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Java Production Support Remote Jobs in Arizona (NOW HIRING)

Twenty5

IT Support Engineer | USA Only

Phoenix, AZ · Remote

$60K - $80K/yr

This is a remote position. IT Support Engineer | USA Location: USA Type: (Remote / Hybrid ... Our product is a feature-rich enterprise application built on top of SAP Business Technology ...

First Citizens Bank

Senior Java Engineer (Remote)

Phoenix, AZ · On-site +1

$119K - $157K/yr

Overview This is a remote role that may only be hired in the following location(s): AZ, NC and TX. ... Strong experience in supporting Business critical/ complex applications. * Exercises Judgement ...

First Citizens Bank

Senior Java Engineer (Remote)

Phoenix, AZ · Remote

$119K - $157K/yr

Overview This is a remote role that may only be hired in the following location(s): AZ, NC and TX. ... Strong experience in supporting Business critical/ complex applications. * Exercises Judgement ...

First Citizens Bank

Senior Java Engineer (Remote)

Phoenix, AZ · Remote

$119K - $157K/yr

Overview This is a remote role that may only be hired in the following location(s): AZ, NC and TX. ... Strong experience in supporting Business critical/ complex applications. * Exercises Judgement ...

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All JobsJava Production Support JobsJava Production Support Remote JobsJava Production Support Remote Jobs in Arizona

Java Production Support Remote information

What are the typical challenges faced by a Java Production Support engineer working remotely, and how can they be addressed?

Remote Java Production Support engineers often face challenges such as troubleshooting issues without physical access to servers, coordinating with cross-functional teams across time zones, and ensuring clear communication during incident resolution. To address these, it's important to leverage remote access tools, maintain detailed documentation, and use collaboration platforms for real-time updates. Proactively setting up monitoring and alerting systems can also help in quickly identifying and resolving issues, ensuring minimal downtime for critical applications.

What is the difference between Java Production Support Remote vs Java Application Support Engineer?

AspectJava Production Support RemoteJava Application Support Engineer
CredentialsJava certifications, ITIL knowledgeJava certifications, ITIL knowledge
Work EnvironmentRemote, on-call support, troubleshootingOn-site or remote, application troubleshooting
Industry UsageFinancial, banking, tech companiesFinancial, healthcare, tech sectors
Search IntentRemote Java support jobsJava support roles in applications

Java Production Support Remote and Java Application Support Engineer roles share similar credentials and work environments, often involving troubleshooting Java applications. However, Java Production Support Remote emphasizes remote, on-call support for production systems, while Java Application Support Engineers may work on broader application issues, sometimes onsite. Both roles are vital in industries like finance and tech, with overlapping skill requirements and search interests.

What are the key skills and qualifications needed to thrive as a Java Production Support Engineer (Remote), and why are they important?

To thrive as a Java Production Support Engineer working remotely, you need a solid understanding of Java programming, troubleshooting techniques, and experience with enterprise application support, typically backed by a degree in computer science or related field. Familiarity with tools like SQL databases, application servers (e.g., Tomcat, WebLogic), ticketing systems (such as Jira or ServiceNow), and monitoring solutions is essential. Strong problem-solving abilities, clear communication, and the capacity to work independently make someone stand out in this position. These skills ensure timely resolution of production issues, minimize system downtime, and support seamless business operations across distributed teams.

What is a Java Production Support role?

A Java Production Support role involves monitoring, maintaining, and troubleshooting Java-based applications in a live production environment. Professionals in this role address incidents, resolve bugs, and ensure the uptime and performance of applications used by customers or internal teams. They may also work closely with development and operations teams to implement fixes, deploy updates, and optimize system performance. Remote Java Production Support specialists use tools like ticketing systems, monitoring dashboards, and remote access software to investigate and solve issues efficiently.
What are the most commonly searched types of Java Production Support jobs in Arizona? The most popular types of Java Production Support jobs in Arizona are:
What are popular job titles related to Java Production Support Remote jobs in Arizona? For Java Production Support Remote jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Java Production Support Remote jobs in Arizona look for? The top searched job categories for Java Production Support Remote jobs in Arizona are:
What cities in Arizona are hiring for Java Production Support Remote jobs? Cities in Arizona with the most Java Production Support Remote job openings:
Java Production Support Remote jobs near you
IT Support Engineer | USA Only

IT Support Engineer | USA Only

Twenty5

Phoenix, AZ • Remote

$60K - $80K/yr

Full-time

Posted 5 days ago

Job description

This is a remote position.

IT Support Engineer | USA


Location: USA

Type: (Remote / Hybrid)

Experience: 2–5 Years

Employment: Full-Time

Company Description

Twenty5 is an innovative software company specializing in bringing business value to project-centric industries, including Aerospace & Defense, Professional Services, and Capital Projects. By leveraging advances in predictive analysis and AI, Twenty5 optimizes pricing and cost estimation processes, making them more efficient and data-driven. By utilizing project knowledge and performance insights, we support businesses in delivering precise and effective project proposals with ease.


Role Description

We are looking for a motivated and technically strong Technical Support Engineer to join our US-based support team. Our product is a feature-rich enterprise application built on top of SAP Business Technology Platform (BTP) and Tomcat , running on Java, ExtJS, and JavaScript, with SAP HANA as the database backend.


In this role, you will be responsible for supporting end users and enterprise clients during US business hours, diagnosing and resolving application and infrastructure issues, assisting with product installations and configuration, and collaborating closely with the engineering team to escalate and resolve complex technical issues.


This is a hands-on technical support role — not a DevOps or development position. You will be expected to learn the product deeply, understand its architecture, and become the go-to expert for troubleshooting across the full stack. We value curiosity, initiative, and a willingness to grow your skillset as our product evolves.


Key Responsibilities


1. Product Support & Troubleshooting

  • Serve as the primary technical support point of contact for US-based clients during business hours.

  • Diagnose and resolve issues related to the application, including UI (ExtJS/JavaScript), backend (Java), and database (SAP HANA) layers.

  • Triage incoming support tickets, reproduce issues in test environments, and drive resolution within SLA commitments.

  • Analyze application and server logs to identify root causes of failures, performance bottlenecks, and configuration errors.

  • Collaborate with the engineering and product teams to escalate bugs and complex technical issues with clear, detailed documentation.


2. Application Installation & Configuration

  • Assist clients and internal teams with installation, deployment, and configuration of the application on SAP BTP.

  • Support Docker-based deployments, including troubleshooting container startup, networking, and runtime issues.

  • Configure and validate SSO/SAML-based authentication integrations between the application and client identity providers.

  • Manage and validate BTP-specific configurations such as destinations, service bindings, and environment variables.

  • Execute Shell scripts for environment setup, log collection, and routine maintenance tasks.