Who You Are:
We're seeking aย Seniorย Production Support Engineer, ideally with experience in the financial servicesย or cryptocurrencyย industry, to join our dynamic teamย supporting and owningย mission-critical software systems. As aย seniorย member of our support organization, you'll play aย keyย role in ensuring the stability,ย scalability, and performance of our cryptocurrency business lines, including trading, risk, and settlement functions. You'llย take ownership of critical production environments, provide high-quality client support,ย lead incident response, diagnose and resolve complex technical issues, and work closely with development teams to implementย systemicย fixes andย long-term reliability improvements.
What You'll Do:
- Own and leadย front-line production support across various cryptocurrency business lines and functions, including client trading, lending, proprietary trading, trade settlement, and risk management.
- Drive and automateย projects to minimize manual effort and enhance the effectiveness of production support.
- Monitor system health and performance; identify and resolveย complexย issues promptly to ensure uninterrupted operations.
- Debug and troubleshoot complex applications written in Java and Python,ย providing technical leadership during incidents.
- Collaborate with development teams to implement fixes and enhancements to improve system stability and performance.
- Coordinate with global counterparts to ensure seamless follow-the-sun support.
- Document and maintain support procedures, runbooks, and knowledge base articles.
- Act as a mentor to junior engineers, sharing best practices and promoting a culture of operational excellence.
- Proactively identify systemic issuesย and partner with developers to implement sustainable fixes.
- Embrace and champion the thoughtful adoption of AI to improve team performance and business outcomes.
- Leverage AI tools (e.g., generative AI, automation platforms, data copilots) to improve productivity, decision-making, and output quality in your day-to-day work.
What We're Looking For:
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
- 8+ย years of experience in production support or engineering roles in crypto or finance, with direct exposure to trading system internals, post-trade processing, or real-time risk engines.
- Strong technical skills in SQL and at least one programming or scripting language, preferably Java or Python.
- Experience with incident response, root cause analysis, and structured problem-solving in a production environment.
- Demonstrated ability to lead critical incidents and communicate effectively with technical and business stakeholders.
- Detail-oriented mindset with a focus on accuracy and quality.
- Excellent verbal and written communication skills.
- Ability to build and maintain strong client relationships and provide outstanding customer service.
- Proven ability to work well in a fast-paced, dynamic environment and prioritize tasks effectively.
- Fluent in English.
Bonus Points:ย
- Experience working with cryptocurrency or electronic trading platforms.
- Experience collaborating with global counterparts across time zones.
- Knowledge of blockchain technology and cryptocurrency protocols.
- Relevant certifications in software development or IT support.
What We Offer:
- Competitive base salary and discretionary bonus
- Flexible Time Off (i.e. unlimited paid vacation days)
- Company paid Holidays (11)
- Company paid sick leave
- Company-paid health and protective benefits for employees, partners, and other dependents
- 3% 401(k) company contribution
- Generous paid Parental Leave
- Free virtual coaching and counseling sessions through Headspaceย
- Opportunities to learn about the Crypto industry
- Free daily snacks in-office
- Smart, entrepreneurial, and fun colleagues
- Employee Resource Groups
Apply now and join us on our mission to engineer a new economic paradigm.