in a matrix sales and service environment. You will have a desire to lead and inspire both internally and externally. 

Your passion for changing healthcare and outcomes for patients will be your 'why'. 

If you are looking to utilise your skills to really make a difference to humankind, then consider joining our team and apply today!

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.

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