Java Production Support Jobs in Indianapolis, IN

In-depth training and development program. Discount on Java House coffee and other items. Coffee on us while on shift. Upward mobility at a growing company. Health, Dental and Vision Insurance. 401k. Laptop. Paid Time Off.

• Demonstrates a calm demeanor during periods of high volume or unusual events and manages smooth transitions thereafter to keep store operating to standard and to set a positive example for the store team. Step in and support the team when needed. 
• Displays a customer comes first attitude by training and holding Team Members accountable for delivering legendary customer service. 
• Drives company initiatives/programs by creating action plans and directly motivating/providing instruction to their store team to meet operational and organizational objectives
• Manages with integrity, honesty and knowledge that promote the culture, values, and mission of Java House. 
• Plans, identifies, communicates, and delegates appropriate responsibilities and practices to store team members to ensure smooth flow of operations. 
• Provides coaching and direction to the store team to act and achieve operational goals. Constantly reviews store environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to the store team to achieve operational goals. 

• Monitors proactively and manages store staffing levels to ensure team member development and talent acquisition to achieve and maintain store operational requirements. 
• Utilizes existing tools to identify and prioritize communications and regularly uses discretion to filter communications to the store team. Communicates clearly, concisely and accurately in order to ensure effective store operations. 

• Ensures adherence to applicable wage and hour laws for nonexempt team members and minors. 
• Solicits customer feedback to understand customer needs and the needs of the local community. 
• Uses all operational tools to plan for and achieve operational excellence in the store. Tools include Labor Scheduling, Monthly Status Report, Quarterly Business Review, cash management and inventory management. 
• Uses discretion in accessing external resources to support store operations and to execute store and organizational initiatives. Resources include HR, Marketing, Finance, District Manager, and other Central Team members.
• Utilizes management information tools and analyzes financial reports to identify and address trends and issues in store performance. 

• Actively manages store team by regularly conducting performance assessments, providing feedback, and setting challenging goals to improve team performance. Manages ongoing team performance using performance management tools to support organizational objectives. 
• Challenges and inspires team to achieve business results. 
• Develops and maintains positive relationships with team members and other managers in the district by understanding and addressing individual motivation, needs and concerns. 
• Ensures team members adhere to legal and operational compliance requirements. 
• Recognizes and reinforces individual and team accomplishments by using existing organizational tools and programs as well as by finding new, creative, and effective methods of recognition. 
• Utilizes and demonstrates effective management principles and practices to create and maintain a successful store team resulting in a positive and welcoming environment where teams are valued and respected.  
  

• Demonstrated experience at building community relationships
• Ability to communicate clearly and concisely, both oral and written 
• Ability to manage all store operations independently and effectively in a fast-paced environment 
• Ability to manage multiple situations simultaneously 
• Ability to manage resources to ensure that established service levels are always achieved 
• Interpersonal skills 
• Knowledge of customer service techniques 
• Knowledge of supervisory practices and procedures 
• Organization and planning skills 
• Strong operational skills in a customer-service environment 
• Strong problem-solving skills 
• Team-building skills 
• Strong leadership skills, with the ability to provide feedback, coach, and mentor others 
• Ability to plan and prioritize workload 
• Ability to handle confidential and sensitive information 

• Customer centric mindset
• Teamwork and ability to work with others
• Leads independently and courageously
• Focused on individual and team development
• Results focused 
  

• Integrity: Commitment to ethical and moral practices
• Community: We stand for great coffee and human connections
• Simplicity: The continual journey to simple, yet robust, procedures, processes, and practices
• Impact: Every moment is an opportunity to make a difference