Manage and troubleshoot complex call routing logic, IVR flows, call flow configurations, and system ... Monitor and troubleshoot voice quality factors (latency, jitter, packet loss), TCP/IP fundamentals ...
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Manage and troubleshoot complex call routing logic, IVR flows, call flow configurations, and system ... Monitor and troubleshoot voice quality factors (latency, jitter, packet loss), TCP/IP fundamentals ...
Ivr Voice Recording information
See Silver Spring, MD salary details
$5.47 - $12.20
10% of jobs
$12.20 - $18.93
0% of jobs
$18.93 - $25.66
2% of jobs
$25.66 - $32.40
0% of jobs
$32.40 - $39.13
8% of jobs
$40.71 is the 25th percentile. Wages below this are outliers.
$39.13 - $45.86
18% of jobs
The median wage is $49.97 / hr.
$45.86 - $52.59
19% of jobs
$52.59 - $59.32
16% of jobs
$60.55 is the 75th percentile. Wages above this are outliers.
$59.32 - $66.06
11% of jobs
$66.06 - $72.79
8% of jobs
$72.79 - $79.52
7% of jobs
$5
$49
$79
How much do ivr voice recording jobs pay per hour?
As of Aug 29, 2026, the average hourly pay for ivr voice recording in Silver Spring, MD is $49.80, according to ZipRecruiter salary data. Most workers in this role earn between $40.53 and $62.12 per hour, depending on experience, location, and employer.
What is IVR voice recording?
IVR voice recordings are pre-recorded audio messages used in Interactive Voice Response (IVR) systems, which allow callers to interact with an automated phone system using voice commands or keypad inputs. These recordings guide users through options, provide information, and route calls to the appropriate departments without human intervention. IVR voice recordings are essential for improving customer service efficiency and ensuring consistent communication. They are commonly used in customer support, banking, healthcare, and other industries that handle high call volumes.
What are the key skills and qualifications needed to thrive as an IVR voice recording specialist?
To thrive as an IVR Voice Recording Specialist, you need strong vocal clarity, diction, and the ability to follow scripts accurately, often supported by experience in voiceover or audio production. Familiarity with recording equipment, audio editing software (like Audacity or Adobe Audition), and soundproofing techniques is typically required. Attention to detail, adaptability, and strong communication skills help ensure effective collaboration with clients and technical teams. These skills guarantee high-quality, professional recordings that enhance customer interactions and brand consistency in automated phone systems.
What are some common challenges faced by professionals in IVR voice recording roles and how can they be addressed?
Professionals in IVR voice recording often encounter challenges such as maintaining vocal consistency across multiple sessions, managing vocal fatigue due to repetitive scripts, and ensuring clear pronunciation for diverse audiences. To address these challenges, it's important to follow vocal warm-up routines, take regular breaks, and use high-quality recording equipment in a soundproof environment. Collaborating closely with scriptwriters and audio engineers also helps ensure that recordings meet technical and branding standards.
What is the difference between Ivr Voice Recording vs Call Center Agent?
| Aspect | Ivr Voice Recording | Call Center Agent |
|---|---|---|
| Credentials | None required or basic audio editing skills | Customer service training, communication skills |
| Work Environment | Recording studio or remote setup | Call center or office environment |
| Industry Usage | Telecom, customer service, automated systems | Customer support, sales, technical assistance |
| Job Focus | Creating and editing voice prompts | Interacting directly with customers |
While Ivr Voice Recording involves producing and editing voice prompts for automated systems, Call Center Agents handle live customer interactions. Both roles are essential in customer service industries but differ in skills, environment, and daily tasks.
What are popular job titles related to Ivr Voice Recording jobs in Silver Spring, MD?
For Ivr Voice Recording jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Ivr Voice Recording jobs in Silver Spring, MD look for?
The top searched job categories for Ivr Voice Recording jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Ivr Voice Recording jobs?
Cities near Silver Spring, MD with the most Ivr Voice Recording job openings:
Contractor
Re-posted 1 hour ago
Job description
Hi,
I hope you are doing well.
Please find the job details below:
Job Title: Contact Center Systems Engineer (ACD / Telephony)
Location: Washington, DC
Requirement:
Client is seeking a skilled Contact Center Systems Engineer for a key client in Washington, DC, to support, optimize, and ensure the high availability of enterprise-level voice and digital contact center operations.
This role demands a hands-on technical specialist with deep expertise in ACD platforms—specifically Avaya—alongside strong capabilities in SIP trunking, IVR design, troubleshooting traces, and cross-channel integrations (CTI, WFM, chat, and SMS). You will play a vital role in incident management, root cause analysis, and cross-functional collaboration within a 24x7 support environment.
Key Responsibilities
Support, troubleshoot, and optimize contact center operations with a primary focus on ACD platforms (Avaya preferred) rather than traditional PBX systems.
Manage and troubleshoot complex call routing logic, IVR flows, call flow configurations, and system logs.
Handle carrier-related operations and trunking, including SIP trunks, toll-free numbers, DIDs, DNIS, ANI, toll fraud prevention, and AT&T Route It usage.
Monitor and troubleshoot voice quality factors (latency, jitter, packet loss), TCP/IP fundamentals, VoIP concepts (SIP, SRTP), and LAN/WAN basics.
Perform root cause analysis, read troubleshooting traces, interpret basic XML, write SQL queries, and manage ODBC configurations.
Participate in a 24x7 on-call support rotation, managing incidents, change management processes, and escalations under pressure.
Track and document issues using ticketing systems (e.g., ServiceNow), monitoring tools, and reporting dashboards while maintaining runbooks and system diagrams.
Collaborate with network, application, and business stakeholder teams to explain technical issues clearly to non-technical users.
Ensure adherence to data privacy standards (PCI, PII, HIPAA), access controls, and compliance frameworks.
Qualifications & Skills
ACD Platform Expertise: Strong hands-on experience with at least one enterprise ACD platform (Avaya strongly preferred), including deep understanding of ACD components, routing logic, and debugging.
Telephony & Networking: Solid grasp of SIP trunking, toll fraud, carrier terminology, VoIP (SIP, SRTP), TCP/IP fundamentals, and call quality metrics.
Data & Technical Tools: Proficiency in writing SQL queries, ODBC configuration, basic XML interpretation, and file transfer software.
Integrations & Ecosystem: Familiarity with contact center integrations (CTI, VRU, call recording, WFM, SMS/Chat/Text) and ticketing systems like ServiceNow.
Operational Acumen: Understanding of workforce management (WFM) concepts, SLAs, KPIs, performance monitoring (call volume, queue wait times, abandon rates), and basic ITIL procedures.
Cloud & Infrastructure: Basic understanding of Windows PC environments and cloud/VM solutions (AWS or Azure).Soft Skills & Compliance: Excellent verbal and written communication skills, strong teamwork, and thorough knowledge of data privacy compliance (PCI, PII, HIPAA).
About Smart-iPlace
Sourced by ZipRecruiter
SMART-iPLACE provides innovative staffing and consulting solutions that help our clients achieve their business objectives. We can understand and support all areas of your IT systems from back-end infrastructure to front-end personal productivity. Our goal is create innovative IT solutions that enable your business to be more agile and competitive.
Industry
It services
Company size
51 - 200 Employees
Headquarters location
Irving, TX, US
Year founded
2021