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Ivr Application Development Jobs in Washington (NOW HIRING)

Marriott

FLEX Director, Solution Architect

Bethesda, MD · Remote

$67.25 - $88.50/hr

Strong hands-on development experience in: * Python (required) for AI/ML integration, automation ... Integration with ITSM, HRSD, ACD/IVR, and external systems * Establish architecture standards ...

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Ivr Application Development information

What is IVR application development?

IVR (Interactive Voice Response) application development involves creating automated telephony systems that interact with callers, gather information, and route calls to the appropriate recipient. Developers design and program these systems to interpret voice or keypad inputs, enabling businesses to automate customer service, conduct surveys, or process transactions over the phone. IVR applications can improve efficiency, reduce wait times, and offer 24/7 support to customers. The development process includes integrating telephony hardware, software frameworks, and sometimes AI for speech recognition.

What are the key skills and qualifications needed to thrive as an IVR application developer, and why are they important?

To thrive as an IVR Application Developer, you need strong programming skills (such as Java, C#, or Python), understanding of telephony systems, and experience with voice user interface design, often supported by a degree in computer science or a related field. Familiarity with IVR platforms (like Genesys, Avaya, or Cisco), knowledge of VoiceXML, and certifications in telephony technologies are commonly required. Problem-solving abilities, attention to detail, and effective communication skills help you excel in designing user-friendly and reliable IVR solutions. These skills are crucial to delivering seamless automated customer interactions and maintaining high system reliability for businesses.

What are some common challenges faced by IVR application developers in integrating new features with legacy telephony systems?

IVR Application Developers often encounter challenges when integrating new functionalities with existing legacy telephony systems. These systems may use outdated protocols or lack comprehensive documentation, making it difficult to ensure seamless compatibility. Developers must frequently troubleshoot connectivity issues, adapt to varying hardware or platform constraints, and rigorously test to avoid disruptions to customer service. Collaboration with network engineers and thorough planning are essential to overcome these integration hurdles and deliver reliable IVR solutions.

What is the difference between Ivr Application Development vs Call Center Software Development?

AspectIvr Application DevelopmentCall Center Software Development
CredentialsProgramming, VoIP, telephonySoftware engineering, telephony integration
Work EnvironmentTelecommunications, software firmsCustomer service, contact centers
Industry UsageTelecom, VoIP providersCustomer support, BPO

While both roles involve telephony and software skills, Ivr Application Development focuses on creating interactive voice response systems, whereas Call Center Software Development involves building broader contact center solutions. Understanding these distinctions helps employers and professionals target the right skills and projects in the telecommunications and customer service industries.

What are popular job titles related to Ivr Application Development jobs in Washington?

For Ivr Application Development jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Ivr Application Development jobs in Washington look for?

The top searched job categories for Ivr Application Development jobs in Washington are:

What cities in Washington are hiring for Ivr Application Development jobs?

Cities in Washington with the most Ivr Application Development job openings:

Ivr Application Development jobs near you
Infographic showing various Ivr Application Development job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, and 3% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution.

Salesforce Lead Engineer (Certified Architect)

Brite Systems, Inc.

Washington, DC • On-site

$140 - $200/hr

Other

Posted 6 days ago

Job description

Salesforce Lead Engineer (Certified Architect)

Anywhere in US (DC, MD, VA is preferred), United States | Posted on 08/14/2026

  • City Anywhere in US (DC, MD, VA is preferred)
  • Country United States
About Us

Brite Systems is a Salesforce Summit Partner delivering cloud, AI, and digital transformation solutions for public sector, healthcare, nonprofit, and commercial organizations. We specialize in Salesforce implementations, enterprise modernization, AWS cloud-native solutions, and AI-driven platforms that help organizations improve operational efficiency and service delivery. With a strong focus on innovation, collaboration, and customer success, Brite Systems continues to support organizations across the U.S. in building scalable and impactful technology solutions.

Job Description

About Brite Systems

BriteSystems Inc. is a U.S.-based, AI-led digital transformation company. Since2006, we have helped government and nonprofit organizations modernize theirtechnology, improve operations, and deliver better outcomes for the communitiesthey serve.

Headquarteredin Indianapolis, Brite brings together expertise across Salesforce, AWS,MuleSoft, AI, and our proprietary Enlite Accelerator to solve complexchallenges and create meaningful impact.

AtBrite, you’ll be part of a collaborative, people-first team where innovation,continuous learning, and meaningful work come together. We’re proud to berecognized among Indiana’s fastest-growing companies, named to the Inc. 5000list of America’s fastest-growing private companies, and recognized as a GreatPlace to Work in Indiana for seven years.

JoinBrite to build innovative technology, grow your career, and make a difference.

Job Description
The Salesforce LeadEngineer is the technical architect for the Engagement Layer, designing missionand constituent-facing capabilities on governed Snowflake data, includingService Cloud, Agentforce Voice, and managed release engineering forcontact-center and loan-servicing workflows.

Responsibilities

  • ArchitectService Cloud and Agentforce Voice solutions for client's contact-center andloan-servicing workflows.
  • Ownrelease engineering and environment management for the Salesforce engagementlayer.
  • Directand review the work of the Salesforce Engineer, ensuring designs align with thegoverned Snowflake data foundation.
  • Supportthe Contact Center Intelligence use case: IVR and telephony data flowingthrough Service Cloud and Agentforce into Snowflake and Tableau.
  • Participatein sprint planning and reviews, reporting progress on Task 5 deliverables tothe Engagement Lead and PM.
  • Beavailable to support client interviews and technical discussions as needed.

Qualifications

  • Bachelor'sdegree in Computer Science, Information Systems, or equivalent experience.
  • 8+years of Salesforce development and architecture experience.
  • SalesforceCertified Technical Architect, Application Architect, or System Architectcredential required.
  • Hands-onexperience with Service Cloud and Agentforce (or comparable AI-enabled serviceautomation).
  • Experienceintegrating Salesforce with external data platforms such as Snowflake viaMuleSoft.

WorkType

Remote / Hybrid (mostlywork remote with occasional in-person meetings)

BriteSystems is an Equal Employment Opportunity and Affiantve Action Employer.Qualified applicants will receive consideration for employment without regardto race, color, religion, sex, sexual orientation, gender perception oridentity, national origin, age, marital status, protected veteran status, ordisability status.

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