Lead development of scalable, enterprise-grade applications and APIs (Java-based). * Design and ... Enhance contact center capabilities: routing, IVR, omnichannel, workforce tools. * Integrate ...
Lead development of scalable, enterprise-grade applications and APIs (Java-based). * Design and ... Enhance contact center capabilities: routing, IVR, omnichannel, workforce tools. * Integrate ...
WebServices Developer
Chandler, AZ · On-site
MINIMUM REQUIREMENTS:*** 5+ years application development and implementation experience Excellent ... Technologies (IVR, Computer Telephony Integration platforms (e.g., Genesys, Cisco), NICE Call ...
WebServices Developer
Chandler, AZ · On-site
MINIMUM REQUIREMENTS:*** 5+ years application development and implementation experience Excellent ... Technologies (IVR, Computer Telephony Integration platforms (e.g., Genesys, Cisco), NICE Call ...
MINIMUM REQUIREMENTS:*** 5+ years application development and implementation experience Excellent ... Technologies (IVR, Computer Telephony Integration platforms (e.g., Genesys, Cisco), NICE Call ...
MINIMUM REQUIREMENTS:*** 5+ years application development and implementation experience Excellent ... Technologies (IVR, Computer Telephony Integration platforms (e.g., Genesys, Cisco), NICE Call ...
Senior GCP Developer
Phoenix, AZ · On-site
$54 - $71.50/hr
Required Skill and Experience Hands on commercial software development experience Proficient in ... IVR design, NLU/NLP modeling, intent and flow orchestration, webhook integrations, speech-to-text ...
Senior GCP Developer
Phoenix, AZ · On-site
$54 - $71.50/hr
Required Skill and Experience Hands on commercial software development experience Proficient in ... IVR design, NLU/NLP modeling, intent and flow orchestration, webhook integrations, speech-to-text ...
Senior GCP Developer
Phoenix, AZ · On-site
$54 - $71.50/hr
... application design discussions, and document design decisions to guide the technical team towards ... Required Skill and Experience Hands on commercial software development experience Proficient in ...
Senior GCP Developer
Phoenix, AZ · On-site
$54 - $71.50/hr
... application design discussions, and document design decisions to guide the technical team towards ... Required Skill and Experience Hands on commercial software development experience Proficient in ...
Your day will be filled with strategic team development, operational excellence, and creating ... If you have a disability and need a workplace accommodation or adjustment during the application ...
Your day will be filled with strategic team development, operational excellence, and creating ... If you have a disability and need a workplace accommodation or adjustment during the application ...
Ivr Application Development information
What is IVR application development?
IVR (Interactive Voice Response) application development involves creating automated telephony systems that interact with callers, gather information, and route calls to the appropriate recipient. Developers design and program these systems to interpret voice or keypad inputs, enabling businesses to automate customer service, conduct surveys, or process transactions over the phone. IVR applications can improve efficiency, reduce wait times, and offer 24/7 support to customers. The development process includes integrating telephony hardware, software frameworks, and sometimes AI for speech recognition.
What is an IVR developer?
An IVR developer designs and builds Interactive Voice Response (IVR) systems that enable automated phone interactions. They typically work with telephony platforms, scripting languages, and tools like Asterisk or Genesys to create user-friendly voice menus and integrate with databases or CRM systems.
What does an application developer do?
An application developer designs, builds, tests, and maintains software applications for various platforms, including mobile and desktop. They use programming languages such as Java, C#, or Python and often work with development tools and frameworks to create functional, efficient, and user-friendly software solutions.
What is the difference between Ivr Application Development vs Call Center Software Development?
| Aspect | Ivr Application Development | Call Center Software Development |
|---|---|---|
| Credentials | Programming, VoIP, telephony | Software engineering, telephony integration |
| Work Environment | Telecommunications, software firms | Customer service, contact centers |
| Industry Usage | Telecom, VoIP providers | Customer support, BPO |
While both roles involve telephony and software skills, Ivr Application Development focuses on creating interactive voice response systems, whereas Call Center Software Development involves building broader contact center solutions. Understanding these distinctions helps employers and professionals target the right skills and projects in the telecommunications and customer service industries.
What are the key skills and qualifications needed to thrive as an IVR Application Developer, and why are they important?
To thrive as an IVR Application Developer, you need strong programming skills (such as Java, C#, or Python), understanding of telephony systems, and experience with voice user interface design, often supported by a degree in computer science or a related field. Familiarity with IVR platforms (like Genesys, Avaya, or Cisco), knowledge of VoiceXML, and certifications in telephony technologies are commonly required. Problem-solving abilities, attention to detail, and effective communication skills help you excel in designing user-friendly and reliable IVR solutions. These skills are crucial to delivering seamless automated customer interactions and maintaining high system reliability for businesses.
What are common IVR applications?
Common IVR applications include customer service automation, appointment scheduling, order processing, and account information retrieval. IVR systems are often integrated with databases and use speech recognition or keypad inputs to route calls efficiently, making them essential in call centers and support environments.
What are some common challenges faced by IVR Application Developers in integrating new features with legacy telephony systems?
IVR Application Developers often encounter challenges when integrating new functionalities with existing legacy telephony systems. These systems may use outdated protocols or lack comprehensive documentation, making it difficult to ensure seamless compatibility. Developers must frequently troubleshoot connectivity issues, adapt to varying hardware or platform constraints, and rigorously test to avoid disruptions to customer service. Collaboration with network engineers and thorough planning are essential to overcome these integration hurdles and deliver reliable IVR solutions.
What is the job description of an IVR?
An IVR (Interactive Voice Response) developer or engineer designs and maintains automated phone systems that interact with callers through voice prompts and keypad inputs. They typically work with telephony platforms, scripting languages, and tools like Asterisk or Genesys to create user-friendly menus and ensure system reliability. Strong programming skills and knowledge of telecommunication protocols are essential for this role.
What are popular job titles related to Ivr Application Development jobs in Arizona? For Ivr Application Development jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Ivr Application Development jobs in Arizona look for? The top searched job categories for Ivr Application Development jobs in Arizona are:
What cities in Arizona are hiring for Ivr Application Development jobs? Cities in Arizona with the most Ivr Application Development job openings:
Contractor
Posted yesterday
Job description
Overview:
Title: Lead Application Engineer - CCaaS (AWS Connect / Five9 / Cloud Migration)
Type: 6+ Month Contract (Potential to Convert)
Location: Hybrid - Phoenix, AZ (18850 N 56th St) preferred; Sunrise, FL (1500 NW 136th Ave) also considered
Role Overview
American Express is seeking a Lead Application Engineer to spearhead the design, development, and modernization of enterprise contact center platforms. This role is central to a large-scale migration from on-premise Genesys to cloud-based CCaaS solutions (AWS Connect or GCP/Five9). The ideal candidate brings deep Java/API engineering expertise, cloud architecture experience, and strong leadership skills to enhance customer experience platforms.
Key Responsibilities
AWS / Amazon Connect Focus
GCP / Five9 Focus
Skills:
AWS Connect,five9,GCP,CCAAS
Title: Lead Application Engineer - CCaaS (AWS Connect / Five9 / Cloud Migration)
Type: 6+ Month Contract (Potential to Convert)
Location: Hybrid - Phoenix, AZ (18850 N 56th St) preferred; Sunrise, FL (1500 NW 136th Ave) also considered
Role Overview
American Express is seeking a Lead Application Engineer to spearhead the design, development, and modernization of enterprise contact center platforms. This role is central to a large-scale migration from on-premise Genesys to cloud-based CCaaS solutions (AWS Connect or GCP/Five9). The ideal candidate brings deep Java/API engineering expertise, cloud architecture experience, and strong leadership skills to enhance customer experience platforms.
Key Responsibilities
- Lead development of scalable, enterprise-grade applications and APIs (Java-based).
- Design and implement CCaaS and Intelligent Virtual Assistant (IVA) solutions.
- Architect and support cloud migration from Genesys to AWS or GCP platforms.
- Enhance contact center capabilities: routing, IVR, omnichannel, workforce tools.
- Integrate systems with CRM platforms (Salesforce, ServiceNow, etc.).
- Define and drive architecture strategy ensuring scalability, performance, and security.
- Collaborate with product and business teams to align technical solutions with business outcomes.
- Mentor engineers and provide technical leadership across initiatives.
- 8-10+ years of software engineering experience.
- Strong expertise in Java development and API engineering.
- Hands-on experience with contact center technologies (Genesys, Amazon Connect, Five9).
- Proven background in architecture design and complex system modeling.
- Solid understanding of data structures, algorithms, and design patterns.
- Experience with Agile, CI/CD, and DevOps practices.
- Excellent communication skills to influence technical and non-technical stakeholders.
AWS / Amazon Connect Focus
- Design CCaaS solutions using Amazon Connect and Amazon Lex.
- Build conversational IVR leveraging NLU/NLP, intents, and dialog orchestration.
- Architect AWS environments (Lambda, API Gateway, S3, DynamoDB, Kinesis, CloudWatch, EKS).
- Implement secure cloud architectures (IAM, VPCs, encryption, multi-region HA).
- Integrate via Lambda webhooks, CTI adapters, SIP trunking, Amazon Chime Voice Connector.
- Support migration from legacy platforms to Amazon Connect.
GCP / Five9 Focus
- Design CCaaS solutions using Dialogflow CX and Five9.
- Build conversational IVR with NLU/NLP, webhook integrations, and flow orchestration.
- Architect GCP environments (GKE, Cloud Run, Cloud Functions, Pub/Sub, Apigee, BigQuery).
- Implement secure, scalable infrastructure (IAM, VPC, encryption, multi-region HA).
- Develop and optimize Five9 solutions (ACD, routing, dialer, omnichannel).
- Lead integrations via APIs, webhooks, SIP/WebRTC, CRM/CTI integrations.
- Support migration from legacy platforms to Five9.
- Infrastructure as Code (Terraform, CloudFormation).
- Knowledge of OAuth, cloud security architecture, compliance (PCI, HIPAA).
- Experience with observability, monitoring, and performance optimization.
- Familiarity with GitHub Actions or similar CI/CD tooling.
- Strong leadership and mentorship capabilities.
- Ability to collaborate across distributed teams and stakeholders.
- Excellent written and verbal communication skills.
- Proactive mindset with focus on continuous improvement.
Skills:
AWS Connect,five9,GCP,CCAAS