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Itsm Program Manager Jobs in Chicago, IL (NOW HIRING)

TEKsystems

Sr. ServiceNow Developer

North Chicago, IL · On-site

$65 - $75/hr

ITSM & Process Enablement Support implementation and enhancement of: Incident Management Change ... Benefits are subject to change and may be subject to specific elections, plan, or program terms. If ...

TEKsystems

Sr. ServiceNow Developer

North Chicago, IL

$65 - $75/hr

ITSM & Process Enablement Support implementation and enhancement of: Incident Management Change ... Benefits are subject to change and may be subject to specific elections, plan, or program terms. If ...

TEKsystems

Sr. ServiceNow Developer

North Chicago, IL · On-site

$65 - $75/hr

ITSM & Process Enablement Support implementation and enhancement of: Incident Management Change ... Benefits are subject to change and may be subject to specific elections, plan, or program terms. If ...

Prolim Global

Desktop Support Specialist

Chicago, IL · On-site

Experience with ServiceNow for ITSM incident and request management. * Experience with Jamf for ... Advisory, PLM Software/Services, Program Management, Solution Architecture Training/Staffing, Cloud ...

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All JobsItsm Program JobsItsm Program Manager JobsItsm Program Manager Jobs in Chicago, IL

Itsm Program Manager information

See Chicago, IL salary details

$39.7K

$110.7K

$161.7K

How much do itsm program manager jobs pay per year?

As of Sep 11, 2026, the average yearly pay for itsm program manager in Chicago, IL is $110,700.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,900.00 and $136,500.00 per year, depending on experience, location, and employer.

What is an ITSM Program Manager?

An ITSM Program Manager is a professional responsible for overseeing and coordinating IT Service Management (ITSM) initiatives within an organization. They ensure that IT services are aligned with the business's needs and follow best practices, such as those outlined in ITIL (Information Technology Infrastructure Library). Their role involves managing projects, guiding teams, implementing processes, and monitoring service delivery to improve efficiency and customer satisfaction. They also play a key role in change management, process optimization, and ensuring compliance with IT policies.

What are some typical challenges faced by an ITSM Program Manager, and how can they be successfully addressed?

ITSM Program Managers often encounter challenges such as aligning diverse stakeholder expectations, ensuring consistent process adoption across departments, and managing change resistance during IT service management implementations. Successfully addressing these challenges involves proactive communication, fostering collaboration between IT and business units, and cultivating a culture of continuous improvement. Leveraging industry frameworks like ITIL and using metrics to demonstrate value can also help gain buy-in and drive program success.

What are the key skills and qualifications needed to thrive as an ITSM Program Manager, and why are they important?

To thrive as an ITSM Program Manager, you need deep knowledge of IT service management frameworks (such as ITIL), strong project management skills, and experience leading cross-functional teams, often supported by a bachelor's degree in a related field. Familiarity with ITSM tools like ServiceNow, BMC Remedy, and certifications such as ITIL or PMP are typically required. Exceptional communication, leadership, and problem-solving abilities help build consensus and drive process improvements. These skills ensure efficient service delivery, stakeholder satisfaction, and alignment of IT services with business goals.

What is the difference between Itsm Program Manager vs Itsm Service Delivery Lead?

AspectItsm Program ManagerItsm Service Delivery Lead
CertificationsITIL, PMP, or similar project management certificationsITIL, Service Management certifications
Work EnvironmentOversees multiple projects and programs across IT servicesFocuses on day-to-day service delivery and client satisfaction
ResponsibilitiesStrategic planning, program coordination, stakeholder managementOperational management, incident resolution, service improvement

The Itsm Program Manager primarily handles strategic program oversight and coordination of multiple ITSM projects, while the Itsm Service Delivery Lead focuses on managing daily IT service delivery and ensuring client satisfaction. Both roles require ITIL knowledge and certifications but differ in scope and focus.

What cities near Chicago, IL are hiring for Itsm Program Manager jobs?

Cities near Chicago, IL with the most Itsm Program Manager job openings:

Itsm Program Manager jobs near you

Senior Technology Lead | DevOps | Continuous integration - Mainframe

Chicago, IL • On-site

Spruce Infotech
IT Services • 1 - 10 employees
Learn more about Spruce Infotechexternal

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Work Location : ChicagoIL60604
Vendor Rate* XXX/hr
Contract duration (in months)* 6
Job Details:
Must Have Skills (Top 3 technical skills only) *
1. JCL
2. COBOL
3. DB2
Nice to have skills (Top 2 only)
1. VSAM
2. ITSM
Detailed Job Description:
Develop and maintain mainframe applications using COBOL to support business processes. Design, write, and optimize JCL jobs for batch processing and scheduling. Work with DB2 databases for data storage, retrieval, query optimization, and performance tuning. Develop and support CICS online programs for realtime transaction processing. Handle VSAM files for data storage, access, and file management operations. Analyze business requirements and provide techno functional solutions in mainframe environment
Minimum years of experience*: 8-10 years
Certifications Needed: No
Top 3 responsibilities you would expect the Subcon to shoulder and execute*:
1. Develop and maintain mainframe applications using COBOL to support business processes.
2. Design, write, and optimize JCL jobs for batch processing and scheduling.
3. Work with DB2 databases for data storage, retrieval, query optimization, and performance tuning.
Interview Process (Is face to face required?)
No
Project Code: GSL Development Capacity

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