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We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. 

RISE with SAP S/4HANA Cloud, private edition is one of the key deployment options for our customers cloud transformation. It provides a comprehensive cloud infrastructure and managed service offerings to our customers as an essential part of the overall Cloud Strategy of SAP. Under RISE with SAP, SAP allows customers to run their SAP S/4 HANA and other SAP applications in a managed private cloud environment either in SAP's own datacentres, IaaS Hyperscalers, SAP Premium Suppliers or in customers' own existing datacentres. 

Within the Customer Services & Delivery (CS&D) Board area, the mission of the Enterprise Cloud Services (ECS) Delivery organization is to run and operate SAP's private cloud offering. The Enhanced Operation Service is part of SAP Enterprise Cloud Services Delivery organization. This is a dedicated team which will focus on leading and optimizing strategic customers' end-to-end delivery and operation model, during the customer's cloud transformation journey. 

What you'll build 
   You will be responsible for ensuring high-quality day-to-day service delivery by defining, tracking, and meeting ambitious KPIs and SLAs.
   You will provide advanced technical expertise in database technologies-particularly HANA-while supporting HANA/ASE/MSSQL environments.
   You will handle major incidents, troubleshoot service failures, manage downtime scenarios, and also working on customer's landscape to bring the performance stability to their landscape 
   You will collaborate across teams to streamline processes, enhance automation, and deliver proactive operations services along with effective alert-reduction programs.
   Your work will directly impact safeguarding system reliability through proactive monitoring, incident management, and comprehensive root-cause analysis.
   You will manage and prevent escalations by taking proactive steps and driving initiatives that boost operational resilience and customer satisfaction. Also perform a thorough root cause analyses and deliver corrective and preventive action plans for outages and performance issues.

What you'll bring 
   You bring over 10 years of experience in Technically skilled in Database Technologies like HANA/ASE/MSSQL - with expert level knowledge in HANA 
   You demonstrate the ability to diagnose system issues effectively using logs, traces, and alert outputs, supported by strong analytical and troubleshooting skills and a proactive problem-solving mindset. 
   You will bring in Continuous Improvement Initiatives, to address customer pain points and enhancements in the Service Delivery  
   You have experience implementing preventive measures and stabilizing complex SAP environments to ensure consistent performance and reliability. A solid understanding of Linux/Unix and networking fundamentals further strengthens your technical foundation. 
   Additionally, you bring experience in problem management and structured root-cause analysis methodologies, enabling you to drive continuous improvement and long-term operational stability.

This position is net new role

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  
We win with inclusion
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity,  gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP's commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 142,000 - 192,000 CAD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount, and any actual payout amount is dependent on company and personal performance. A summary of benefits and eligibility requirements can be found by clicking this link:  www.SAPNorthAmericaBenefits.com.
Due to the nature of the role, which involves global interactions with SAP entities, as well as with employees and stakeholders in Canada, functional proficiency in English is required for positions based in the Quebec.

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Requisition ID: 438094  | Work Area: Information Technology  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations:  #LI-Hybrid