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Ivr Application Development Jobs in Illinois (NOW HIRING)

Syntricate Technologies

IVR Developer

Chicago, IL · On-site

Minimum 6+ Years of experience as IVR developer and provide technical expertise in all aspects of IVR solution design and application development. * Experience in Genesys composer and IVR call flow ...

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Ivr Application Development information

What are the key skills and qualifications needed to thrive as an IVR Application Developer, and why are they important?

To thrive as an IVR Application Developer, you need strong programming skills (such as Java, C#, or Python), understanding of telephony systems, and experience with voice user interface design, often supported by a degree in computer science or a related field. Familiarity with IVR platforms (like Genesys, Avaya, or Cisco), knowledge of VoiceXML, and certifications in telephony technologies are commonly required. Problem-solving abilities, attention to detail, and effective communication skills help you excel in designing user-friendly and reliable IVR solutions. These skills are crucial to delivering seamless automated customer interactions and maintaining high system reliability for businesses.

What are some common challenges faced by IVR Application Developers in integrating new features with legacy telephony systems?

IVR Application Developers often encounter challenges when integrating new functionalities with existing legacy telephony systems. These systems may use outdated protocols or lack comprehensive documentation, making it difficult to ensure seamless compatibility. Developers must frequently troubleshoot connectivity issues, adapt to varying hardware or platform constraints, and rigorously test to avoid disruptions to customer service. Collaboration with network engineers and thorough planning are essential to overcome these integration hurdles and deliver reliable IVR solutions.

What is IVR application development?

IVR (Interactive Voice Response) application development involves creating automated telephony systems that interact with callers, gather information, and route calls to the appropriate recipient. Developers design and program these systems to interpret voice or keypad inputs, enabling businesses to automate customer service, conduct surveys, or process transactions over the phone. IVR applications can improve efficiency, reduce wait times, and offer 24/7 support to customers. The development process includes integrating telephony hardware, software frameworks, and sometimes AI for speech recognition.

What is the difference between Ivr Application Development vs Call Center Software Development?

AspectIvr Application DevelopmentCall Center Software Development
CredentialsProgramming, VoIP, telephonySoftware engineering, telephony integration
Work EnvironmentTelecommunications, software firmsCustomer service, contact centers
Industry UsageTelecom, VoIP providersCustomer support, BPO

While both roles involve telephony and software skills, Ivr Application Development focuses on creating interactive voice response systems, whereas Call Center Software Development involves building broader contact center solutions. Understanding these distinctions helps employers and professionals target the right skills and projects in the telecommunications and customer service industries.

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Ivr Application Development jobs near you
IVR Developer

IVR Developer

Syntricate Technologies

Chicago, IL • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

Job Title: IVR Developer
Location: Chicago, IL
Duration: Contract
Skills Required:
  • Minimum 6+ Years of experience as IVR developer and provide technical expertise in all aspects of IVR solution design and application development.
  • Experience in Genesys composer and IVR call flow development is must.
  • Experience with implementing complex solutions involving Web Services, SOA, VXML and Voice Object
  • Knowledge of SIP infrastructure, Genesys framework, Genesys Voice Portal (GVP)
  • Genesys, Cisco and Azure Certifications Preferred.
  • Familiarity with Contact Center technologies, integration experience with Avaya Interaction Center and PBX like Avaya/Cisco
  • Good troubleshooting skills (Log reading, tracing calls and analyzing issues)
  • Proficient in Oracle
  • Excellent analytical skills. Must have the ability to understand problems, identify root cause and derive potential solutions.
  • Ability to apply technical/end-user knowledge to a range of situations.

Regards,
Ashutosh Pasbola
Assistant Manager | Syntricate Technologies Inc.
Direct: (781)-552-4332| Fax: 781-649-0786
Email: ashutosh@syntricatetechnologies.com | Web: www.syntricatetechnologies.com
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