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Ivr Application Development Jobs in Virginia (NOW HIRING)

MANTECH

VoIP Systems Engineer

Mclean, VA · On-site

... software development, focusing on VoIP, analog, ISDN systems, and Ruby on Rails for telephony ... Integrate telephony systems (e.g., IVR, call routing) into web applications using Ruby on Rails.

MANTECH

VoIP Systems Engineer

Mclean, VA · On-site

... software development, focusing on VoIP, analog, ISDN systems, and Ruby on Rails for telephony ... Integrate telephony systems (e.g., IVR, call routing) into web applications using Ruby on Rails.

ManTech International

VoIP Systems Engineer

Mclean, VA · On-site

$165K - $295K/yr

... Development. Elevate your career and make a difference. Your adventure begins now-unleash your ... Integrate telephony systems (e.g., IVR, call routing) into web applications using Ruby on Rails.

ManTech

VoIP Systems Engineer

Mclean, VA

$165K - $295K/yr

... Development. Elevate your career and make a difference. Your adventure begins now-unleash your ... Integrate telephony systems (e.g., IVR, call routing) into web applications using Ruby on Rails.

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Ivr Application Development information

What is IVR application development?

IVR (Interactive Voice Response) application development involves creating automated telephony systems that interact with callers, gather information, and route calls to the appropriate recipient. Developers design and program these systems to interpret voice or keypad inputs, enabling businesses to automate customer service, conduct surveys, or process transactions over the phone. IVR applications can improve efficiency, reduce wait times, and offer 24/7 support to customers. The development process includes integrating telephony hardware, software frameworks, and sometimes AI for speech recognition.

What is an IVR developer?

An IVR developer designs and builds Interactive Voice Response (IVR) systems that enable automated phone interactions. They typically work with telephony platforms, scripting languages, and tools like Asterisk or Genesys to create user-friendly voice menus and integrate with databases or CRM systems.

What does an application developer do?

An application developer designs, builds, tests, and maintains software applications for various platforms, including mobile and desktop. They use programming languages such as Java, C#, or Python and often work with development tools and frameworks to create functional, efficient, and user-friendly software solutions.

What is the difference between Ivr Application Development vs Call Center Software Development?

AspectIvr Application DevelopmentCall Center Software Development
CredentialsProgramming, VoIP, telephonySoftware engineering, telephony integration
Work EnvironmentTelecommunications, software firmsCustomer service, contact centers
Industry UsageTelecom, VoIP providersCustomer support, BPO

While both roles involve telephony and software skills, Ivr Application Development focuses on creating interactive voice response systems, whereas Call Center Software Development involves building broader contact center solutions. Understanding these distinctions helps employers and professionals target the right skills and projects in the telecommunications and customer service industries.

What are the key skills and qualifications needed to thrive as an IVR Application Developer, and why are they important?

To thrive as an IVR Application Developer, you need strong programming skills (such as Java, C#, or Python), understanding of telephony systems, and experience with voice user interface design, often supported by a degree in computer science or a related field. Familiarity with IVR platforms (like Genesys, Avaya, or Cisco), knowledge of VoiceXML, and certifications in telephony technologies are commonly required. Problem-solving abilities, attention to detail, and effective communication skills help you excel in designing user-friendly and reliable IVR solutions. These skills are crucial to delivering seamless automated customer interactions and maintaining high system reliability for businesses.

What are common IVR applications?

Common IVR applications include customer service automation, appointment scheduling, order processing, and account information retrieval. IVR systems are often integrated with databases and use speech recognition or keypad inputs to route calls efficiently, making them essential in call centers and support environments.

What are some common challenges faced by IVR Application Developers in integrating new features with legacy telephony systems?

IVR Application Developers often encounter challenges when integrating new functionalities with existing legacy telephony systems. These systems may use outdated protocols or lack comprehensive documentation, making it difficult to ensure seamless compatibility. Developers must frequently troubleshoot connectivity issues, adapt to varying hardware or platform constraints, and rigorously test to avoid disruptions to customer service. Collaboration with network engineers and thorough planning are essential to overcome these integration hurdles and deliver reliable IVR solutions.

What is the job description of an IVR?

An IVR (Interactive Voice Response) developer or engineer designs and maintains automated phone systems that interact with callers through voice prompts and keypad inputs. They typically work with telephony platforms, scripting languages, and tools like Asterisk or Genesys to create user-friendly menus and ensure system reliability. Strong programming skills and knowledge of telecommunication protocols are essential for this role.
What are popular job titles related to Ivr Application Development jobs in Virginia? For Ivr Application Development jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Ivr Application Development jobs in Virginia look for? The top searched job categories for Ivr Application Development jobs in Virginia are:
What cities in Virginia are hiring for Ivr Application Development jobs? Cities in Virginia with the most Ivr Application Development job openings:
Ivr Application Development jobs near you
VoIP Systems Engineer

VoIP Systems Engineer

MANTECH

Mclean, VA • On-site

Other

Posted 24 days ago

ManTech rating

9.0

Company rating: 9.0 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

28th of 215 rated software companies

Job description

MANTECH seeks a motivated, career and customer-oriented VoIP Systems Engineer to join our team in McLean, VA. In this role, you'll combine expertise in telephony systems, Linux server management, and software development, focusing on VoIP, analog, ISDN systems, and Ruby on Rails for telephony applications.

Responsibilities include, but are not limited to:

  • Design, develop, and maintain voice media gateways for VoIP, analog, and ISDN systems. Install, configure, and troubleshoot telephony hardware and media gateways across secure networks.
  • Leverage BESS Billing and Provisioning Tools to optimize telephony systems and ensure seamless service delivery.
  • Configure and maintain Linux servers (Ubuntu, CentOS) for hosting telephony and web applications, ensuring performance, security, and scalability. Develop and troubleshoot applications using PowerBuilder, Korn shell, and Ruby on Rails.
  • Integrate telephony systems (e.g., IVR, call routing) into web applications using Ruby on Rails. Modernize legacy code and ensure reliable operation of telephony solutions.
  • Maintain clear technical documentation and provide ongoing support for telephony system integration, performance optimization, and troubleshooting.
  • Provide training and guidance to team members and stakeholders on telephony system integration, BESS tools, and server management best practices. Ensure comprehensive understanding of application workflows and troubleshooting processes.
  • Provide local travel support between customer buildings or temporary assignment to alternate locations for special projects.
  • Work an 8 hour shift as part of a coverage team operating between 6:00 AM and 6:00 PM. May need to flex shift as required.

Minimum Qualifications:

  • High School Diploma with 13+ years of experience or an Associate’s Degree with 11+ years of experience, or a Bachelor’s Degree with 9+ years of experience.
  • Familiarity with BESS Billing and Telephony Provisioning Tools.
  • Experience integrating telephony systems with web applications (e.g., handling inbound/outbound calls, IVR, call routing).
  • Advanced knowledge of Linux server management (Ubuntu, CentOS), including installation, configuration, troubleshooting, and performance optimization.
  • Strong verbal and written communication skills to interact effectively with cross-functional teams.

Preferred Qualifications:

  • Proficiency in Ruby programming and the Ruby on Rails framework, along with strong experience in telephony system integration.
  • Experience with scripting languages, including PowerBuilder and Korn shell, for system administration tasks.
  • Oracle Database Administrator certification is a plus.
  • Experience in provisioning telephony services.

Clearance Requirements:

  • Must have a current/active TS/SCI with Polygraph

Physical Requirements:

  • Must be able to remain in a stationary position at least 50% of the time. Constantly operate a computer, phone, and other office equipment for extended periods of time.

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