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Jcpenney Call Center Jobs (NOW HIRING)

JCPenney

Customer Care Supervisor (Remote)

Wayne, NJ · On-site +1

$57K/yr

Manages escalated calls from customers as well as provides in-call assistance needed for associates in the center. * Supervises, provides coaching, and engages Customer Care Center (CCC) associates ...

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How much do jcpenney call center jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for jcpenney call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a JCPenney call center?

A JCPenney Call Center job involves assisting customers over the phone with inquiries related to orders, billing, returns, product information, and store services. Representatives are expected to provide excellent customer service, resolve complaints, and ensure a smooth shopping experience. These positions typically require strong communication skills, problem-solving abilities, and familiarity with JCPenney’s policies and systems. Some roles may also involve sales, promotions, or technical support depending on the department.

What are the typical daily responsibilities for a JCPenney call center representative?

As a Jcpenney Call Center representative, your daily responsibilities include answering incoming customer calls, assisting with order placement, tracking shipments, addressing product or service inquiries, and resolving customer issues promptly. You may also handle returns, exchanges, and troubleshoot account problems using specialized systems. Representatives often work as part of a supportive team, coordinating with other departments to ensure customer needs are met efficiently. Clear communication and maintaining a positive attitude are essential in providing the high level of service expected by Jcpenney customers.

What are the key skills and qualifications needed to thrive in the JCPenney call center position, and why are they important?

To thrive as a Jcpenney Call Center representative, you typically need strong customer service skills, basic computer literacy, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and order processing platforms is commonly required. Excellent communication, problem-solving abilities, and patience help individuals excel in this fast-paced environment. These skills ensure efficient handling of customer inquiries, satisfaction, and contribute to the overall positive reputation of the company.

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Jcpenney Call Center jobs near you
Infographic showing various Jcpenney Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Customer Care Supervisor (Remote)

JCPenney

Wayne, NJ • On-site, Remote

$57K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 days ago

JCPenney rating

5.6

Company rating: 5.6 out of 10

Based on 677 frontline employees who took The Breakroom Quiz

14th of 21 rated department stores

Job description

Overview
Supervisor, Customer Care
(remote)
Provides leadership, direction, coaching and engages associates to consistently provide exceptional customer service to meet or exceed company goals and customer service metrics.
Responsibilities
  • Leads a team that provides customer service to manage inquiries or assistance required concerning merchandise, system support, or sales orders, and problems.
  • Manages escalated calls from customers as well as provides in-call assistance needed for associates in the center.
  • Supervises, provides coaching, and engages Customer Care Center (CCC) associates to continuously provide exceptional customer service to meet or exceed company survey goals
  • Coordinates and administers programs designed to develop associates' skills and abilities to create a customer first environment
  • Supports the implementation of new procedures and/or operational changes to support the Customer Care vision and strategy
  • Tracks, reviews, & responds to customer complaints, and escalates issues in a manner that drives customer retention and loyalty

Qualifications
  • 2+ years supervisory leadership experience (retail or call center preferred)
  • 2+ years customer service and retail experience required
  • Exhibits high standards and accountability; takes pride in accuracy
  • Results-oriented and self-motivated with a strong sense of urgency
  • Able to independently organize and prioritize broad workload to meet deadlines
  • Strong customer service, written and verbal communication and organizational skills
  • High School degree or equivalent business experience; Bachelor's degree preferred
  • Proficient computer skills including MSWord, Excel, PowerPoint, customer service and point of sale systems, navigating multiple tabs/windows
  • Requires access to reliable, high-speed internet connection and a quiet working area away from distractions
  • Competencies - Embrace Accountability, Strategic Thinking, Customer Focus, Drive Execution, Collaborate Effectively, Cultivate Learning

What You Get
Enjoy a rewarding career at Catalyst, where we offer a competitive benefits package, a vibrant work environment, and the opportunity to make a difference at one of America's most iconic brands.
  • Benefits: Medical/dental/vision insurance starting on day one, term life insurance, paid vacation/holidays, 401(k) Savings Plan with company match, and a generous associate merchandise discount.
  • Growth and Development: We are committed to helping our employees grow their careers and develop their skills. We offer a variety of training and development programs, as well as opportunities for advancement.
  • Collaborative Culture: We believe in creating a workplace where everyone feels valued and respected. We encourage teamwork and collaboration, and we are always looking for ways to support our employees' success.

About Catalyst
Catalyst Brands reflects the bringing together the rich heritages of our brands with modern excitement and a new vision for success with five iconic brands together under a unified powerhouse portfolio to celebrate the essence of American style. We are leveraging our rich history, resources and best-in-class industry talent to further build the success of our brands. At Catalyst we are united in one shared purpose: We exist to ignite America's most beloved retail brands to make fashion accessible to all. For more opportunities to join our team please visit our careers page.
Pay Range
USD $57,000.00 - USD $95,000.00 /Yr.

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