Japan Operations Manager Jobs in Oregon (NOW HIRING)

Location: United States (Willingness to travel to Japan 1-2x a year - Japanese fluency in language and culture is a requirement)
Company Overview: Natera, Inc. is a clinical genetic testing company based in Austin, Texas that specializes in non-invasive, cell-free DNA (cfDNA) testing technology, with a focus on women's health, cancer, and organ health. Natera's proprietary technology combines novel molecular biology techniques with a suite of bioinformatics software that allows detection down to a single molecule in a tube of blood. Natera operates CAP-accredited laboratories certified under the Clinical Laboratory Improvement Amendments (CLIA) in San Carlos, California, and Austin, Texas.
Position Summary: The mission of the Oncology User Experience Product team is to ensure that our customers and patients receive best-in-class experiences that resolve frictions to better patient care. The Senior Product Manager for Oncology Provider Solutions, Japan, will own the scale of our key product lines in the Japanese market and will join a growing team that shares the critical role of being the voice of our many internal and external users. Additionally, you'll have the chance to make meaningful contributions to the broader Oncology portfolio, supporting initiatives for products in the primary US business as well.
You will work closely with business development, regulatory, engineering, design, and operations to create a vision, strategy, and thorough plan to scale our Provider Portal and drive growth in our clinical workflows. You will be acting as a full-stack PM, leading a cross-functional team in conducting user interviews, uncovering user pain points, gathering requirements, writing BRD/PRDs, creating user stories, defining acceptance criteria, and leading the scale of our Provider Portal for Japan. You will play a central role in developing country-wide user experiences that will reach millions of patients and their families.
About You: You care about improving outcomes for patients and clinicians and want your work to have real impact. You're comfortable navigating ambiguity, working across teams, and making decisions with imperfect information. You give and receive candid feedback, take ownership of hard problems, and don't wait to be told what to do. You possess Japanese fluency in language, culture, and regulation, and are excited by the opportunity to grow our business in Japan where there is enormous market potential and help drive a paradigm shift in how oncology care is delivered.
If you enjoy moving quickly, accomplishing aspirational goals in an ever-changing environment, and launching truly impactful products, this role is for you.
Primary Responsibilities

• Develop a deep understanding and appreciation of our users, including customers, patients, business partners, the commercial team, and customer operations, as well as their workflows, behaviors, and environments
• Partner with various stakeholders such as commercial product team, regulatory affairs, customer operations, and the local Japanese business team to gather insights and align on priorities
• Collaborate with our full suite of UX product development teams to translate business and market needs into clear, well-scoped requirements for the Japanese market
• Maintain a vision of industry trends and competitive landscape to ensure you know what makes a best-in-class user experience for your product line
• Develop well-thought, user-centric strategies and roadmap for your products
• Own product development lifecycle from design to deployment
• Define what success looks like for your product, measure it, and drive improvements
• Communicate with senior-level stakeholders to champion your roadmap and gain buy-in
• Help define and enhance the culture of the Oncology UXPM team, our Product org, and Natera at large

Qualifications

• Japanese fluency in language and culture
• Understands and able to exhibit Japanese business acumen
• Empathetic, user-centric thinker with exceptional integrity
• 3-5+ years of experience in software product management, ideally in the digital health, healthcare, or biotech industry
• Experience with regulated products and regulatory affairs in the US and/or abroad
• Extensive experience in conceptualizing, defining, and creating high-quality customer experiences
• Experience building solutions from start to finish
• Excellent communication, facilitation, presentation, relationship-building, and analytical skills
• A successful track record of cross-functional leadership
• Well-developed systems thinking and problem-solving frameworks
• Desire to roll sleeves up and get projects across the finish line
• Willingness to travel to Japan 1-2x per calendar year