Jewelry Store Customer Service Jobs (NOW HIRING)

Serve as the primary supervisor for entire location. Maximize the financial performance of the store; achieve growth and sales targets by successfully managing, training and motivating the sales team. Create an emotional connection between Fred Meyer Jewelers and customers through engagement and communication during every shopping occasion in store and online. Fred Meyer also requires that all associates perform all tasks in a safe manner consistent with corporate policies and state and federal laws. Demonstrate the companys core values of respect, honesty, integrity, diversity, inclusion and safety.

To support and reward our hardworking and friendly associates, we offer much more than just a paycheck. Our associates receive comprehensive benefits that promote their physical, emotional and financial well-being, including access to competitive health care and retirement benefits, paid time off, mental health resources, associate discounts and opportunities to learn, grow and advance. Based in Portland, Oregon with nearly 130 stores across the United States, Fred Meyer Jewelers offers employment opportunities in Sales, Store Management, District Supervision as well as opportunities in our division office in merchandise, store operations, marketing, eCommerce and administrative support. We are always searching for individuals who share our vision to be the jewelry of choice for all of life's occasions. If you want to deliver the friendliest jewelry experience, conveniently located where you already shop, you have found a home and the right opportunity with Fred Meyer Jewelers. Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement.

Below is a list of some of the benefits we offer our associates.

Health & Well-being Benefits:

• Health care benefits
• Paid time off such as vacation, sick leave and parental leave
• Mental and emotional support resources through our Employee Assistance Program

Financial Benefits:

• Participation in a 401(k) plan, subject to certain eligibility requirements
• Group term life insurance eligible
• Eligible for a bonus and incentives based upon company performance
• Associate discounts on jewelry and in the host store

Growth and Development Benefits:

• Tuition assistance, college scholarships and educational leave of absence, depending on varying criteria by location and subject to certain eligibility requirements
• Robust internal training and development resources to grow your career

We want the best for associates and our customers, and together, we strive to create a welcoming and engaging environment where you'll love to work. If you are interested in becoming a valued member of our team, apply now. We look forward to getting to know you!

Desired Previous Job Experience:
• Knowledge of Fred Meyer Jewelers policies, procedures, and organizational structure
• 2 years management experience
• Proficiency with Microsoft Outlook, First Place, Act, intranet/internet systems
• Experience directing /participating on project teams
Minimum Position Qualifications/Education:
• Bachelors degree in business or related field, plus a minimum of 6 months of experience as a Fred Meyer Jewelers assistant manager
• 2 years of retail jewelry experience; or combination of relevant education and experience
• Minimum 18 years of age
• Ability to pass drug test
• Maintain confidentiality
• Accuracy/attention to detail
• Ability to organize/prioritize a variety of tasks/projects
• Familiarity with industry/technical terms and processes
• Ability to continue education, as necessary
• Valid driver's license
• Diamond Council of America (DCA) courses completed within a year from being hired to this position

Essential Job Functions:
• Model Customer 1st behavior; deliver and encourage other associates to deliver excellent customer service
• Achieve growth and sales targets by successfully managing the store sales team
• Maintain profitability of location through sales and proper shrink and expense control
• Interview, hire and recruit in the community to maintain pool of highly qualified candidates
• Onboard, train and oversee development of store associates; know current talent and prepare talent for advancement and growth
• Achieve store targets that drive sales (e.g., credit applications, protection plans and Diamond Design Parties)
• Conduct monthly staff meetings as well as weekly and monthly touch bases with each associate
• Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports; hold team responsible and accountable for results
• Coordinate the operations functions of location
• Plan, organize, and supervise inventory process
• Display merchandise and promotional materials in accordance with corporate merchandising plans; responsible for maintenance of store fixtures
• Write store schedule to meet the needs of the business
• Verify proper service is delivered to customers by the goldsmith and watchmaker
• Verify that price changes, recalls, and stock balance are up-to-date
• Communicate current market trends and competitors activities to associates
• Partner with the host store when located inside of a Kroger Marketplace format store
• Maintain flexibility to work any shift and holidays
• Travel to off-site training events as well as division or regional meetings
• Must be able to perform the essential functions of this position with or without reasonable accommodation