Primary Skills: Ad Tech Troubleshooting (advanced), VAST/VMAP/OpenRTB (advanced), Log Analysis (advanced), Partner Communication (advanced), API Integrations (intermediate)
Contract Type: W2
Duration: 9+ Months with possible extension
Location: Remote
Pay Range: $50 - $55 per hour on W2
Job Summary:
This role involves providing critical technical support for an advertising platform, focusing on resolving complex partner-facing escalations. You will investigate and troubleshoot a variety of ad tech issues, collaborating with engineering teams to drive solutions. The position requires a deep understanding of ad technology fundamentals and a proactive approach to identifying and resolving product bugs and workflow challenges.
Key Responsibilities:
- Resolve complex technical issues for external ad partners.
- Analyze logs and replicate problems for deeper investigation.
- Communicate technical resolutions and status updates to partners.
- Develop expertise in the advertising product suite and infrastructure.
- Escalate product bugs and advocate for partner-impacting fixes.
Must-Have Skills:
- 3+ years of experience in the Ad Tech industry.
- Proven ability to troubleshoot complex ad-serving and programmatic issues.
- Experience communicating directly with external partners in a technical capacity.
Domain / Industry Experience:
Experience within the digital advertising technology (Ad Tech) industry is essential, with a strong understanding of advertising platforms, programmatic advertising, and related technical protocols.
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