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Itsm Program Manager Jobs in Illinois (NOW HIRING)

CACI

Software License Management Specialist

O Fallon, IL · Hybrid

$61K - $129K/yr

Maintain accurate software inventory data using SAM, ITSM, CMDB, and discovery tools. Identify ... Ability to work effectively with technical, business, and program stakeholders. Desired: Experience ...

SAIC

IL · On-site

$120K - $160K/yr

The successful candidate will be responsible for the IT Service Management (ITSM) Configuration ... Experience with supporting DoD programs * Experience with using configuration management tools for ...

TEKsystems

Sr. ServiceNow Developer

North Chicago, IL · On-site

$65 - $75/hr

ITSM & Process Enablement Support implementation and enhancement of: Incident Management Change ... Benefits are subject to change and may be subject to specific elections, plan, or program terms. If ...

TEKsystems

Sr. ServiceNow Developer

North Chicago, IL

$65 - $75/hr

ITSM & Process Enablement Support implementation and enhancement of: Incident Management Change ... Benefits are subject to change and may be subject to specific elections, plan, or program terms. If ...

TEKsystems

Sr. ServiceNow Developer

North Chicago, IL

$65 - $75/hr

ITSM & Process Enablement Support implementation and enhancement of: Incident Management Change ... Benefits are subject to change and may be subject to specific elections, plan, or program terms. If ...

Rivian

IT Factory Incident Project Manager

Normal, IL · On-site

$71K - $88K/yr

... ITSM), Process Improvements, Project Management, Risk Management, Service Level Agreement (SLA ... Purchase Program if you meet certain eligibility requirements. Full-time employee coverage is ...

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Itsm Program Manager information

What is an ITSM Program Manager?

An ITSM Program Manager is a professional responsible for overseeing and coordinating IT Service Management (ITSM) initiatives within an organization. They ensure that IT services are aligned with the business's needs and follow best practices, such as those outlined in ITIL (Information Technology Infrastructure Library). Their role involves managing projects, guiding teams, implementing processes, and monitoring service delivery to improve efficiency and customer satisfaction. They also play a key role in change management, process optimization, and ensuring compliance with IT policies.

What are some typical challenges faced by an ITSM Program Manager, and how can they be successfully addressed?

ITSM Program Managers often encounter challenges such as aligning diverse stakeholder expectations, ensuring consistent process adoption across departments, and managing change resistance during IT service management implementations. Successfully addressing these challenges involves proactive communication, fostering collaboration between IT and business units, and cultivating a culture of continuous improvement. Leveraging industry frameworks like ITIL and using metrics to demonstrate value can also help gain buy-in and drive program success.

What are the key skills and qualifications needed to thrive as an ITSM Program Manager, and why are they important?

To thrive as an ITSM Program Manager, you need deep knowledge of IT service management frameworks (such as ITIL), strong project management skills, and experience leading cross-functional teams, often supported by a bachelor's degree in a related field. Familiarity with ITSM tools like ServiceNow, BMC Remedy, and certifications such as ITIL or PMP are typically required. Exceptional communication, leadership, and problem-solving abilities help build consensus and drive process improvements. These skills ensure efficient service delivery, stakeholder satisfaction, and alignment of IT services with business goals.

What is the difference between Itsm Program Manager vs Itsm Service Delivery Lead?

AspectItsm Program ManagerItsm Service Delivery Lead
CertificationsITIL, PMP, or similar project management certificationsITIL, Service Management certifications
Work EnvironmentOversees multiple projects and programs across IT servicesFocuses on day-to-day service delivery and client satisfaction
ResponsibilitiesStrategic planning, program coordination, stakeholder managementOperational management, incident resolution, service improvement

The Itsm Program Manager primarily handles strategic program oversight and coordination of multiple ITSM projects, while the Itsm Service Delivery Lead focuses on managing daily IT service delivery and ensuring client satisfaction. Both roles require ITIL knowledge and certifications but differ in scope and focus.

What cities in Illinois are hiring for Itsm Program Manager jobs?

Cities in Illinois with the most Itsm Program Manager job openings:

Itsm Program Manager jobs near you

Senior Oracle APEX Developer II

Chicago, IL • On-site

Contact Government Services, LLC
Public Administration • 11 - 50 employees
Learn more about Contact Government Services, LLCexternal

$149K - $216K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Key responsibilities

  • Support the full lifecycle development of custom Oracle Applications using Oracle APEX.

  • Design, manipulate, and create dynamic web content and reports within the Oracle APEX environment.

  • Provide support for Oracle database objects, PL/SQL, Java, scripting, and data manipulation to ensure application functionality.

Job description

Senior Oracle APEX Developer II
Employment Type: Full-Time, Entry-Mid Level
Department: Information Technology
 
CGS is hiring a Senior Oracle APEX Developer to support a range of IT services, including software application support, enterprise infrastructure support, service desk, ITSM, deskside support, workstation engineering and maintenance, telecommunications and mobility engineering services, managed print services, Active Directory services, and video conferencing. The ideal candidate will be personable and articulate and will focus on making sure that the customer’s needs are met quickly and effectively.  The successful candidate will be a self-starter who can work with limited supervision.  Excellent communication skills are required to effectively interface with customers to understand requirements and mission needs, and then be able to translate them into actions.
 
CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. 
 
Skills and attributes for success
-     Work at the direction of the program manager to support the full lifecycle development of custom Oracle Applications, primarily using the Oracle APEX toolset.
-     Perform advanced use of Oracle APEX 4.0 and above.
-     Perform work with Oracle Integrated Development Environments such as Quest Toad and Oracle SQL Developer.
-     Design and manipulate web content dynamically using JQuery, Ajax, JavaScript, CSS, and HTML.
-     Create dynamic reports within the Oracle APEX environment. Provide support in the advanced use of Oracle Database products version 11 and above.
-     Provide support for Oracle database objects – tables, indexes, directories, sequences, triggers, etc.
-     Provide support with PL/SQL, Java, Windows PowerShell, and Unix shell scripting with familiarity with built-in PLSQL packages and procedures.
-     Provide support with storage, efficient retrieval, and manipulation of unstructured data (BLOBs, CLOBs, JSON, XMLType) in an Oracle environment.
-     Integrate and manage BI Publisher templates and web Services.
-     Successfully deliver enterprise-level workflow-centric applications.
-     Build logical functions and algorithms to automate business processes.
 
Qualifications
-     Bachelor’s degree with 8+ years experience. A High School diploma with additional years of experience and/or relevant certifications may be considered in lieu of a degree.
-     U.S. Citizen.
-     Ability to obtain and maintain a public trust security clearance.
-     Experience with secure network programming in an Oracle environment; use of security certificates, HTTPS callouts, etc.
-     Experience with full lifecycle development of custom Oracle Applications, including the Oracle APEX toolset.
-     Experience with the use of Oracle Integrated Development Environments such as Quest Toad and Oracle SQL Developer.
-     Experience with JQuery, Ajax, JavaScript, CSS, and HTML.
-     Experience with PL/SQL, Java, Windows PowerShell, and Unix shell scripting with familiarity with built-in PLSQL packages and procedures.
-     Experience with storage, efficient retrieval, and manipulation of unstructured data (BLOBs, CLOBs, JSON, XMLType) in an Oracle environment.
-     Experience establishing goals and meeting project plan objectives.
-     Must be able to write and maintain system documentation on work products.
-     Excellent communication and teamwork skills.
-     Agile development experience.
-     Customer interface experience.
 
Ideally, you will also have: 
-     Experience with Oracle Database products version 11 and above.
-     Experience with Oracle Forms and Reports version 10G or higher.
-     Experience with Oracle APEX 4.0 and above.
-     Experience troubleshooting operational issues.
-     Government contracting experience, particularly with the DOJ.
-     Current DOJ Clearance.

Our Commitment : 
Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.

For the past seven years, we’ve been growing our government contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.

Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.

We care about our employees. Therefore, we offer a comprehensive benefits package.
-         Health, Dental, and Vision
-         Life Insurance
-         401k
-         Flexible Spending Account (Health, Dependent Care, and Commuter)
-         Paid Time Off and Observance of State/Federal Holidays

Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Join our team and become part of government innovation!

Explore additional job opportunities with CGS on our Job Board:
https://cgsfederal.com/join-our-team/

For more information about CGS please visit: https://www.cgsfederal.com or contact:
Email: info@cgsfederal.com

#CJ

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.