Ivr Application Development Jobs in Virginia (NOW HIRING)

Responsible for creating functional technical strategies and specific objectives for systems engineering. Ensures organizational procedures are aligned to maintain compliance with industry standards. Act as a trusted advisor to business and technology leadership on the design and effective operation of controls. Lead a systems engineering team, including management of development needs and resource planning. Good understanding of Federal Employee Program PPO program. Salesforce Technical expertise is required. This role requires deep understanding of FEP Bridge data structures along with Design and architecture of FEP Bridge console. Ability to manage Kore IVR, FEP UI applications such as Console and Reports, FEP API development, FEP AI/ML applications, FEP Batch processes for Provider and Authorization, and FEP AWS application development. Work closely to plan, design, build, maintain, and improve system solutions that support business and operational needs providing technical leadership, guidance, and coordination across multiple teams to ensure successful delivery, system stability, and continuous improvement.

Responsible for creating functional technical strategies and specific objectives for systems engineering. Ensures organizational procedures are aligned to maintain compliance with industry standards. Act as a trusted advisor to business and technology leadership on the design and effective operation of controls. Lead a systems engineering team, including management of development needs and resource planning. Good understanding of Federal Employee Program PPO program. Salesforce Technical expertise is required. This role requires deep understanding of FEP Bridge data structures along with Design and architecture of FEP Bridge console. Ability to manage Kore IVR, FEP UI applications such as Console and Reports, FEP API development, FEP AI/ML applications, FEP Batch processes for Provider and Authorization, and FEP AWS application development. Work closely to plan, design, build, maintain, and improve system solutions that support business and operational needs providing technical leadership, guidance, and coordination across multiple teams to ensure successful delivery, system stability, and continuous improvement.

• Provide strategic vision for new and supported systems by creating roadmaps/value maps in partnership with business stakeholders and IT leadership. Ensure that the appropriate technology and methodologies are applied when translating business requirements into technical and functional solutions. This position will be involved in strategic technology planning and will oversee solution architecture across the current and future portfolio.
• Plan and execute the department strategy to improve service delivery and the organization. Implement strategies to enable meeting goals and expectations; gather information, frame problems, devise/execute plans, track progress, adjust plans and demonstrate outcomes.
• Oversee a high performance, system engineering team and create an organization that delivers both compelling system vision and implementation.

This position manages people.

Education Level: Bachelor's Degree in Computer Science, Information Technology, or related field OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.

Experience: 8 years Related professional experience. 3 years Management experience.

Master's degree

• Ability to present technical and non technical information to multiple audiences.
• Ability to build relationships across a variety of partner groups in a global environment.
• Ability to plan and manage complex projects.
• Knowledge of engineering theory and design criteria.
• Proficiency with various systems engineering tools and processes.

• Certified Ethical Hacker (CEH)

Salary Range: $163,440 - $303,386

The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.

The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.

Must be eligible to work in the U.S. without Sponsorship.