Job Elephant Jobs in Virginia (NOW HIRING)

Claims Resolution Specialist
About Elephant: Why You Should Join "The Herd"
At Elephant Insurance, we believe that if you like what you do, you'll do it better. Our dynamic, supportive culture has earned us repeat recognition as a "Great Place to Work," and we're proud to be an employer where you'll feel valued and empowered to grow. As our company continues to expand, we focus on fostering individual contribution, long-term commitment, and employee development. We remain committed to building an adaptable and customer-centric workplace that recognizes talent, encourages new ideas, and puts people at the heart of everything we do.
Our Culture

• Despite being in business for 15 years, we are a start-up at heart, and you will feel that in how we collaborate, move incredibly quickly, and use our technology advantages to creatively solve customer problems.
• Our company is built around the fact that people who like what they do, do it better. We pride ourselves on a relaxed and dynamic company culture that has earned us the honor of being named one of the best places to work each year.
• We believe in working hard, but we also believe that the best teams are built by having fun together and we make it a priority to enjoy having fun with our teammates.
• We believe that work-life balance is a key component to our success - our culture discourages working excessive, unproductive, hours. 40-hour weeks are the norm around here and employees are discouraged from having email on their phone or responding after hours.

Our Benefits

• Every employee starts with 22 days of paid time off each year plus an additional day each year after that. PTO is meant to be used and is an important part of work-life balance - each manager encourages their employees to use all PTO.
• 401(k) match.
• Health savings account (HSA) option with the choice of three medical plans.
• Dental, vision, legal and disability coverage.
• Gym membership reimbursement and athletic event reimbursement.
• Local discounts with various restaurants, gyms and other companies.

About the Role:
Claims Resolution Specialists (CRS) at Elephant are often the first point of contact for our customers after an accident. These claims adjusters provide excellent customer service while assisting customers through the claims process. These adjusters evaluate low complexity auto insurance claims to determine whether Elephant can pay for the claims and, if so, how much will be paid. These adjusters are essential to our customers' satisfaction and must be passionate about customer service. This role offers a unique opportunity for professional development as Elephant is a growing company that encourages internal promotions and growth.
Work Environment:
At Elephant, our CRS Adjusters work in a hybrid work environment after successfully completing training and nesting. Once fully trained and proficient in the role, team members can work from home, with an expectation of coming into the office one day per month.
To help set you up for success, training and nesting are conducted in person at our Richmond area office, where you'll receive hands-on support, coaching, and connection with your team as you learn the role.
Because of this, candidates must live within 50 miles of Richmond VA and be able to commute to the office each day during training and nesting, and at least once per month after transitioning to a hybrid schedule.
Job Responsibilities:

• Receive and document new claims via inbound calls and vendor notices of loss.
• Conduct basic coverage and liability investigations including recorded statements from insureds, claimants, and witnesses.
• Request and review police reports, photos, and supporting documentation to determine facts of loss.
• Assess liability and communicate determinations to all involved parties.
• Arrange vehicle estimates, coordinate repairs, and manage the rental process for customers.
• Issue payments within delegated authority limits.
• Escalate complex coverage or liability questions to more experienced adjusters or team managers.
• Assist in catastrophe response situations as needed.
• Job Requirements
• Able to sit at a desk and work on a computer for 8-hour workdays with breaks and lunchtime provided
• Ability to be on the phone for 8-hour workdays
• Manual dexterity to type on computer

Qualifications:
Required Qualifications:

• High school diploma or equivalent
• Ability to multi-task, organize, and work efficiently
• Basic math, computer, and typing skills
• Demonstrated communication skills and ability to resolve conflicts
• Attention to detail and analytical skills
• Talent for investigation and research

Preferred Qualifications:

• Prior work from home experience
• 2 - 4 years of customer service or claims experience
• Experience with Microsoft Office programs such as Word, Excel, and Outlook

In-Office Requirements
Training and nesting are conducted in person at our Richmond area office, where you'll receive hands-on support, coaching, and connection with your team as you learn the role. Because of this, candidates must live within 50 miles of Richmond VA and be able to commute to the office each day during training and nesting, and at least once per month after transitioning to a hybrid schedule.
Work at Home Requirements

• A dedicated workspace that is free from background noise and distractions of any kind during business hours.
• A reliable high-speed broadband Internet service provider with a connection speed of at least 10 megabytes to meet bandwidth needs. Click here to test your internet speed.
• Access to a direct Ethernet cable connection physically connected to a router or modem is essential should your Wifi connection alone not be sufficient.

Workplace Qualifications:

• Ability to work on a computer for a full workday.
• Ability to type on a keyboard.
• Ability to sit at a desk for a full workday.

Elephant Insurance Service LLC is an equal opportunity employer.