Jewelry Operations Associate Jobs in Virginia (NOW HIRING)

About Us
Founded in 1999, Quest Fine Jewelry is a family-owned fine jewelry store with over 25 years of dedicated service to our community. We are committed to offering the highest quality products and unparalleled service to our customers. At Quest, we pride ourselves on fostering a close-knit, family-oriented team dynamic. Our mission is to create an exceptional shopping experience by offering exquisite, high-quality jewelry and outstanding customer care in a welcoming, fun, and fast-paced environment.

About the Role
We are looking for a responsible, results-driven, and highly motivated Sales Associate to join our team. In this role, you will take on all sales responsibilities, from greeting and connecting with customers to providing tailored product solutions. You will nurture customer relationships throughout the purchase journey, ensuring a seamless and personalized experience from start to finish.

Our ideal candidate will uphold the values and standards of our family-owned business, thrive in a collaborative and fast-paced environment, and embrace the opportunity to build meaningful relationships while meeting and exceeding sales goals. If you know how to work hard, have fun, and deliver exceptional service, we’d love to meet you!

Key Responsibilities

• Provide exceptional customer service and build genuine relationships with customers by understanding their needs, offering personalized product recommendations, and creating memorable shopping experiences.
• Cultivate and maintain in-depth knowledge of our product offerings, including diamonds, gemstones, precious metals, and custom pieces to effectively communicate features, benefits, and options when presenting merchandise.
• Guide customers through the selection process to find the perfect jewelry pieces that meet their needs and desires.
• Provide professional consultations on repair services.
• Engage with both existing and prospective customers, utilizing company-supported tools to manage customer information and strengthen connections.
• Assist with daily store operations, including opening and closing procedures.
• Contribute to store upkeep by performing basic maintenance, merchandising tasks, and ensuring a clean, safe, and welcoming environment.
• Contribute to team sales goals and work collaboratively with colleagues.
• Participate in training and keep up to date with the latest industry trends and products.
• Adhere to company policies and procedures to proficiently handle transactions and address customer service concerns with appropriate solutions.

Requirements

• Exceptional interpersonal and communication skills, with a proven ability to deliver outstanding customer service.
• Demonstrated success in meeting and exceeding sales goals, paired with strong integrity, professionalism, and attention to detail.
• Well-organized with a professional demeanor and polished appearance.
• Previous experience in retail jewelry or consultative sales within a luxury brand is required.
• Established track record of surpassing sales goals and cultivating lasting customer relationships.
• Background check required.

What We Offer

• Competitive compensation with performance-based bonus and commission opportunities.
• A supportive and family-oriented work culture with flexible scheduling.
• On-the-job training and opportunities for professional growth.
• Comprehensive benefits, including 401(k) with matching, health, dental, and vision insurance (eligibility applies).
• Paid Time Off (PTO) to support work-life balance.
• Employee discounts on jewelry and repairs.
• An energetic, team-driven work environment where your contributions are valued.

Compensation

Total Compensation: $50,000–$100,000+ and UP annually, based on experience, including a combination of base pay and UNCAPPED bonus/commission opportunities. This is an opportunity to earn what you are capable of earning.

Schedule
Flexible hours with part-time and full-time positions available. Weekend and holiday availability required.

Job Type: Full-time

Pay: $50,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Work Location: In person

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