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$10

$17

$25

How much do jcpenney call center jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for jcpenney call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a JCPenney call center?

A JCPenney Call Center job involves assisting customers over the phone with inquiries related to orders, billing, returns, product information, and store services. Representatives are expected to provide excellent customer service, resolve complaints, and ensure a smooth shopping experience. These positions typically require strong communication skills, problem-solving abilities, and familiarity with JCPenney’s policies and systems. Some roles may also involve sales, promotions, or technical support depending on the department.

What are the typical daily responsibilities for a JCPenney call center representative?

As a Jcpenney Call Center representative, your daily responsibilities include answering incoming customer calls, assisting with order placement, tracking shipments, addressing product or service inquiries, and resolving customer issues promptly. You may also handle returns, exchanges, and troubleshoot account problems using specialized systems. Representatives often work as part of a supportive team, coordinating with other departments to ensure customer needs are met efficiently. Clear communication and maintaining a positive attitude are essential in providing the high level of service expected by Jcpenney customers.

What are the key skills and qualifications needed to thrive in the JCPenney call center position, and why are they important?

To thrive as a Jcpenney Call Center representative, you typically need strong customer service skills, basic computer literacy, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and order processing platforms is commonly required. Excellent communication, problem-solving abilities, and patience help individuals excel in this fast-paced environment. These skills ensure efficient handling of customer inquiries, satisfaction, and contribute to the overall positive reputation of the company.

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Jcpenney Call Center jobs near you
Infographic showing various Jcpenney Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Seasonal Retail Photographer - Crossroads Center

Shutterfly

Saint Cloud, MN • On-site

$16.25/hr

Temporary

Re-posted 25 days ago

Shutterfly rating

6.6

Company rating: 6.6 out of 10

Based on 46 frontline employees who took The Breakroom Quiz

233rd of 739 rated retailers

Job description

Do you have a passion for photography and sales?  

Do you have a fun, upbeat personality?  

Do you enjoy working with infants, children, and adults?  

Then picture yourself here, by joining the JCPenney Portrait Team!  

We are hiring immediately for Seasonal Part-Time Team Members.  

Our Studio Employees Enjoy:  

  • Paid photography and sales training  
  • Competitive pay and sales incentives  
  • Flexible schedules and a fun working environment  
  • Host store and studio discount  

What You’ll Do Here  

  • Capture photos that are fun and creative to exceed the customers’ expectations  
  • Perform the sales process to achieve Sales Average expectations  
  • Talk with potential customers and call existing customers to schedule and confirm sessions  
  • Provide a wonderful customer experience from start to finish  

The Skills You’ll Bring  

  • Minimum 16 years of age and residing in state in which the role is advertised
  • Previous retail, sale, service, or photography experience is preferred  
  • Ability to work a varied schedule, including evenings, weekends, and holidays  
  • Strong communication and collaboration skills  
  • Ability to quickly establish rapport with children and adults  
  • Basic math and computer skills (e.g., navigation, data entry)  

Hourly Pay Rate: $16.25

If this aligns with your career goals, skills, and experience, we want to work with you! 

This position will accept applicants on an ongoing basis until filled. 

Supporting a diverse and inclusive workforce is important to Shutterfly not only because it directly reflects our value of Embracing our Differences, but also because it’s the right thing to do for our business and for our people. We welcome all applicants and evaluate them based on their qualifications, without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or other characteristic covered by law. Learn more about our commitment to Diversity, Equity, and Inclusion on our Career Site. 

What Shutterfly employees say

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Hours and flexibility

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