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Ivr Application Development Jobs in Florida (NOW HIRING)

Tech Tammina

IVR Developer

Tampa, FL · On-site

IVR Developer IVR application development and support - both for project deliverables and in production environment. Required to work some after-hours and weekends as needed. Knowledge of Open Source ...

TecTammina

IVR Developer

Tampa, FL

Company Description Tech Tammina LLC IVR application development and support - both for project deliverables and in production environment. Required to work some after-hours and weekends as needed.

Navtech

IVR Developer

Tampa, FL · On-site

Participate in the design, development and delivery of solutions on IVR solution * Develop ... Review and perform troubleshooting analysis of the core application logs. EDUCATION: Bachelor ...

Pyramid Consulting

IVR Developer

Miami, FL · On-site

Make application changes per call flows and VUI * Documents technical designs * Resource should ... Experience or exposure with IVR development, specifically Avaya Orchestration Designer framework ...

Navtech, Inc.

IVR Developer

Tampa, FL · On-site

Participate in the design, development and delivery of solutions on IVR solution * Develop ... Review and perform troubleshooting analysis of the core application logs. EDUCATION: Bachelor ...

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Ivr Application Development information

What is IVR application development?

IVR (Interactive Voice Response) application development involves creating automated telephony systems that interact with callers, gather information, and route calls to the appropriate recipient. Developers design and program these systems to interpret voice or keypad inputs, enabling businesses to automate customer service, conduct surveys, or process transactions over the phone. IVR applications can improve efficiency, reduce wait times, and offer 24/7 support to customers. The development process includes integrating telephony hardware, software frameworks, and sometimes AI for speech recognition.

What is an IVR developer?

An IVR developer designs and builds Interactive Voice Response (IVR) systems that enable automated phone interactions. They typically work with telephony platforms, scripting languages, and tools like Asterisk or Genesys to create user-friendly voice menus and integrate with databases or CRM systems.

What does an application developer do?

An application developer designs, builds, tests, and maintains software applications for various platforms, including mobile and desktop. They use programming languages such as Java, C#, or Python and often work with development tools and frameworks to create functional, efficient, and user-friendly software solutions.

What is the difference between Ivr Application Development vs Call Center Software Development?

AspectIvr Application DevelopmentCall Center Software Development
CredentialsProgramming, VoIP, telephonySoftware engineering, telephony integration
Work EnvironmentTelecommunications, software firmsCustomer service, contact centers
Industry UsageTelecom, VoIP providersCustomer support, BPO

While both roles involve telephony and software skills, Ivr Application Development focuses on creating interactive voice response systems, whereas Call Center Software Development involves building broader contact center solutions. Understanding these distinctions helps employers and professionals target the right skills and projects in the telecommunications and customer service industries.

What are the key skills and qualifications needed to thrive as an IVR Application Developer, and why are they important?

To thrive as an IVR Application Developer, you need strong programming skills (such as Java, C#, or Python), understanding of telephony systems, and experience with voice user interface design, often supported by a degree in computer science or a related field. Familiarity with IVR platforms (like Genesys, Avaya, or Cisco), knowledge of VoiceXML, and certifications in telephony technologies are commonly required. Problem-solving abilities, attention to detail, and effective communication skills help you excel in designing user-friendly and reliable IVR solutions. These skills are crucial to delivering seamless automated customer interactions and maintaining high system reliability for businesses.

What are common IVR applications?

Common IVR applications include customer service automation, appointment scheduling, order processing, and account information retrieval. IVR systems are often integrated with databases and use speech recognition or keypad inputs to route calls efficiently, making them essential in call centers and support environments.

What are some common challenges faced by IVR Application Developers in integrating new features with legacy telephony systems?

IVR Application Developers often encounter challenges when integrating new functionalities with existing legacy telephony systems. These systems may use outdated protocols or lack comprehensive documentation, making it difficult to ensure seamless compatibility. Developers must frequently troubleshoot connectivity issues, adapt to varying hardware or platform constraints, and rigorously test to avoid disruptions to customer service. Collaboration with network engineers and thorough planning are essential to overcome these integration hurdles and deliver reliable IVR solutions.

What is the job description of an IVR?

An IVR (Interactive Voice Response) developer or engineer designs and maintains automated phone systems that interact with callers through voice prompts and keypad inputs. They typically work with telephony platforms, scripting languages, and tools like Asterisk or Genesys to create user-friendly menus and ensure system reliability. Strong programming skills and knowledge of telecommunication protocols are essential for this role.
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Ivr Application Development jobs near you
IVR Developer

IVR Developer

Tech Tammina

Tampa, FL • On-site

Other

Posted 14 days ago

Job description

IVR Developer

IVR application development and support - both for project deliverables and in production environment. Required to work some after-hours and weekends as needed. Knowledge of Open Source technologies (Ant, Anthill, Maven2). Extensive experience in developing UI interfaces Knowledge and experienced in IVR application development and break/fix (Convergys/Intervoice Preferred) Knowledge of Call Routing Platform (Genesys) Working Knowledge of telephony technologies in a call center environment Java, Linux, Oracle.Net, C+

MUST have IVR background There will be on-call rotations - every 7 weeks on call for 24 hrs for 7 seven days Heavy infrastructure knowledge - KEON, LDAP, etc Don't need to be MQ expert but understand the topology of flow of applications / IVR applications Group supports: web phone, social media, and IVR Ideally need ability to write java code but this is not a java development role

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